MS Excel
Kamal Emara
Warehouse & Logistics Manager
Kuwait,Kuwait
Summary
Experienced Logistics Operations professional with more than 9 years of experience in Kuwait and within the F&B industry. Delivering outstanding results year on year through people management and processes development and implementation (KPIs). A leader who enjoys working from the ground along with a team of multi-cultural staff, and who establishes robust relationships across the hierarchy. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill]. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Acting Logistics & Warehousing Manager
Americana Kuwait Company For Restaurants WLL
Kuwait City
3 2009 - Current
- Responsible for managing the warehousing and logistics operations from the ground and leading a team of 71 members spread across inventory, warehousing and distribution activities, offering our internal customers (+200) best in class service levels (OTIF)
- Ensure HSE principals are met in line with company’s policies and procedures
- Utilize large database for analysis and KPI’s reports.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
Cost Controller (TGI Friday’s)
Americana Kuwait Company For Restaurants WLL
Kuwait City
3 2009 - 2 2010
- Responsible for order preparation and order placing to the warehouse, as well as for material daily expenses
- Ensure actual sales do match with in-store inventory.
- Evaluated vendor contracts, identifying areas for negotiation or alternative procurement methods to reduce expenses.
- Liaised with suppliers/vendors to resolve any invoicing disputes or discrepancies promptly.
- Analyzed cost trends, leading to timely identification of potential issues and proactive solutions.
- Reduced project costs by streamlining processes and implementing cost-saving measures.
- Assisted in the development of annual budgets based on historical spend analysis, projected needs, and strategic goals.
- Enhanced communication between finance and operational teams, fostering a collaborative approach to cost control efforts.
- Ensured compliance with company policies and regulatory requirements through diligent monitoring of expenses and budgets.
- Supported project teams by providing valuable financial insights and recommendations for improved performance.
- Provided expert assistance during internal/external audits related to project costing matters.
- Developed comprehensive financial models for accurate forecasting and effective cost management strategies.
- Prepared monthly financial reports, highlighting key variances between actuals versus budgets or forecasts to assist in corrective actions where necessary.
Stock Controller Supervisor
Americana Kuwait Company For Restaurants WLL
Kuwait City
2 2014 - 2 2017
- Accountable for orders planning and distribution, as well as for inventories and FEFO
- Prepare daily, weekly and, monthly reports (stocks, damages, expire, etc.)
- Worked closely with Finance, Marketing and, Operations on new promotions and action plans for stocks depletion to avoid write-offs.
- Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Assisted in budget preparation and forecasting activities by providing accurate inventory data and analysis of past trends.
- Managed the implementation of a new inventory management system, resulting in more accurate tracking and forecasting capabilities.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
- Participated in cross-functional teams to improve overall supply chain efficiency, including coordination between warehousing, transportation, and procurement departments.
- Streamlined stock management processes for increased efficiency and reduced waste.
- Provided training to warehouse staff on proper stock handling procedures, resulting in fewer damaged items and improved safety compliance.
- Implemented cycle counting program, increasing the frequency of counts without disrupting daily operations or affecting productivity levels.
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
- Reduced instances of stock shortages by maintaining close communication with suppliers and closely monitoring demand trends.
- Developed optimal replenishment strategies based on historical sales trends and anticipated demand fluctuations due to seasonal factors or promotional activities.
- Conducted regular reviews of slow-moving or obsolete items, recommending appropriate action such as clearance sales or disposal options.
- Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
- Determined and performed appropriate adjustments of authorized stock levels.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained stockroom records and generated reports for management.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Alternated goods in inventory by observing first-in and first-out approach.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Managed timely and effective replacement of damaged or missing products.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Received new stock and input values into computer system.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked designated items on shelves, end caps and displays.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Picked and packed order items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Compiled reports of cost factors such as labor, production and equipment.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Stocked shelves to match planogram images and instructions.
- Located needed merchandise in inventory using ERP Oracle software and placed on skids for transport to shelves.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Followed orders precisely for correct items, sizes and quantities.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Tracked production and quality control systems to proactively identify deficiencies.
