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Khaled Wasfi Hammad
HR Generalist.
Kuwait City,Kuwait, Kuwait
Summary
To establish an effective work environment based on equality, fairness where respect is assured, not earned. To achieve objectives and goals in an efficient humanitarian way. To push technology forward by automating and digitizing existing processes in order to create space for creativity to bloom amidst pressure.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Human resources assistant
Mezzan holding KSCP
Kuwait, Shuwiekh
09.2021 - Current
- With over 30 subsidiaries under its umbrella, and operating in more than 7 countries, Mezzan Holding is a goldmine of experience in different markets such as the food business line, manufacturing and distribution, pharmaceuticals, healthcare, consumer business, catering, services and much more
- Studied and memorized many key parts in the Kuwait Labor Law
- Carefully manage clearances and prepare letters for an employee pool of over 8 thousand employees
- (Terminations, experience and salary certificates, confirmations and many more)
- Use internal and external ERP systems such as SAP to systematically generate digitized letters, assure data correction, hire, terminate, evaluate employee information and much more
- Consistently communicate with, and support different business managers and administrators through different communication channels to assure no task is left behind
- Assist in policy implementation, creating an updated organization structure chart, salary structure, job titles and the yearly man power plan
- Create organization-wide templates and letters in both Arabic and English
- (Letters, announcement, circulations, condolence letters, content writing, designing and more).
Online Customer Service executive
Ajar
03.2018 - 08.2018
- Ajar simplified rental payment for customers, and rental collection for landlords
- With a small successful team of cherry-picked employees, and by delivering only the highest standards of services, the company managed to find great continuous growth
- Took responsibility of incoming and outgoing phone calls, email composition and greeting
- (Kuwaiti Arabic, and English)
- Microsoft Office and Google Workspace synergized hand-in-hand with ticketing systems to create a punctual workflow
- In addition to the normal work processes, we always took the initiative to support each other in any ways possible, at all times.
Education
Bachelor of Arts - Business Administration.
Al-Ahliyya Amman University
Al-Salt Jordan 01.2018 - 01.2021
Bachelor of Arts - Business Administration (Transferred)
The American University of Kuwait
Kuwait City 01.2016 - 01.2017
Skills
Computer literacy
Accomplishments
Smoothen process transitions between different employees and departments.
Create workflow charts highlighting the importance of automating certain tasks.
Help establish an HR culture based on fairness and support based on a customer service scope of things.
Support in the creation of the travel policy and others.
Support in the creation of a completely new salary structure and organizational chart.
Certification
IELTS 8.5 Speaking, 7.5 Overall.
Timeline
Six Sigma (Udemy)
01-2022
Human resources assistant
Mezzan holding KSCP
09.2021 - Current
IELTS 8.5 Speaking, 7.5 Overall.
03-2021
Online Customer Service executive
Ajar
03.2018 - 08.2018
Bachelor of Arts - Business Administration.
Al-Ahliyya Amman University
01.2018 - 01.2021
Bachelor of Arts - Business Administration (Transferred)
The American University of Kuwait
01.2016 - 01.2017
Hobbies
I love anything computer and science-related. I enjoy playing MMORPGs, and creating music and sound effects on DAWS like Ableton, and Fruity Loops. I enjoy the sun and nature. I used to hike when back when I was able to. Luckily, the sun follows me wherever I go. I also enjoy raising animals.
Hobbies
I love anything computer and science-related. I enjoy playing MMORPGs, and creating music and sound effects on DAWS like Ableton, and Fruity Loops. I enjoy the sun and nature. I used to hike when back when I was able to. Luckily, the sun follows me wherever I go. I also enjoy raising animals.
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