Khaled Badr
kuwait
Summary
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
- Operations professional dedicated to optimizing organizational processes and achieving strategic goals. Extensive experience in streamlining operations and implementing best practices. Known for fostering collaborative team environments and adapting to dynamic business needs. Expertise in strategic planning and resource management.
Overview
26
26
years of professional experience
Work History
Operations Manager
Americana Restaurants
06.2018 - Current
- Supervised operations team and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
Area Manager of Operations
Americana Restaurants
12.2008 - 04.2018
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Quality Assurance Auditor
Americana Resturants
04.2007 - 11.2008
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Evaluated supplier performance based on key metrics, driving improvements where necessary for better supply chain consistency.
- Established strong relationships with suppliers through open communication, fostering a collaborative environment for continuous improvement.
- Reviewed new policies and procedures before implementation, ensuring alignment with existing quality systems requirements and regulations.
- Identified issues of non-compliance and elevated reports to senior personnel.
Restaurant General Manager
Americana Restaurants
03.2006 - 03.2007
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Assistant Restaurant General Manager
Americana Restaurants
02.2005 - 02.2006
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Crew Supervisor
Americana Restaurants
06.2004 - 01.2005
- Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Front of House Team Leader
Nabila Nile Cruise
07.2001 - 04.2004
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Managed room inventory effectively, maximizing occupancy rates while minimizing overbooking situations.
- Monitored employee performance through regular evaluations, identifying areas for improvement and providing constructive feedback.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer inquiries.
Front Office Clerk
Movenpick Hotels
01.2000 - 06.2001
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
Front Office Cleark
Accor Tours Sofitel Hotels
01.1999 - 12.1999
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
Education
Bachelor of Arts - Media And Mass Communications
Minya University
Miyna 07-1998
Skills
- Problem-solving
- Converting Challenges to Productive Outcomes
- Building Team Competence
- Efficiency Enhancement
- KPI Monitoring
- Team Coordination Across Functions
- Operational Efficiency Enhancements
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
achievements
- Best operation manager in system with contractive performance in sales achievements and EBITDA contrbution for more than 5 years.
- rocking in achieving the strong operations excellence in ROCC with avg of +95% for 5 consecutive 5 years.
- monitor and developed more 4 teams for area coach level to C2 leval.
- turn around kuwait market in 16month from lowest ranking to top ranking any business control KPIs
- helped KSA KFC to have promising penetrations plan in remote area by putting all the focus to turn around Qasim government.
Timeline
Operations Manager
Americana Restaurants
06.2018 - Current
Area Manager of Operations
Americana Restaurants
12.2008 - 04.2018
Quality Assurance Auditor
Americana Resturants
04.2007 - 11.2008
Restaurant General Manager
Americana Restaurants
03.2006 - 03.2007
Assistant Restaurant General Manager
Americana Restaurants
02.2005 - 02.2006
Crew Supervisor
Americana Restaurants
06.2004 - 01.2005
Front of House Team Leader
Nabila Nile Cruise
07.2001 - 04.2004
Front Office Clerk
Movenpick Hotels
01.2000 - 06.2001
Front Office Cleark
Accor Tours Sofitel Hotels
01.1999 - 12.1999
Bachelor of Arts - Media And Mass Communications
Minya University
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