Kamran Alam
Computer Technician - Assistant Manager
Kuwait
Overview
20
20
years of professional experience
Work History
Assistant Manager
Germany Computers Est.
Salmiya
01.2011 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Monitored security to protect employees, customers and property.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed strategy to increase sales and drive profits.
- Mentored team members to enhance professional development and accountability in workplace.
Computer Technician
Germany Computers Est.
Salmiya
08.2002 - 12.2010
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment.
- Recommended new and replacement hardware and software purchases.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Timeline
Assistant Manager
Germany Computers Est.
01.2011 - Current
Computer Technician
Germany Computers Est.
08.2002 - 12.2010