Khaled Elsayed
Kuwait,Kuwait
Summary
Accomplished professional with extensive expertise in restaurant operations management and multi-unit operations. Demonstrates excellence in food cost control, inventory management, and kitchen development. Proven track record in team leadership and operational strategy, with a strong focus on customer service and health and safety regulations. Skilled in budgeting, forecasting, P&L management, and building operational procedures to enhance efficiency. Committed to driving business success through effective customer relationship management and strategic planning.
Overview
31
31
years of professional experience
Work history
Operations Manager
HOPO
, Kuwait
2021.01 - 2026.05
- Manage and oversee daily operations across 6 restaurant outlets.
- Lead and supervise 25 employees including managers, supervisors and kitchen staff.
- Monitor sales performance, food cost, labor cost and operational KPIs.
- Develop operational strategies to improve profitability and guest satisfaction.
- Ensure compliance with HACCP, food safety and company standards.
- Manage budgets, forecasting and supplier relationships.
- Led teams to achieve business objectives on time and within budget constraints.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Kitchen Operations Manager / Kitchen Development Manager
Mama Chicken
, Kuwait
2019.01 - 2021.06
- Led kitchen setup and development projects.
- Designed kitchen workflows and operational procedures.
- Implemented inventory management and food cost control systems.
- Trained kitchen teams on operational excellence and food safety.
- Managed vendor relationships to ensure timely delivery of services.
- Managed inventory efficiently to minimise stockouts and overstock situations.
Operations Manager
Winners Restaurant Company & Chefz United
2015.01 - 2019.01
- Managed multi-unit restaurant operations and daily business activities.
- Controlled labor scheduling, operational expenses and productivity.
- Conducted recruitment, training and performance evaluations.
- Supported restaurant openings and expansion projects.
Kitchen Staff / Kitchen Supervisor / Kitchen Manager / General Manager
Applebee's
, Kuwait
1999.01 - 2015.01
- Progressively promoted through multiple leadership positions.
- Managed complete restaurant operations including kitchen and front of house.
- Controlled food costs, labor costs and inventory.
- Led staff development, training and customer service initiatives.
- Maintained stock levels, ensuring no disruption in service.
Kitchen Manager / Chef
Chicos Tacos & Cozzolize Pizzeria
, Egypt
1998.01 - 1999.01
- Managed Italian and Mexican cuisine operations.
- Supervised food quality, inventory and kitchen staff.
- Conducted regular inventory checks for more accurate stock control.
Kitchen Line Cook
Chili's Cairo
Cairo, Egypt
1995.01 - 1998.01
- Prepared hot and cold food items.
- Maintained food quality, hygiene and food safety standards.
Education
Certificate of Higher Education - Commercial Trade
Institute For Commercial And Trade
EgyptSkills
- Restaurant Operations Management — Excellent
- Multi-Unit Operations — Excellent
- Food Cost Control — Excellent
- Inventory Management — Excellent
- Kitchen Development — Excellent
- Team Leadership — Excellent
- Operational strategy
- Forecasting
- Customer Service — Excellent
- Budgeting & Forecasting — Very Good
- P&L Management — Very Good
- Building operational procedures
- Customer relationship management
- Health and Safety regulations
Languages
Arabic — Excellent
English — Excellent
Accomplishments
- Managed 6 restaurant outlets successfully.
- Supervised and led a team of 25 staff members.
- Promoted from Kitchen Staff to General Manager.
- Extensive experience in restaurant openings and kitchen development.
- Strong record of operational excellence and customer satisfaction.
Additional information
- Full Name: Khaled Elsayed
- Nationality: Egyptian
- Passport number ; A33381976
- Visa Status ; 18 Transferable
- Civil ID Expiry ; 04/03/2027
Timeline
Operations Manager
HOPO
2021.01 - 2026.05
Kitchen Operations Manager / Kitchen Development Manager
Mama Chicken
2019.01 - 2021.06
Operations Manager
Winners Restaurant Company & Chefz United
2015.01 - 2019.01
Kitchen Staff / Kitchen Supervisor / Kitchen Manager / General Manager
Applebee's
1999.01 - 2015.01
Kitchen Manager / Chef
Chicos Tacos & Cozzolize Pizzeria
1998.01 - 1999.01
Kitchen Line Cook
Chili's Cairo
1995.01 - 1998.01
Certificate of Higher Education - Commercial Trade
Institute For Commercial And Trade