Innovativeness
Kishore kumar Sakthiswaran
MBA Candidate | Mechanical Engineering Expertise
Hawalli
Summary
With an exceptionally proven track record as a Mechanical Engineer at UROFFROAD, excels in meticulously managing the warranty claims process, ensuring unwavering adherence to company policies and procedures. Actively collaborates with sales and service teams to consistently deliver top-tier customer service, swiftly resolving any issues or disputes that arise. Through adept handling of multiple warranty claims, significantly elevated customer satisfaction and retention rates. Academic credentials include a bachelor's degree in mechanical engineering from Anna University Chennai and a certification in ethical hacking. Over six years, cultivated a diverse skill set through roles such as sales engineer, quality assurance quality control, and computer-aided engineering. Proficiently skilled in capital project management, cross-functional team leadership, and industrial engineering, currently pursuing an MBA at Pondicherry University with a focus on business administration and management. Eagerly aspires to leverage technical expertise and managerial acumen in the mechanical engineering sector, driven passionately by the prospect of contributing to industry growth and innovation.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Warranty Administrator
UR OFF ROAD
02.2023 - Current
- Processed warranty claims and ensured timely reimbursement from manufacturers, resulting in 20% increase in company revenue.
- Investigated and resolved customer inquiries regarding warranty coverage, leading to 95% customer satisfaction rate.
- Maintained accurate warranty records and documentation, reducing errors and improving efficiency in claim processing.
- Collaborated with cross-functional teams to implement new warranty policies and procedures, resulting in 30% decrease in warranty-related issues.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes
Sales Engineer
Sunrise Corporation For Import & Export Co, WLL.
11.2022 - 02.2023
- Developed customized solutions for clients by conducting thorough technical assessments and collaborating closely with cross-functional teams, resulting in significant sales increase of up to 10%.
- Negotiated contracts and pricing agreements with customers to secure long-term partnerships and drive revenue growth.
- Conducted product demonstrations and training sessions to educate customers on benefits and capabilities of our technology.
- Managed pipeline of leads and opportunities, consistently meeting and exceeding sales targets through strategic account planning and relationship-building.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts
- Utilized advanced technical knowledge to gain a competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings
- Conducted market research to identify emerging trends and opportunities for growth, informing product development strategies
- Optimized sales pipeline management by regularly reviewing progress against goals and adjusting strategies as needed to stay on track towards annual objectives
Quality Assurance & Quality Control
Prakash Engineering Work
04.2021 - 05.2022
- Implemented company's Quality Management System, ensuring adherence to industry standards and regulatory requirements increased quality to 30%.
- Actively participated in all phases of job planning, providing valuable insights and recommendations for quality improvement increased to 10%.
- Conducted comprehensive in-house surface preparation and coatings inspections, ensuring compliance with project specifications and quality standards.
- Provided technical assistance and training to personnel involved in preservation efforts, enhancing team capabilities and ensuring consistent quality performance.
- Ensured accurate documentation of all inspection data, meticulously aligning with job requirements and quality standards.
- Maintained strict adherence to all specifications and procedures, conducting regular audits to verify compliance and identify areas for improvement.
- Optimized supplier performance by conducting on-site assessments, monitoring KPIs, and fostering strong relationships with key vendors
- Spearheaded efforts to obtain relevant certifications for the company's products, enhancing marketability and competitive positioning within the industry
Service Engineer
TransACNR Solutions PVT LTD
06.2018 - 03.2021
- Conducted troubleshooting, repair, and maintenance activities on equipment to ensure optimal performance and minimize downtime, resulting in 20% reduction in equipment failures.
- Diagnosed and resolved complex technical issues promptly, employing analytical skills and technical expertise, leading to 30% decrease in resolution time.
- Performed regular inspections, tests, and preventative maintenance tasks on equipment to identify potential issues and prevent breakdowns, reducing unplanned downtime by 25%.
- Installed, configured, and upgraded equipment according to specifications, ensuring proper functionality and alignment with user requirements.
- Documented all maintenance activities, including repairs, inspections, and upgrades, in detailed reports for record-keeping and analysis, improving transparency and accountability.
Quality Engineer
RJ Enterprises
06.2016 - 06.2018
- Implemented company's Quality Management System, ensuring adherence to industry standards and regulatory requirements. PPM Value get reduced up to 40%.
- Actively participated in all phases of job planning, providing valuable insights and recommendations for quality improvement Increased up to 60%.
- Conducted comprehensive in-house surface preparation and coatings inspections, ensuring compliance with project specifications and quality standards.
- Provided technical assistance and training to personnel involved in preservation efforts, enhancing team capabilities and ensuring consistent quality performance.
- Ensured accurate documentation of all inspection data, meticulously aligning with job requirements and quality standards.
Education
MBA - General Studies
Pondicherry University
Pondicherry India 01.2023 - Current
Bachelor of Science - Mechanical Engineering
Anna University
Chennai 06.2012 - 05.2016
Skills
Quality Control Testing
Interests
Independence
Analytical Thinking
Attention to Detail
Leadership
Active Learning
Certification
Auto cad
Additional Information
- Investigative
- Realistic
- Conventional
Timeline
Warranty Administrator
UR OFF ROAD
02.2023 - Current
MBA - General Studies
Pondicherry University
01.2023 - Current
Sales Engineer
Sunrise Corporation For Import & Export Co, WLL.
11.2022 - 02.2023
Quality Assurance & Quality Control
Prakash Engineering Work
04.2021 - 05.2022
Service Engineer
TransACNR Solutions PVT LTD
06.2018 - 03.2021
Quality Engineer
RJ Enterprises
06.2016 - 06.2018
Bachelor of Science - Mechanical Engineering
Anna University
06.2012 - 05.2016
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