Jose John

• Accomplished multiple tasks within established timeframes.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
• Defined clear targets and objectives and communicated to other team members.
• Wrote detailed architectural design plans, security requirements, and specifications.
• Planned, designed and delivered diverse IT solutions.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

• Delivered high-availability solutions by implementing disaster recovery strategies, minimizing downtime in critical situations.
• Evaluated emerging technologies for potential integration into existing systems, staying current with industry trends while maintaining a competitive edge.
• Wrote detailed architectural design plans, security requirements, and specifications.
• Planned, designed and delivered diverse IT solutions.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

• Improved overall system performance by optimizing hardware and software configurations.
• Troubleshot complex technical issues, providing timely resolution to minimize impact on end users.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Implemented internet and intranet applications on multiple platforms.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Planned and implemented upgrades to system hardware and software.
• Implemented virtualization technologies to maximize resource utilization and reduce physical server footprint in the data center.
• Performed software installations and upgrades Windows operating systems.

• Collaborated with stakeholders to define requirements for new IT initiatives, ensuring alignment with organizational objectives.
• Streamlined IT infrastructure management processes for increased efficiency and reduced downtime.
• Mentored employees and offered constructive feedback for performance improvement.
• Contributed to development, administration and testing of disaster recovery plans.
• Diagnosed and resolved hardware and software issues.
• Installed and configured network printers and other peripheral devices.
• Planned and implemented upgrades to system hardware and software.
• Developed and documented network policies, procedures and standards.

Improved troubleshooting processes by creating detailed documentation of hardware specifications, known issues, and resolution steps.

• Built and modified computing systems to client specifications.
• Investigated hardware product issues involving materials and software and devised solutions.
• Completed troubleshooting for Windows, MacOS and Linux-based desktops and laptops.
• Monitored operating equipment age and functionality for enterprise-class client, identifying and initiating necessary upgrades.
• Set up and maintain hardware and software test infrastructure.

• Conducted thorough failure analysis on electronic components, identifying root causes and implementing corrective actions to prevent future occurrences.
• Evaluated operational systems and recommended design modifications to eliminate causes of malfunctions or changes in system requirements.
• Mentored junior engineers and provided guidance on best practices in electronics design, leading to improved team performance and project success rates.
• Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
• Carried out surveys to determine condition of existing systems and made recommendations for further improvement.
• Repaired printed circuit boards or subassemblies by replacing electronic and or mechanical components in correct orientation.

• Utilized soldering iron to adjust and replace defective or improperly functioning circuitry and electronics components.
• Performed preventive maintenance and calibration of equipment and systems.
• Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.

• Initiated improvements to operational efficiency of network.
• Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
• Reviewed and interpreted facility orders, network design orders and circuit layout orders.
• Interpreted electrical schematics and design documents for system installation and build-out.
• Researched and recommended network and data communications hardware and software.
• Installed, maintained and supported voice/data applications.
• Worked closely with network administrators and server engineers to deliver quality service.