Microsoft office
Khaled Morsy
Customer service
Kuwait City,KU
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
Languages
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Sales Associate
x cite alghanim
Kuwait
10.2018 - Current
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts
- Checked to see if requested items were available from store's inventory.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Checked prices for customers and processed items sold by scanning barcodes.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with locating and choosing merchandise in any store department.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Customer Service Agent
viva telecom
Kuwait
02.2017 - 10.2018
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Customer Service Associate
vodafone Egypte
Egypt
01.2015 - 12.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
Bachelor of Social Work -
Delta Academy For Science
Egypt 2009 - 2013
Skills
Problem-solving skills
Sales expertise
Expert in customer service
Point of sale knowledge
Stocking and replenishing
Upselling
Excellent people skills
Relationship building
Product and service sales
Hardwork
Flexible
Teamwork
Time management
Sales
Software
Pos
Tabs
Photoshop
Basic computer skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Associate
x cite alghanim
10.2018 - Current
Customer Service Agent
viva telecom
02.2017 - 10.2018
Customer Service Associate
vodafone Egypte
01.2015 - 12.2016
Bachelor of Social Work -
Delta Academy For Science
2009 - 2013