- Recorded daily activities for inventory control.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Planned and scheduled projects and directly performed installations.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Updated merchandise pricing to match new values and special promotional rates.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Created and enforced detailed organization processes to increase quality and service standards.
- Developed plan-o-grams and layouts that maximized sales.
- Safely and securely loaded items to prevent damage during transport.
- Supervised and trained new staff in performing census.
- Worked with customers to pack items according to specific desires and requirements.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Interacted with guests in friendly and knowledgeable way.
- Pre-assembled containers to be easily selected by packing associates.
- Maintained store assets with effective loss prevention strategies.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Transported merchandise pallets to move in warehouse.
- Updated manuals to reflect amending of rates, rules or regulations.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Checked product levels and recommended new purchases.
- Prepared and checked outbound shipments for accuracy.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Greeted store customers and discussed needs.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
Storekeeper
Americana Kuwait Company For Restaurants WLL
Kuwait City
03.2010 - 01.2014
- Responsible for receiving and dispatching food and non-food products in a 10,000sqm temperature-controlled warehouse facility
- In charge of a team of 10 labors who were trained and managed in order to meet not only Franchisor’s audit standard but, also, supply chain department’s KPIs
- Preparation of 4,420 orders per month, and c.800 trips per month.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Facilitated smooth store transitions during relocation or expansion efforts, managing inventory transfers efficiently while minimizing disruptions to business operations.
- Streamlined supply chain operations, negotiating with suppliers for better pricing and delivery terms.
- Ensured timely order fulfillment for customer satisfaction through efficient processing of purchase requests and shipments.
- Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
- Maximized profits from surplus inventory through strategic partnerships with other businesses or organizations for redistribution.
- Reduced stock discrepancies by diligently investigating variances and taking corrective actions as needed.
- Maintained high levels of customer service, addressing inquiries and resolving issues promptly.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Spearheaded continuous improvement initiatives within the storekeeping function, identifying areas for process enhancements or procedural changes.
- Contributed to cost savings by identifying opportunities for bulk purchasing and negotiating discounts with vendors.
- Minimized losses due to spoilage or damage by implementing proper handling techniques and storage conditions for goods.
- Boosted workplace morale by fostering a collaborative and supportive team environment, recognizing individual achievements, and promoting open communication.
- Collaborated with cross-functional teams to support various company projects requiring inventory management expertise.
- Managed store budgets effectively, monitoring expenses closely to ensure optimal resource allocation.
- Provided reliable support during audits by presenting well-organized documentation, ensuring transparency in inventory management processes.
- Implemented measures to prevent theft or loss in the workplace through increased security protocols, employee awareness programs, and routine inspections.
- Assisted customers by answering questions and suggesting merchandise.
- Received, merchandised and arranged all shop items for visual display.
- Operated forklifts and hand trucks to restock department supply locations.
- Trained and supervised new associates in grocery, produce and administrative departments.
- Documented shipping and receiving records to confirm receipt of orders.
- Used [Software] to check and count all product inventories.
- Recommended [Type] practical solutions and monitored results to analyze problem areas.
- Ordered goods from various vendors to maintain store merchandise levels.
- Filled orders by gathering merchandise specified in requisitions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Welcomed customers to assist in selecting appropriate merchandise and products.
- Issued invoices to request payment from customers every month.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Resolved [Number]% of purchase order variances by following up with vendors on overdue purchase orders.
- Processed and documented all product sales with [Software] and [Software] to maintain up-to-date stock records.
- Sorted and placed [Type] materials on racks and shelves according to predetermined sequences such as product code and size.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Arranged products on shelves and in cabinets to maximize space utilization by [Number]%.
- Oversaw warehouse staff by providing instructions and leading daily activities.
- Planned budgets and authorized payments and merchandise returns.
- Received product shipments and organized in stockroom storage area.
- Kept sales receipts and maintained accounting records.
- Used [Software] to prepare purchase requisitions for replacement of stock.
