Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kawesali Ahamed

Kawesali Ahamed

Kuwait City

Summary


Personable and driven individual with strong background in customer service and team leadership. Possesses excellent communication and problem-solving skills, ensuring smooth and efficient restaurant operations. Committed to enhancing guest experiences and driving team performance.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

RESTAURANT SUPERVISOR

HYBREAD RESTAURANT COMPANY
Kuwait City
10.2023 - 05.2025
  • Oversee daily operations and shift management
  • Ensure food quality, packaging standards, and delivery times are consistently met
  • Manage purchasing and inventory, maintaining optimal stock levels.
  • Handle supplier relations and negotiate terms when needed
  • Monitor order accuracy and minimize mistakes across all platforms
  • Create and implement clear operational procedures and checklists
  • Manage scheduling and shift planning for all staff
  • Manage operations and review performance measures.
  • Oversee customer service, promptly resolving customer issues or complaints
  • Analyze operational performance and suggest improvements
  • Manage costs efficiently to maximize profitability
  • Ensure compliance with health, safety, and hygiene standards
  • Coordinate maintenance and repair needs for equipment
  • Support new product launches operationally
  • Effectively manage payroll, timekeeping and paperwork for new hires.

RETAIL SUPERVISOR

CANTEEN GROCERY AND MORE
Kuwait City
04.2023 - 10.2023
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Arranged and organized staffs work schedules to guarantee proper coverage for peak business hours.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Implemented daily operating procedures to keep store clean and organized at all times.

RESTAURANT SUPERVISOR

HYBREAD RESTAURANT COMPANY
Kuwait City
11.2019 - 03.2023
  • Lead motivated teams of front- and back-of-house staff, achieving high-quality standards and excellent services to customers.
  • Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
  • Maintained inventory by keeping regular track of supplies, usage quantity and wastage.
  • Work within budgeted guidelines in relation to maintaining excellent service and quality
  • Seek ways to reduce waste and decrease operational costs
  • Develop, implemented and manage business plans to promote profitable food and beverage sales.

FOOD AND BEVERAGE SUPERVISOR

PROTEA HOTELS BY MARRIOTT
Entebbe
09.2018 - 10.2019
  • Operated and maintained security of POS.
  • Analyzed all guest requirements and prepared plans to resolve customer care related issues and satisfy guests.
  • Monitored and ensured optimal cleanliness, sanitation for all growth oriented organizational projects.
  • Assisted all room service staff members to work properly and provide maximum facilities to guests.
  • Monitored all phone calls to room service department to ensure timely resolutions.
  • Facilitated procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department.

BARTENDER

BABYLON WARWICK HOTEL
Baghdad
08.2017 - 08.2018
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
  • Advised customers on choosing right coffee and tea blends for their preferences
  • Monitored inventory of sold and stock at hand
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.

Education

Diploma - Leisure & Hospitality Management

TOURISM INSTITUTE OF EAST AFRICA
Uganda
04.2015 - 04.2017

Skills

  • Team management
  • Customer service
  • Team development
  • Staff scheduling
  • Recipes and menu planning
  • Inventory management
  • Operational procedures
  • Cost management
  • Health and safety compliance
  • Ordering supplies
  • Expertise in quality assurance

Languages

English
Fluent
Arabic
Intermediate

Timeline

RESTAURANT SUPERVISOR

HYBREAD RESTAURANT COMPANY
10.2023 - 05.2025

RETAIL SUPERVISOR

CANTEEN GROCERY AND MORE
04.2023 - 10.2023

RESTAURANT SUPERVISOR

HYBREAD RESTAURANT COMPANY
11.2019 - 03.2023

FOOD AND BEVERAGE SUPERVISOR

PROTEA HOTELS BY MARRIOTT
09.2018 - 10.2019

BARTENDER

BABYLON WARWICK HOTEL
08.2017 - 08.2018

Diploma - Leisure & Hospitality Management

TOURISM INSTITUTE OF EAST AFRICA
04.2015 - 04.2017

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Kawesali Ahamed