Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kübra Akgül

Kübra Akgül

KU

Summary

Dedicated and results-oriented Store In-Charge with over three years years of experience in retail management. A proven track record of driving sales, optimizing store operations, and delivering exceptional customer service. Skilled in team leadership, inventory management, and strategic planning to achieve business objectives. Possess strong communication and interpersonal abilities, with a focus on fostering positive relationships with customers, team members, and stakeholders. Adept at problem-solving and decision-making in fast-paced environments. Committed to upholding high standards of performance, integrity, and professionalism while maximizing profitability and ensuring a superior shopping experience for all patrons.

Overview

6
6
years of professional experience

Work History

Store In-Charge

Jo Malone London
06.2021 - Current
  • Ensure consistent maintenance of merchandise and visual presentation standards throughout the store on a daily basis.
  • Conduct weekly inventory checks for all items in the store.
  • Strive to deliver exceptional customer service and cultivate a unique shopping experience for clientele.
  • Demonstrate expertise in sales ceremonies by identifying client needs through open-ended questioning, active listening, suggesting relevant products, and engaging in meaningful discussions.
  • Foster strong relationships with clients by proactively reaching out, following up, gathering feedback, and maintaining client records, including product warranties and cash handling procedures.
  • Drive towards achieving sales targets while prioritizing elite client service as the primary focus of the boutique.
  • Oversee all boutique operations, including opening and closing procedures, managing sales returns, and ensuring daily replenishments are executed according to established guidelines.
  • Supervise and motivate team members to enhance their Key Performance Indicators (KPIs) and sales performance.
  • Understand the overall business needs of clients and identify value-added services that can contribute to business growth.
  • Cultivate and sustain client relationships with the objective of retaining their patronage over time.60

Client Advisor

Burberry
02.2018 - 02.2019
  • Deliver Outstanding Customer Service: Provide a warm welcome to all customers, offering personalized assistance and building genuine connections to enhance their shopping experience.
  • Product Knowledge: Develop a deep understanding of Burberry products, including their features, benefits, and materials, to effectively advise customers and address their inquiries.
  • Sales Excellence: Utilize sales techniques and product knowledge to drive sales and meet or exceed targets. Proactively engage with customers, identify opportunities to upsell or cross-sell, and guide them towards suitable purchases.
  • Client Relationship Management: Establish and maintain strong relationships with customers by keeping track of their preferences, purchase history, and contact information. Follow up with clients to ensure satisfaction, gather feedback, and nurture long-term loyalty.
  • Brand Ambassadorship: Embody the Burberry brand values and heritage in all interactions with customers. Maintain a polished appearance and uphold the highest standards of professionalism at all times.
  • Operational Support: Assist with daily store operations, including merchandise replenishment, visual merchandising, and maintaining cleanliness and organization on the sales floor.
  • Team Collaboration: Work collaboratively with colleagues to achieve collective goals and contribute to a positive work environment. Share knowledge and best practices to enhance team performance.

Education

Çukurova University
Turkey
03.2021

Skills

  • Leadership: Ability to lead and motivate a team, delegate tasks effectively, and provide guidance to achieve store objectives
  • Organizational Skills: Strong ability to organize and prioritize tasks, manage inventory, and ensure efficient store operations
  • Communication: Excellent communication skills to effectively interact with customers, team members, and upper management, as well as to convey instructions clearly
  • Problem-solving: Proficiency in identifying issues, analyzing root causes, and implementing effective solutions to overcome challenges in the store
  • Customer Service: Dedication to providing exceptional customer service, resolving customer complaints promptly, and ensuring a positive shopping experience
  • Sales and Marketing: Knowledge of sales techniques, understanding of product promotions, and ability to implement marketing strategies to drive sales and achieve revenue targets
  • Financial Management: Understanding of budgeting, cost control, and profit optimization to ensure the financial health of the store
  • Inventory Management: Expertise in managing inventory levels, conducting regular stock checks, and implementing effective replenishment strategies to avoid stockouts or overstock situations
  • Team Management: Skill in recruiting, training, and developing team members, as well as fostering a positive work environment to maximize productivity and morale
  • Adaptability: Flexibility to adapt to changing market trends, customer preferences, and operational requirements, while continuously striving for improvement and innovation in store management practices

Languages

Turkish
Native language
English
Upper intermediate
B2

Timeline

Store In-Charge

Jo Malone London
06.2021 - Current

Client Advisor

Burberry
02.2018 - 02.2019

Çukurova University

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