Khalid Ibrahim AlHarbi
Customer Relationship Officer
Kuwait City,KU
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced with a demonstrated history of working in Banking and Human Resources industry. Skilled in Customer Banking Services and Organizational Leadership & Communication.
Strong operations assets with a BA (Hons) Business Management focused in Entrepreneurship/Entrepreneurial Studies from University of Westminster
Overview
1
1
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Relationship Officer
Gulf Bank
Kuwait
08.2021 - Current
- Product service resolutions to support with retention and drive sales. Customer feedback collection along with process changes to exceed customer satisfaction servicing.
- Promoted company brand awareness and unique offerings through personalized customer services.
- Maintained a wide and efficient client portfolio.
- Enhanced productivity levels by anticipating consumer needs and delivering outstanding support.
- Surpassed sales goals through implementation of effective marketing strategies.
- Gained experience in transactional fraud prevention, analyzed spending habits as well as merchant and transactions and authenticity details.
Customer Service Representative
Gulf Bank
Kuwait
12.2020 - 08.2021
- Provided primary customer support to internal and external customers on all financial transactions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled high risk financial protocol along side all types of financial transactions.
- Promoted customer loyalty and consistent sales by delivering
friendly service and knowledgeable assistance.
Human Resources Intern
Gulf Bank
Kuwait
09.2020 - 10.2021
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Improved office efficiency by effectively managing internal
communications and correspondence.
Senior Supervisor
Partake Camp
Kuwait
07.2015 - 05.2018
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Identified underperforming areas and implemented effective process improvements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Recruited, hired and trained staff.
- Worked with management team to implement proper division of responsibilities.
- Grew customer base from 100 to 500 campers.
Senior Supervisor
Kuwait Kids Camp
Kuwait
06.2009 - 05.2016
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Identified underperforming areas and implemented effective process improvements.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Identified underperforming areas and implemented effective process improvements
Education
Bachelor of Arts - Business Management & Entrepreneurship
09.2014 - 05.2019
- Received Saudi Arabia student scholarship
Foundation Degree - Business
09.2013 - 05.2014
Skills
Banking
undefinedCertification
CIPD, Chartered Institute of Personnel and Development - Introduction to project management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Relationship Officer - Gulf Bank
08.2021 - Current
Customer Service Representative - Gulf Bank
12.2020 - 08.2021
Human Resources Intern - Gulf Bank
09.2020 - 10.2021
CIPD, Chartered Institute of Personnel and Development - Introduction to project management
11-2019
Senior Supervisor - Partake Camp
07.2015 - 05.2018
University of Westminster - Bachelor of Arts, Business Management & Entrepreneurship
09.2014 - 05.2019
Regents University - Foundation Degree, Business
09.2013 - 05.2014
Senior Supervisor - Kuwait Kids Camp
06.2009 - 05.2016
Similar Profiles
Wafaa NaderWafaa Nader
Assistant Operations Manager at Gulf BankAssistant Operations Manager at Gulf Bank
Samar HatabaSamar Hataba
Corporate Banking Relationship Manager at Egyptian Gulf Bank, EG-Bank, OfficeCorporate Banking Relationship Manager at Egyptian Gulf Bank, EG-Bank, Office
Fatma GehadFatma Gehad
Prime Assistance Relationship Manger at Egyptian Gulf BankPrime Assistance Relationship Manger at Egyptian Gulf Bank