JOAN MERCY OTSIENO
Customer Service.
As Salimiyah,KU
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative.
Fantasy World Toys.
11.2023 - Current
- Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within the department.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Volunteer
UCESCO AFRICA
07.2023 - 11.2023
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Spearheaded special projects, driving innovation within the organization''s programs and initiatives.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
Travel Consultant
Unique Brilliant Safaris Limited.
03.2021 - 07.2023
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Implemented effective sales strategies that resulted in meeting or exceeding revenue targets consistently throughout tenure.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.
- Assisted clients with visa application, flight changes and cancellations to minimize travel disruptions.
Accounting Intern
Charter Insurance Agency.
01.2021 - 03.2021
- Assisted in streamlining financial processes for improved efficiency through automation implementation.
- Improved internal controls with the development of new policies and procedures to mitigate risks.
- Gained hands-on experience with various accounting software programs such as QuickBooks and Excel, enhancing overall efficiency in daily tasks.
- Enhanced financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
Education
BBA - Accounting And Finance
Chuka University
Meru, Kenya. 04.2001 -
Skills
Timeline
Customer Service Sales Representative.
Fantasy World Toys.
11.2023 - Current
Volunteer
UCESCO AFRICA
07.2023 - 11.2023
Travel Consultant
Unique Brilliant Safaris Limited.
03.2021 - 07.2023
Accounting Intern
Charter Insurance Agency.
01.2021 - 03.2021
BBA - Accounting And Finance
Chuka University
04.2001 -
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