- Monitored merchandise on shelves and in storage using inventory control system.
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Sorted and delivered materials to different work areas and staff.
- Conducted research to address shipping errors and packaging mistakes.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Partnered with representatives from different carriers to arrange materials shipments.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Government Relation Department Administrator
First Kuwaiti General Trading & Contracting Co.
Kuwait City
05.2004 - 12.2008
- Accountable for all related visa arrangements as well as for all insurance and medical related procedures for company’s staff.
- Created an organized filing system for all department-related documentation allowing easy retrieval when required.
- Implemented inventory management system, optimizing resource allocation within the department.
- Coordinated successful events for department members, fostering team cohesion and collaboration.
- Assisted in managing office space utilization effectively to accommodate growing workforce without compromising on functionality or comfort.
- Maintained a positive working environment by addressing concerns promptly and professionally, resulting in increased employee satisfaction rates.
- Contributed towards achieving company goals through active participation in strategic planning sessions alongside senior management.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of policies and procedures.
- Analyzed performance data to identify areas of improvement, leading to enhanced productivity and efficiency.
- Identified opportunities for process improvements, leading to more streamlined operations within the department.
- Provided support to senior management by preparing reports on department activities and achievements.
- Organized training programs for new employees, accelerating their integration into the team''s workflow.
- Developed comprehensive budget plans for cost-effective department operations.
- Collaborated with cross-functional teams on projects that improved overall company performance.
- Enhanced team productivity with effective scheduling and task delegation.
- Streamlined department processes by implementing efficient administrative systems.
- Implemented time-saving practices that reduced workloads while maintaining high-quality output from staff members.
- Facilitated smooth communication between department members and external stakeholders through professional correspondence and meetings.
- Fostered strong relationships with vendors by establishing clear communication lines, enabling prompt resolution of any issues or disputes that arose during transactions.
- Assisted in the recruitment process by screening candidates and conducting interviews, ensuring a well-qualified staff was hired.
- Managed and maintained accurate record-keeping, ensuring timely access to essential information.
- Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
- Managed fiscal operations for department from various funding sources.
- Educated and assisted faculty, staff and students in navigating applicable regulations, policies and procedures.
- Determined, monitored and controlled expenditures required to manage operational, research and personnel expenses of department.
- Developed budget proposals, policies and fiscal guidelines supporting department goals and growth.
- Created organized filing system to manage department documents.
- Negotiated and executed contracts on behalf of department.
- Completed bi-weekly payroll for [Number] employees.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized and updated databases, records and other information resources.
- Built and managed processes for tracking and monitoring department performance.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
MBA - Business Administration
University of Cairo
Cairo 04.2001 -
Skills
Staff Development
Business Development
Performance Management
Operations Management
Policy Implementation
Expense Tracking
Financial Management
Business Administration
Contract Management
Strategic Planning
Workforce Management
Lead Generation
Key Performance Indicators
Team Leadership
Cross-Functional Teamwork
Negotiation
Customer Relationship Management (CRM)
Staff Management
Complex Problem-Solving
Staff Training and Development
Expectation setting
Performance Evaluations
Business Planning
Schedule Preparation
Product Management
Time Management
Brand Management
Verbal and written communication
Project Management
Budget Control
Emergency Response
Employee Development
Human Resources Management
Customer Service
Fiscal Management
Process Improvement
Project Planning
Budget Management
Schedule Management
