Kutbuddin Magarwala
Business Operations Manager
Salmiya (Hawally)
Summary
Organized Team-Driven Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Business Operations Manager
Foodlabs Company W.L.L
West Abu Ftaira
12.2021 - 04.2022
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Strengthened regional tactical and employee recognition programs.
- Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
- Implemented and executed sales and operational policies, experiments and standards across multiple facilities and sub-brands.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales and increased profitability through effective sales strategy and business planning.
- Created and implemented new business opportunities by utilizing strategic networking strategies
Data Science Analyst
Foodlabs Company W.L.L
West Abu Ftaira (Mubarak Al Kabeer)
02.2021 - 11.2021
- Researched and resolved issues regarding integrity of data flow into databases.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Tested data prediction algorithms based on historical data.
- Developed tables, views and materialized views using SQL.
- Designed and implemented tools to support strategic value chain optimization initiatives.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Identified and documented detailed business rules and use cases based on requirements analysis.
Senior Customer Relationship Manager
Foodlabs Company W.l.L
West Abu Ftaira (Mubarak Al Kabeer)
02.2015 - 01.2021
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Experienced with [Mnasati and POS Rocket] customer relationship management (CRM) system.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Worked directly with management, CEO, and Sales Director department to brainstorm, discuss strategy and mitigate Important issues.
- Managed 27 team members across 5departments, resulting in increase in annual revenue.
Education
Master of Industrial And Labor Relations -
Pune University
PuneBachelor of Commerce - Accounting And Business Management
Pune University
Pune IndiaSkills
Team Recruiting and Onboardingundefined
Certification
CIA - Certified Industrial Accountant
Hobbies and Interests
Swimming , Volleyball , Fixing and Trouble Shoot Computers,Coding, Wrapping,Curiosity, Acting, Chess, Learning New Things, Photography , Exploring and Travel.
Visa Status
18 (Transferable)
Marital Status
Married
References
Available upon Request
Timeline
Business Operations Manager
Foodlabs Company W.L.L
12.2021 - 04.2022
Data Science Analyst
Foodlabs Company W.L.L
02.2021 - 11.2021
Senior Customer Relationship Manager
Foodlabs Company W.l.L
02.2015 - 01.2021
Master of Industrial And Labor Relations -
Pune University
Bachelor of Commerce - Accounting And Business Management
Pune University
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