Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Joebel Lteif

Joebel Lteif

Management
Kuwait

Summary

Highly motivated Service Manager with 23 years of Automotive experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work History

Service Manager

Motorworksco
Kuwait
07.2022 - Current
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Followed up with customers during and after installations to verify satisfaction.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales %.
  • Traned less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by %.
  • Worked with customers to educate and inform on products & services, effectively closing deals.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Set and administered department budgets for expenditures, materials and labor.
  • Developed written plans and obtained customer consent to proceed.
  • Promoted brands of products, equipment, increasing sales % and maximizing overall revenue.
  • Met with customers to discuss service needs and offer available solutions.

Service Manager /Body Shop Manager

Lamborghini / Audi /Vw/Skoda
Kuwait
07.2006 - 07.2022
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Followed up with customers during and after installations to verify satisfaction.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sale %.
  • Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by %.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Worked with customers to educate and inform on Product, effectively closing over deals.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Set and administered department budgets for expenditures, materials and labor.
  • Developed written plans and obtained customer consent to proceed.
  • Promoted brands of products, equipment, increasing sales % and maximizing overall revenue.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Met with customers to discuss service needs and offer available solutions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained store equipment, printers and fax machines.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Conducted supplier risk evaluations and assisted with regulatory inspections.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Managed overstocking, restocking and inventory control procedures during daily operation.
  • Supervised and performed human resource management functions for 48 subordinates.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Implemented processes improvement initiatives within department.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Provided management oversight and operational control of assigned programs
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained and developed personnel to improve safety, employee relations and resolve issues.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
  • Used strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Established team priorities, maintained schedules and monitored performance.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Launched quality assurance practices for each phase of development
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supervised staff by implementing company policies, protocols, work rules and disciplinary action.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained financial accuracy when handling over in revenue each day.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited and developed employees for Service department.

Workshop Manager

Chrysler / Mitsubishi
Kuwait
07.2002 - 07.2006
  • Purchased and oversaw inventory of supplies, tools and equipment.
  • Maintained workshop activities in line with budget requirements.
  • Identified areas in need of improvement and developed plans to correct problems.
  • Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Identified issues, analyzed information and provided solutions to problems.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked with customers to understand needs and provide excellent service.

Service Advisor

Chrysler
Lebanon
05.1998 - 04.2002
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Documented problems and corrective actions to maintain records.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Developed estimates by costing materials, supplies and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Effectively communicated with customers about account changes, new products or services and potential upgrades.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Communicated professionally with colleagues, freelancers and clients.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Handled over calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Promised best prices for accident,retail customer services and maintained accuracy when determining quotes.
  • Recorded actions taken, issues resolved and information to effectively manage customer accounts.
  • Provided ongoing guest service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction.

Education

High School Diploma -

Byblos University
Lebanon
09.1999 - 06.2001

High School Diploma -

Ecole Des Art Et Des Metier
Lebanon
09.1997 - 06.1999

Skills

    Customer service management

undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Service Manager

Motorworksco
07.2022 - Current

Service Manager /Body Shop Manager

Lamborghini / Audi /Vw/Skoda
07.2006 - 07.2022

Workshop Manager

Chrysler / Mitsubishi
07.2002 - 07.2006

High School Diploma -

Byblos University
09.1999 - 06.2001

Service Advisor

Chrysler
05.1998 - 04.2002

High School Diploma -

Ecole Des Art Et Des Metier
09.1997 - 06.1999

Similar Profiles

CREATE PROFILE
Joebel LteifManagement