Cost Control
Effective Communication
Analytical Skills
Technical Proficiency
Problem Resolution
Interpersonal Communication
MS Office
Attention to Detail
Customer Relationship Management
Team Development
Adaptability
Onboarding and Orientation
Multitasking Abilities
Professional and Courteous
Documentation And Reporting
Task Delegation
Organizational Skills
Multitasking
Decision-Making
Goal Setting
Interpersonal Skills
Team building
Business Analysis and Reporting
Negotiation and Conflict Resolution
Task Prioritization
Active Listening
Interpersonal Relations
Idea Development and Brainstorming
Computer Skills
Analytical Thinking
Team Collaboration
Managing Operations and Efficiency
Adaptability and Flexibility
Professional Demeanor
Written Communication
Budget Administration
Performance Evaluation
Problem-solving abilities
Time management abilities
Good Judgment
Problem-solving aptitude
Professionalism
Performance reviewing
Staff Training
Work Planning and Prioritization
Employee Coaching and Mentoring
Continuous Improvement
Training and Development
Administration and Reporting
Problem-Solving
Teamwork and Collaboration
Scheduling and Coordinating
Relationship Building
Needs Assessment
Career Path
- Acting Logistics & Warehousing Manager, Kuwait Food Co (Americana), SC Manager, 03/01/2009, Present, Responsible for managing the warehousing and logistics operations from the ground and leading a team of 71 members spread across inventory, warehousing and distribution activities, offering our internal customers (+200) best in class service levels (OTIF). Ensure HSE principals are met in line with company’s policies and procedures. Utilize large database for analysis and KPI’s reports., Shabbir Saifuddin, Senior Manager SC and Procurement, +965 97217477
- Stock Controller Supervisor, Unknown, 02/01/2014, 02/01/2017, Accountable for orders planning and distribution, as well as for inventories and FEFO. Prepare daily, weekly and, monthly reports (stocks, damages, expire, etc.). Worked closely with Finance, Marketing and, Operations on new promotions and action plans for stocks depletion to avoid write-offs
- Storekeeper, Unknown, 03/01/2010, 01/01/2014, Responsible for receiving and dispatching food and non-food products in a 10,000sqm temperature-controlled warehouse facility. In charge of a team of 10 labors who were trained and managed in order to meet not only Franchisor’s audit standard but, also, supply chain department’s KPIs. Preparation of 4,420 orders per month, and c.800 trips per month.
- Restaurant Cost Controller (TGI Friday’s), Unknown, 03/01/2009, 02/01/2010, Responsible for order preparation and order placing to the warehouse, as well as for material daily expenses. Ensure actual sales do match with in-store inventory.
- Administrator (Government Relation Department), First Kuwaiti General Trading & Contracting Co., (W.L.L), 05/01/2004, 12/01/2008, Accountable for all related visa arrangements as well as for all insurance and medical related procedures for company’s staff.
Birth Year
1974
Children
Yousef 22Y: Studying communications engineering at 6th of October University - Cairo
Khaled22Y: Studying business administration at the Canadian University - Cairo
Noor 14Y: Studying at the Middle School at the American School - Kuwait
Main Achievements
- Successfully passed warehousing operations audits by Yum Brands every year since 2011.
- Achieved 100% inventory accuracy annually.
- Implemented WMS (Warehouse Management System) as per business needs.
- Deployed GPS across the distribution fleet.
- Re-engineered and documented warehouse processes.
- Reassessed distribution routes, reducing overtime costs by 50%.
- Increased space utilization by 15% through complete re-organization of inventory.
- Maintained high productivity levels, achieving a 34% increase during COVID-19.
- Optimized headcount by 27%, generating annual savings of approximately $250k.
- Implemented Fusion Oracle and conducted team training in Kuwait and Iraq.
- Improved the fleet by adding 22 brand new trucks.
- Upgraded the packaging storage area to a racking system.
- Secured a new warehouse contract in Iraq.
Personal Information
Marital Status: Married
Software
Oracle Fusion
Timeline
Storekeeper
Americana Kuwait Company For Restaurants WLL
03.2010 - 01.2014
Government Relation Department Administrator
First Kuwaiti General Trading & Contracting Co.
05.2004 - 12.2008
MBA - Business Administration
University of Cairo
04.2001 -
Acting Logistics & Warehousing Manager
Americana Kuwait Company For Restaurants WLL
3 2009 - Current
Cost Controller (TGI Friday’s)
Americana Kuwait Company For Restaurants WLL
3 2009 - 2 2010
Stock Controller Supervisor
Americana Kuwait Company For Restaurants WLL
2 2014 - 2 2017