Kharen Jane Macusi
Mahboula Kuwait,AH
Summary
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training. Offering strong background in inventory management, customer service, and teamwork. Knowledgeable about maintaining organized storage spaces and ensuring timely stock replenishment. Strong communicator with problem-solving skills and keen eye for detail.
Overview
15
15
years of professional experience
4003
4003
years of post-secondary education
1
1
Certification
Work History
Store manager
Alshaya Group
Kuwait City, Al Asimah
05.2021 - Current
- Enhanced team performance through effective communication and guidance
- Supervised daily tasks maintaining food safety standards and enhancing guest experience
- Managed schedules supporting business operations
- Oversaw financial forecasting and cost control for restaurant operations
- Tracked key performance indicators, cost of goods sold, and revenue
- Delivered outstanding guest experiences
- Monitored stock levels to ensure timely product ordering within PAR levels
- Reduced wastage by implementing efficient product rotation
- Resolved customer complaints effectively, protecting store's image and consumer relationships.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Assistant Store Manager
Alshaya Group
Kuwait City, Al Asimah
09.2019 - 04.2021
- Supervised shift operations and administered pre-meal meetings
- Coordinated training schedules and administered programme, ensuring effective inventory management
- Handled and resolved guest complaints, gathering feedback
- Adhered to and enforced food quality guidelines
- Monitored kitchen cleanliness and upheld hygiene protocols
- Worked with team to maximize sales and ensure high levels of customer satisfaction
- Reviewed and updated inventory reports on scheduled basis
- Completed administrative tasks such as generating reports.
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into shop.
Store supervisor
Alshaya Group
Kuwait City, Al Asimah
07.2017 - 09.2019
- Supervised restaurant cash flow
- Reviewed guest surveys to enhance customer service strategies
- Handled guest complaints professionally
- Ensured safe and sanitized dining area with strict hygiene protocols
- Coordinated staff rota for balanced workload and efficient store operations.
- Fostered team collaboration, creating supportive work atmosphere for staff members.
Store Keeper / Crew
Alshaya Group
Kuwait City, Al Asimah
08.2012 - 06.2017
- Communicated effectively with staff and customers, providing excellent customer service.
- Minimized stock discrepancies with vigilant monitoring and updating of records.
- Ensured smooth day-to-day operations of store by proactive problem-solving.
- Managed procurement processes to maintain optimal stock levels.
- Assisted in annual inventory audits for accurate stock records maintenance.
- Ensured timely restocking of goods by conducting regular inventory checks.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Delivered consistent high-quality service contributing to positive reputation of our establishment.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitizing workstations.
- Trained in food safety and hygiene practices.
- Prepared food items according to established recipes maintaining consistency of taste and presentation.
Cashier
Panda Chinese Restaurant
Dubai, UAE
10.2009 - 10.2011
- Ensured store tidiness and hygiene, promoting outstanding service quality
- Accommodated and took food orders courteously and accurately
- Managed cash balance reports and performed stock inventory
Education
Bachelor of Computer Science - Technology
Technological Institute of The Philippines
Quezon CityHigh School Diploma -
College of St. Lawrence
Balagtas, BulacanSkills
- Customer Service
- Collaboration
- Team development
- Communication proficiency
- Performance analysis
- Computer literacy
- Store cost control
- Supply chain understanding
- Stock rotation practices
- Stock management
- Inventory management
Languages
English
Certification
Stock Management
Timeline
Store manager
Alshaya Group
05.2021 - Current
Assistant Store Manager
Alshaya Group
09.2019 - 04.2021
Store supervisor
Alshaya Group
07.2017 - 09.2019
Store Keeper / Crew
Alshaya Group
08.2012 - 06.2017
Cashier
Panda Chinese Restaurant
10.2009 - 10.2011
Stock Management
Bachelor of Computer Science - Technology
Technological Institute of The Philippines
High School Diploma -
College of St. Lawrence
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