KELFALA Barlay
Al Ahmadi,Kuwait
Summary
Retail professional with strong expertise in sales techniques, customer relationship management, and conflict resolution. Proven ability to multitask efficiently while maintaining high customer satisfaction levels. Experienced in visual merchandising, stock control, and inventory management, contributing to effective merchandise control and retail KPI tracking. Aspires to advance to a managerial role to utilize skills in driving store performance and enhancing customer experiences.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Sale associate
Alshaya Group
Al Ahmadi, Kuwait
2020.01 - Current
- Created merchandise displays to improve visual appeal and draw foot traffic into store.
- Supported checkout processes to ensure seamless transactions for customers.
- Addressed customer complaints to aid in maintaining retention rates.
- Performed regular inventory audits to ensure stock availability.
- Guided shoppers in product selection to enhance buying experience.
Warehouse operator
Alshaya Group
Al Ahmadi, Kuwait
2020.01 - 2021.04
- Packaged products to prevent damage during transport.
- Assisted supervisors in streamlining workflow processes.
- Handled fragile goods with care to minimize product damage during transport.
- Picked orders accurately, reducing instances of return or exchange.
- Organized products in designated areas, facilitating easier access and retrieval when needed.
Skill Worker, Fire Watch
Mtc-Almusairie Trading and Contracting co.
Al Ahmadi, Kuwait
2018.04 - 2019.11
- Assisted teams in executing fire drills and training sessions to enhance response capabilities.
- Monitored smoke alarms and sprinkler systems regularly to ensure effective fire detection and containment.
- Supported internal audits to confirm compliance with fire codes across the organisation.
Maintenance electrician
Emergency Surgical Center
Freetown, Sierra Leone
2015.03 - 2016.12
- Installed complex electrical systems to improve operational efficiency.
- Supported project completion within set deadlines to enhance organisational workflow.
- Conducted training sessions for junior electricians to promote skill development.
- Conducted training sessions for junior electricians fostering skill development.
Education
High School - Art
Abdullah IBN Abass Islamic Mission Senior Secondary School
Sierra Leone 2014.09 - 2017.10
Skills
- Patience and persistence
- Multitasking efficiency
- Sales techniques
- Customer relationship management
- Conflict resolution
- Basic computer literacy
- Visual merchandising
- Order processing
- Stock control and inventory management
- Merchandise control
- Retail KPI tracking
- Cash handling and till operations
- Store opening and closing duties
LANGUAGES
English
Proficient (C2)
Arabic
Intermediate
Affiliations
- Working
- Sport
- Music
References
References available upon request.
Timeline
Sale associate
Alshaya Group
2020.01 - Current
Warehouse operator
Alshaya Group
2020.01 - 2021.04
Skill Worker, Fire Watch
Mtc-Almusairie Trading and Contracting co.
2018.04 - 2019.11
Maintenance electrician
Emergency Surgical Center
2015.03 - 2016.12
High School - Art
Abdullah IBN Abass Islamic Mission Senior Secondary School
2014.09 - 2017.10