Hi, I’m
KHALED EL CHANTI
Summary
· Business leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.
· Reliable business professional with over 27 years experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
29
years of professional experience
18
Certifications
Work History
Casheer for Electronic Payment Co. (Affiliated by
Country Manager
02.2023 - 04.2024
Job overview
- An astute and purpose-driven leader adept at skillfully navigating the intricate landscape of the electronic payment industry, while propelling exponential growth.
- In this role I was demonstrating a broad spectrum of responsibilities, focusing on stringent compliance and pioneering innovation within the dynamic electronic payment sphere.Developing and executing strategies to expand market presence and increase revenue
- Overseeing customer acquisition, partnership development, and risk management efforts
- Implemented a new payment gateway system to streamline cross-border transactions
- Driving operational efficiency and leading product development initiatives
- Ensuring compliance with regulatory standards and maintaining positive relationships with regulatory bodies
- Successfully managed currency exchange risks and volatility
- Focusing on enhancing customer satisfaction, team development, and brand awareness
- Conducting competitive analysis and optimizing financial performance
- Implementing hedging strategies, safeguarding the company against fluctuations in foreign exchange rates
- Implementing technological upgrades and sustainability initiatives
- Managing regulatory relationships and obtaining necessary licenses
- Leading the successful implementation of major projects, such as new payment platforms, transaction management systems, transaction monitoring systems, and customer onboarding system integration and configuration
- Led a cross-border payment optimization project.
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Established strong relationships with key industry players for business growth and expansion.
- Increased market share by developing and implementing effective sales strategies.
- Optimized resource allocation, enhancing operational efficiency and reducing costs.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Implemented process improvements, streamlining workflows and increasing team productivity.
Kuwait Finance House
Head of Sales Development
11.2016 - 02.2023
Job overview
- Accountable for creating and operationalizing the sales strategy from inception to execution, including presentation, discovery, articulating the sales value proposition, and proposal development to convert opportunities
- Managing the full sales lifecycle, including lead generation, initial contact, scoping client needs, and ensuring solutions
- Qualifying inbound demand to build strong pipeline generation leads to real opportunities for the sales teams
- Setting up a new business strategy and success team to grow and diversify the organization for revenue growth of the business units
- Preparing the roadmap for the bank with P&L responsibility, building alliances for increasing footprint, and handling the channels to optimize the customer journeys, competition benchmarking, and customer adoption & usage
- Ensuring a healthy client base through new client acquisition, retention, and loyalty by delivering remarkable customer service
- Directing staff to adopt a consultative sales and business development approach, including developing rapport with new and prospective clients
- Demonstrating a keen awareness of market trends, technologies, and the competitive landscape to effectively partner with and engage prospects around an effective solution tailored to their needs/areas of concern
- Creating and generating strategic opportunities to expand revenue organically and opportunistically
- Nurturing and maintaining robust relationships with all the clients with a long-term perspective and discovering business growth opportunities
- Identifying and capitalizing on potential revenue opportunities for using various products
- Playing a stellar role in screening the potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments
- Explore & create wider sales penetration throw digital pathways
- Leading an array of activities, such as studying the integration of new ventures with company strategies and operations; examining risks and potentials, and estimating partners' needs and goals to develop negotiation strategies and positions
- Steering and piloting the sales development teams to ensure that sales & distribution channels meet their overall profitability targets and acquire new customer relationships.
Warba Bank
Head of Sales & Service
10.2015 - 10.2016
Job overview
- Held accountable for determining and acquiring new customers and up-selling to the existing customer base
- Nurtured robust relationships with key accounts
- Managed the entire sales cycle from prospection through to successful closure
- Built a strong pipeline and ensured accurate sales forecasting and account planning
- Coordinated with other teams to ensure the smooth delivery of products and services
- Analyzed market trends & competitors' activities and devised strategies accordingly
- Shouldered with the entire responsibility of identifying, developing, defining, negotiating, and closing business relationships to establish the market position
- Steered an array of activities, such as identifying new opportunities and evaluating all commercial aspects of the opportunities, including cost versus revenue estimations and forecasting
- Formed, nurtured, and grew relationships with strategic partnerships.
Marafie Kuwaiti United Company
Business Development Director
07.2015 - 10.2015
Job overview
- Developed and sustained long-term account development strategies with high-value regional existing and potential customers with strong potential for repeat business achieved through primary customer contacts and key account management
- Achieved profitable growth and augmented the market share by targeting new accounts
- Increased competitive advantage and drove customer satisfaction by building trust and developing strong relationships
- Established, developed, and maintained positive business and customer relationships
- Conducted market research to identify selling possibilities and evaluate customer needs.
