Keena Norris
Austin
Summary
Diligent Security professional Armed and Unarmed with 11 years of experience overseas and within the United States. Escorted local nationals throughout Europe and surrounding countries. Monitoring entry and exit facility staff and visitors to maintain order and safety. Demonstrated new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Professional security oriented with experience in identifying and elimination of terrorist threats.
• Highly adaptable professional who thrives in a stressful environment with tight deadlines. Collaborative communicator continually focused on building relationships and promoting synergy across business partners and customers to drive positive change, cohesive, comprehensive business approaches and enhanced profitability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fixed Mobile Guard
Triple Canopy
Kuwait
11.2023 - Current
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
Operation Clerk
Triple Canopy
Kuwait
12.2023 - Current
- Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
- Reduced scheduling conflicts by proactively identifying and addressing potential issues.
- Optimized resource utilization by monitoring staffing levels and reallocating employees as needed to meet operational demands.
- Maintained compliance with labor laws, adhering to appropriate break times and overtime requirements.
- Upheld confidentiality of personnel information while managing sensitive employee data within the roster system.
- Contributed to improved workforce efficiency through strategic scheduling based on skill sets and availability.
Postal Clerk
Triple Canopy
Kuwait
12.2023 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
Security Officer
Priebe Security
Austin, TX
01.2023 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Escorted locals
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported suspicious activities and persons to law enforcement.
- Participated in staff meetings, special events and professional development activities.
Logistics Specialist
Watts Water Technologies
New York, NY
05.2021 - 11.2022
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Issued timely and accurate responses to both internal and external inquiries.
- Tracked and managed transfer paperwork such as packing lists.
Security Officer
Allied Universal Security Services
10.2018 - 04.2021
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Provided top-notch protection for traveling public by conducting tests for explosives residue.
- Trained employees on software to improve data management, monitored use and suggested improvements.
- Monitored confidential company data and mitigated hacking through network systems updates.
- Applied leading theories and concepts to development, maintenance, and implementation of information security standards, procedures, and guidelines.
- Performed risk and vulnerability assessments and provided results and recommendations to senior management.
Medical Representative
Teleperformance
Killeen TX
04.2018 - 01.2019
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Recognized trends within territory and industry to create proactive plans.
- Documented client interactions, sales and pitches delivered in CRM system.
- Exceeded sales goals, increased revenue and facilitated sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Served as the primary contact for named accounts encompassing account management and sales responsibilities
- Assisted with developing new marketing strategies and rolling out products on a national level Assessed client needs and sold appropriate products
- Increased value to clients through product knowledge
- Administered support through development of new marketing strategies and product roll out on a national level
- . Provided top-notch research and clinical trial data to physicians.
- Scheduled appointments with medical professionals to sell specific products.
Armed Security Officer
Torres Advance Enterprise Solution
09.2016 - 04.2018
- CAMP BONDSTEEL-KOSOVO OCONUS: Display professionalism while serving as first line of defense against terrorism, in support of the KFOR mission. Enforce proper security measures when providing access control to military installation as an armed guard roving and static ledge of escalation of force procedures. Conducted analysis to address terrorist threats which led to defusing crises situations and keeping the base secured.
- Provided first line of base defense for the U.S. military. Duties and responsibilities included: restricted access of unauthorized personnel to sensitive areas, ensured that foreign nationals did not bring weapons and or explosives onto base, conducted perimeter patrols operations (interior and exterior) to monitor suspicious activity.
- • Communicate with receiving operators in order to exchange transmission instructions.
- Sustaining weapon efficiency and maintenance on issued firearms and other controlled serialize equipment to include: AR-15 and M9 Pistols
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Completed full building and grounds patrols every 30 minutes to spot and investigate concerns.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Armed Correctional Officer
TDCJ
06.2011 - 03.2016
- Assisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
- Safely transported inmates to and from work sites. Maintained records and logs of man hours,materials and equipment used. Conducted internal security checks and distributed meals. Continually monitored dormitories for inappropriate activity.
- Supervised the meal distribution and observed inmates during meals. Transported inmates to and from medical and dental appointments, funerals, work details and court hearings. Supervised inmates during meals, visits,recreation, telephone calls and shower time. Signed in all visitors and completed appropriate visitation log forms.
- Weapons trained and qualified on M15 and 9mm
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints and searches.
- Supervised inmates clearing debris from roadways and drains.
Education
C E Ellison High School
Killeen, TX05.2007
Skills
- Well-versed in applicable local state and federal laws Trained to properly use fire arms
- Security Regulation Enforcement
- CCTV Monitoring
- CPR Certified
- Code Enforcement
- Crisis Situations
- Conflict Resolution Techniques
- Weapons Screening
- Data Logging
- Armed Security Guard Certification
- Dispatching, Extensive knowledge of security procedures and preventive measures
- Committed to ongoing training to remain current on security procedures
- Excellent analytical and observational skills Capable of working flexible schedule
Accomplishments
- Armed officer Sustaining weapon efficiency AR-15 and M9 Pistol.
- Supervised team of 26 officers and staff members.
- Achieved terrorist prevention certification by completing Extensive terrorist training with accuracy and efficiency.
- Documented and resolved Trespassers which led to an arrest.
Certification
- Terrorist prevention
- Licensed Security officer - 8 years
- CPR Certified
- Armed Officer License
Timeline
Operation Clerk
Triple Canopy
12.2023 - Current
Postal Clerk
Triple Canopy
12.2023 - Current
Fixed Mobile Guard
Triple Canopy
11.2023 - Current
Security Officer
Priebe Security
01.2023 - 10.2023
Logistics Specialist
Watts Water Technologies
05.2021 - 11.2022
Security Officer
Allied Universal Security Services
10.2018 - 04.2021
Medical Representative
Teleperformance
04.2018 - 01.2019
Armed Security Officer
Torres Advance Enterprise Solution
09.2016 - 04.2018
Armed Correctional Officer
TDCJ
06.2011 - 03.2016
C E Ellison High School