JUNE ARLEEN D. GUMBOC
SALES ASSOCIATE
Kuwait City,KU
Summary
Reliable and upbeat Retail Sale Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Retail Sales Associate
rullart for Gifts & Luxuries
Kuwait City, KU
11.2017 - Current
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Increased sales by 20%
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed in store and website sales for months until manpower was stable.
Crew Trainer
Hardees, Americana
Kuwait City, KU
05.2012 - 11.2017
- Participate in setting crew training schedules with restaurant manager
- Train all crew members to enhance their technical skills
- Follow up with management team on training process progress in restaurant
- Reassessment all crew members on one station/module using station observation checklist once a month in cooperation with chief crew
- Train all new comers on 2 stations / modules during first two weeks of their employment
- Train all crew members in store on new products
- Keep restaurant manager updated on all aspects of training in restaurant.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Established a good relationship with trainees.
Front of House Team Member
Pizza Hut
Manila
07.2005 - 02.2007
- Welcoming customers and taking them into their seats
- Taking orders, serving food to customers, and giving their bill
- Express Service Person
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed 10 tables in one time.
Education
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
Bacolod, Philippines 01.2001 - 04.2005
Skills
Team Orientedundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Associate
rullart for Gifts & Luxuries
11.2017 - Current
Crew Trainer
Hardees, Americana
05.2012 - 11.2017
Front of House Team Member
Pizza Hut
07.2005 - 02.2007
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
01.2001 - 04.2005
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