M. H. Alshaya
Regional Manager - Group Customer Services
11.2014 - 03.2015
Job overview
- Executed department goals and complied with the effective & consistent practices within the region & provide regional strategies by effectively handling a service team of field support managers, measurement center officers, and specialists
- Facilitated existing and future business planning by collecting, maintaining, and reporting the competitors, the competitive marketplace & other topics useful information
- Implemented best practices from high-performing brands and established the group customer service standards for continuous improvement while designating and working as the point of contact
- Prepared fiscal expense budgets and ensured effective management within budget parameters
- Oversaw and adjusted the budget accordingly to maintain costs within company objectives
- Integrated the business objectives and enhanced communication process for mutually beneficial results by orchestrating the meetings with relevant key people in the business
- Slashed down the communication between the brand and support teams to effectively handle the teams.
National Bank of Kuwait
Sales, Service, and Productivity Manager
11.2005 - 11.2014
Job overview
- Dexterously steered a team of Relationship Managers, Personal Banking Officers, Relationship Officers, and Service Officers to drive revenue growth
- Delivered the best banking solutions along with exceptional customer experience to secure the largest market share of Kuwait's banking market
- Prioritized and rendered job training/coaching and updated the staff on product information to deliver competitive sales and service standards by regularly visiting the branches with branch teams
- Rendered superior service delivery to all customers across branches by regularly monitoring the service key performance indicators
- Played a significant role in determining the critical staff within the district for retention/motivation and proposed a reward and recognition program to the Head of Branches for the high performers
- Supported the right productivity/product mix across teams to accomplish the defined targets
- Emphasized encouragement/productivity and recommended a rehabilitation program to the Head of Branches for the high performers by identifying and handling the poor-performing staff within the district
- Undertook midyear and annual staff appraisals
- Maintained high customer satisfaction levels in line with NBK’s SLAs by tracking the customer service statistics at the branch and team levels
- Carried out the customer services quality services and after-sales analysis
- Achieved competitive edge by overseeing the competitive activities and preparing the appropriate tactics and sales scripts to respond to various weaknesses and translate them into opportunities
- Handled the core accountability of customer retention and up-selling.
Al Ghanim Industries (GTRC-Mars Division)
Assistant Marketing Manager
06.2001 - 11.2005
Job overview
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Provided support to the sales team by creating engaging sales collateral and presentations that effectively communicated product benefits.
- Successfully managed multiple vendor relationships including agency partners, freelance designers, and technology providers ensuring timely delivery of assets necessary for marketing initiatives.
- Led creative direction for advertising campaigns, ensuring consistent branding across all channels of communication including print, digital, and social media platforms.
- Measured campaign success using analytics tools such as Google Analytics or Adobe Omniture Suite; utilized insights gained from this data analysis process to make data-driven recommendations on future marketing efforts.
- Coordinated successful trade shows, conferences, and events that showcased the company''s products and services to potential clients.
- Analyzed market trends and competitor activities to inform marketing decisions and capitalize on opportunities.
- Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
- Established strong relationships with key industry influencers, securing valuable partnerships for co-marketing opportunities.
- Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets and developing protocol.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Baz Tours
Sales Executive and Members Services Officer
07.1998 - 06.2001
Job overview
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
Sun House Club
Marketeer, Sales Professional, and Senior Sales Professional
05.1995 - 07.1998
Job overview
- Participated in trade shows and conferences as a company representative, effectively showcasing products/services while networking with potential clients.
- Increased sales revenue by implementing strategic marketing plans and fostering key client relationships.
- Mentored junior sales staff members, cultivating a supportive team environment that boosted overall performance metrics.
- Adapted selling techniques according to evolving market trends, maintaining a competitive edge over rival companies.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built relationships with customers and community to promote long term business growth.
Education
Al-Ahliyya Amman UniversityJordan
BBA from Bachelor's Degree – Business Administration
04.2001
Skills
Strategic Planning
Retail
FinTech
Sales Management
Client Engagement
P&L Accountability
Project Management
New Product Development
Business Development/Management
Inspirational Leadership
Operations Oversight
Certification
Advanced Scrum Master
Languagepurview
Arabic and English
Personal Information
- Date of Birth: 08/27/73
- Nationality: Lebanese
Educationcredentials
Bachelor's Degree – Business Administration
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Country Manager
Casheer for Electronic Payment Co. (Affiliated by
02.2023 - 04.2024
Head of Sales Development
Kuwait Finance House
11.2016 - 02.2023
Head of Sales & Service
Warba Bank
10.2015 - 10.2016
Business Development Director
Marafie Kuwaiti United Company
07.2015 - 10.2015
Regional Manager - Group Customer Services
M. H. Alshaya
11.2014 - 03.2015
Sales, Service, and Productivity Manager
National Bank of Kuwait
11.2005 - 11.2014
Assistant Marketing Manager
Al Ghanim Industries (GTRC-Mars Division)
06.2001 - 11.2005
Al-Ahliyya Amman University
BBA from Bachelor's Degree – Business Administration
04.2001
Sales Executive and Members Services Officer
Baz Tours
07.1998 - 06.2001
Marketeer, Sales Professional, and Senior Sales Professional
Sun House Club
05.1995 - 07.1998