Khaled Hidar Ahmed

A hard-core professional in Restaurants management, a determined and hardworking, which enjoys inspiring and building a quality team to meet the company and brand standards. A self-motivated professional who responds positively under pressure. Efficient in managing multiple projects from conception to completion. Well versed in MS software packages and Internet. Capable of working independently to achieve the set goals.

Ambitious Operations Director with extensive experience in senior management roles. Accountable for strategic planning and objective delivery to uplift operational capabilities, achieving key business growth goals. Practical and pragmatic for hands-on team support.

• MMC Catering Company / Urban Eatery, 10/01/22 to Present, Operations Director, Le Notre, J&CO, Meem Café, Lucky bun, Jimmi’s Bucket, The Noodle Club, Shubbak, KOKOY, Ghaybooba, Grillo, Hopo, Urge, Kuwait, Monitoring proper implementation of Restaurant policies and procedures through constant visits to the restaurants in the assigned area, Managing periodic meetings with restaurant managers in assigned area in order to review performance, compliance with standards, share best practices and verify need for resources and staff, Monitoring and managing restaurant performance - sales, costs, labor productivity, stock mix and range, clients complaints, etc. for all restaurants in the assigned area; providing the restaurant manager with clear recommendations on improvements, actions/priorities required, Reviewing and agreeing annual budgets for all existing and new restaurants in the country with General Manager, Managing area related shrink and providing directions/recommendations as necessary, Identifying improvement actions and following up to ensure effective implementation, Approving staffing requests for restaurant personnel, Managing and facilitating exchanges of resources in coordination between restaurants, Coordinating restaurant needs & requests with other functions, Coaching restaurant Managers and ensuring they are provided with proper needed training and development, Managing new restaurant openings according to established timelines and ensuring that all restaurant personnel are fully trained., Monitoring the local competition and recommending action plans linked to the area assigned., Reviewing P&L monthly and building action plan for improving profitability and performance, Training, developing and motivating restaurant teams and ensuring supporting and adherence to the core values of MMC Catering Company
• Mohamed Nasser Al Hajery and Sons Ltd, 10/01/21 to 10/01/22, Operations Manager, Danish Bakery, Damlooj, Kuwait
• MMC Catering Company, 09/01/16 to 10/01/21, Operations Manager, Dikakeen, Meem Café, Nagwa Café, Hopo, Kuwait
• Amaad Food Company, 10/01/15 to 09/01/16, Operation Manager, Doner House, Doner Master, Production factory, Riyadh
• The Sultan Center, 01/01/12 to 09/01/15, Country Recruitment Manager, Good Food, Epicure Group, Specialty fashion group, Market vision, Telecom, Kuwait
• The Sultan Center – Epicure Group & Good Food Company, 12/01/07 to 12/01/11, Operation Manager, Au Bon Pain, Pizzetta, Prime & Toast, Eighty 6 Bistro, Izakaya (Japanese Cuisine), Wasabi (Japanese cuisine), Jeans Grill (opened buffet), Ruby Tuesday Avenues, Abu Elsied (Egyptian cuisine), Karam cafe, Kuwait
• Bin Lahej Group, 09/01/06 to 11/01/07, Operation Manager, The Pizza Company, Bahrain
• Good Food Company, 11/01/02 to 07/01/06, Area Manager, The Pizza Company, Swensen’s Ice cream, Kuwait
• Sheraton Soma Bay, 01/01/98 to 10/01/00, Head Waiter, Sheraton, Egypt

• Date of birth: 07/29/72
• Nationality: Egyptian
• Marital status: Married