Keziah Mulwa
Machakos
Summary
- Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Helper
Moranno
03.2024 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Followed supervisor instructions to complete tasks on time.
- Provided reliable assistance during peak hours, managing time efficiently while maintaining a high level of quality control in food preparation.
- Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Expedited food service by efficiently assembling dishes according to presentation standards, enhancing overall dining experience.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Transported food items from storage areas to kitchen for prepping.
- Plated and presented food following chef requirements.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Followed recipes and chef instructions to prepare food correctly.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Learned other teammates' work tasks to train as backup.
- Cleaned and maintained work areas, equipment and utensils.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained high personal grooming standards and uniform presentation.
- Trained new staff on food preparation and safety procedures.
Customer Service Assistant
Refreshing Waters
04.2023 - Current
- Answered customer questions about available meals on the menu.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 20+ incoming calls each day with utmost professionalism and knowledgeable service.
- Gathered and verified data from customers.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Culinary Arts Teacher
Kolping Vocational Training Centre
01.2023 - 03.2023
- Planned relevant classroom activities and worked to reinforce lessons through active student engagement.
- Provided prompt and specific feedback to students on work and behavior.
- Organized and made available time, space, materials and equipment needed before instruction.
- Adjusted instruction to facilitate student mastery.
Restaurant Waitress
Ol Donyo Sabuk Resort
02.2022 - 12.2022
- Explained menu items and suggested appropriate options for food allergy concerns
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Diploma - Culinary Arts
Kolping Vocational Training Centre
Machakos12.2022
Skills
- Restaurant Operation
- Fast learner
- Sound decision making skills
- Team leadership
- Multitasking abilities
- Collaborative Relationships
- Food Sanitation
- Credit and Debt Card Processing
- Menu Planning
- Customer Service
- Service Upselling
- Problem Resolution
- Translation and Interpretation Services
- Calm Under Pressure
- Language Fluency
- Teamwork and Collaboration
- Understanding Customer Needs
Languages
English
Advanced (C1)
Certification
Certificate in curinary arts.
Timeline
Kitchen Helper
Moranno
03.2024 - Current
Customer Service Assistant
Refreshing Waters
04.2023 - Current
Culinary Arts Teacher
Kolping Vocational Training Centre
01.2023 - 03.2023
Restaurant Waitress
Ol Donyo Sabuk Resort
02.2022 - 12.2022
Diploma - Culinary Arts
Kolping Vocational Training Centre
Similar Profiles
MOSES MUUO KIOKOMOSES MUUO KIOKO
Branch Marketing Officer at Univision DT SaccoBranch Marketing Officer at Univision DT Sacco
Masika RichardMasika Richard
Sales Manager at Mwanzo Mpya Trading Co.LtdSales Manager at Mwanzo Mpya Trading Co.Ltd
PAUL KIBUI KIOIPAUL KIBUI KIOI
Implementation Project Manager at BNG AfricaImplementation Project Manager at BNG Africa