Joanner Paulus Alba
Assistant Manager/Cashier
Kuwait City,KU
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Le Roi Salon
Shaab Albahry, Hawalli
12.2023 - 11.2024
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Nail Technician
Shuffle Gents Barber
Messila, Mubarak Alkabeer Governate
09.2023 - 12.2023
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Assistant Manager
Relax Time Spa
Bneid Algar, Kuwait
07.2020 - 07.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Therapist
Relax Time Spa
Bneid Algar, Kuwait
04.2017 - 07.2020
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Customer Service Associate
Convergys, AT&T
Makati City, Philippines
10.2015 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Education
Bachelor Of Science In Information Management - Programming, Information Systems Management
Manuel L. Quezon University
Manila, Philippines 03.2010 - 10.2013
Skills
Quality assurance
undefinedTimeline
Assistant Manager
Le Roi Salon
12.2023 - 11.2024
Nail Technician
Shuffle Gents Barber
09.2023 - 12.2023
Assistant Manager
Relax Time Spa
07.2020 - 07.2023
Therapist
Relax Time Spa
04.2017 - 07.2020
Customer Service Associate
Convergys, AT&T
10.2015 - 03.2017
Bachelor Of Science In Information Management - Programming, Information Systems Management
Manuel L. Quezon University
03.2010 - 10.2013
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