Khaled AlAbdullah
Contact Center Agent
Kuwait
Summary
Dynamic customer service representative with Gulf Bank of Kuwait, excelling in complaint handling and critical thinking. Achieved high customer satisfaction through effective problem-solving and relationship-building. Proven ability to manage high call volumes while maintaining professionalism, enhancing client loyalty, and fostering team collaboration in a fast-paced environment.
Overview
3
3
years of professional experience
2
2
Languages
Work History
CSR
Gulf Bank of Kuwait
03.2022 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Education
Bachelor of Science in Accounting And Finance - Business
University of Bradford
United Kingdom 04.2001 -
Skills
Complaint handling
Call center experience
Customer focus
Team collaboration
Problem-solving
Time management
Product knowledge
Critical thinking
Timeline
CSR
Gulf Bank of Kuwait
03.2022 - Current
Bachelor of Science in Accounting And Finance - Business
University of Bradford
04.2001 -
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