Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

KHALED HARDAN

FARWANIAH

Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering [Number] years of experience in [Industry]. Customer-oriented Reservation Agent with over [Number] years of experience in [Industry]. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in [Type] industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply [Area of expertise] expertise and [Number] years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Reservation Sales Agent

ALKHAMIS TRAVEL
05.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Handled billing information over phone.

Reservation Sales Agent

ALRASHED TRAVEL
05.2019 - 05.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Handled billing information over phone.

Travel-consultant

V MAX TRAVEL
06.2016 - 05.2019
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travelers.
  • Handled sensitive information with professionalism and discretion.

Education

HOTEL AND TOURISM MANEGMENT - HOTEL AND TOURISM MANEGMENT

ALEMAM MALEK SCHOOL
AMMAN (JORDAN)
06.2013

Skills

  • Policy Adherence
  • Upselling Techniques
  • Reservation Confirmation
  • Telephone Etiquette
  • Complaint Resolution
  • Transportation Information
  • Call Control
  • Hotel Accomodations
  • Travel Bookings
  • Staff Training
  • Reservation Management
  • Telephone Reception
  • Accommodation Planning

Certification

  • CTC - Certified Travel Counselor
  • [Area of expertise] License - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Languages

Arabic
Native language
Arabic
Beginner
A1
English
Beginner
A1
French
Beginner
A1

Timeline

Reservation Sales Agent

ALKHAMIS TRAVEL
05.2020 - Current

Reservation Sales Agent

ALRASHED TRAVEL
05.2019 - 05.2020

Travel-consultant

V MAX TRAVEL
06.2016 - 05.2019

HOTEL AND TOURISM MANEGMENT - HOTEL AND TOURISM MANEGMENT

ALEMAM MALEK SCHOOL

Similar Profiles

CREATE PROFILE
KHALED HARDAN