Khalid Nazir
Kuwait,Kuwait
Summary
Results-oriented retail management professional with 30 years of experience in store operations and customer service across Kuwait and Qatar. Expertise in leading large teams, enhancing sales performance, and maintaining high levels of customer satisfaction. Proficient in operations management, inventory control, and staff training, with a strong ability to solve problems under pressure.
Overview
32
32
years of professional experience
Work history
Operations Manager
Al Sarhan Central Market
Jahra
2023.01 - 2026.02
- Lead daily market operations, ensuring efficiency and smooth workflow.
- Supervised multiple departments, aligning staff performance with company standards.
- Implemented operational improvements that enhanced customer service and reduced costs.
- Coordinated with suppliers, logistics, and store management to maintain product availability.
- Trained and mentored staff to achieve operational excellence.
Store Manager
The Sultan Center
Egaila & Ahmadi
2018.12 - 2022.06
- Directed store operations, managing staff schedules, inventory, and customer service.
- Trained and motivated staff to achieve sales targets.
- Handled escalated customer complaints professionally.
- Ensured smooth store operations through effective teamwork and regular meetings.
Duty Manager
The Sultan Center
Fahaheel & Mangaf
2013.12 - 2018.12
- Optimised departmental budgets to enhance resource allocation and improve financial management.
- Oversaw store operations during absence of store manager to uphold service standards and ensure exceptional customer experiences.
- Optimised supplier and merchandiser relationships to enhance inventory management and streamline operations.
- Optimised inventory control processes to significantly enhance operational efficiency.
Department Manager
The Sultan Center
Sharq & Fahaheel Branch, Kuwait
2005.12 - 2013.12
- Directed daily operations of home centre department while overseeing financial management and staff coordination for seamless service execution.
- Facilitated supplier negotiations by employing strategic communication techniques to achieve optimal terms and conditions.
- Coordinated cross-functional teams and implemented streamlined processes to optimise departmental operations.
Shift Supervisor
The Sultan Center
Fahaheel Branch
1993.12 - 2005.12
- Supervised store operations and staff scheduling.
- Assisted customers and supported cashiers during peak hours.
- Reported to senior managers on store performance.
Education
Higher Secondary Education - Pre medical
Pakistan School and College
Mangaf, Kuwait 1983.01 - 1 1985
Skills
- Retail management
- Staff development
- CRM software
- Inventory management
- Sales strategy
- Office productivity suite
Languages
Arabic
English
Urdu
Hindi
References
Available upon request
Personal Strengths
- Excellent organizational and leadership skills
- Strong problem-solving ability
- Flexible, adaptable, and able to work under pressure
- Fluent in Arabic, English, Urdu, and Hindi