Kutbuddin Magarwala
Business Operations Manager
Salmiya (Hawally)
Summary
Organized Team-Driven Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Business Operations Manager
Foodlabs Company W.L.L
West Abu Ftaira
12.2021 - 04.2022
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Strengthened regional tactical and employee recognition programs.
- Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
- Implemented and executed sales and operational policies, experiments and standards across multiple facilities and sub-brands.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales and increased profitability through effective sales strategy and business planning.
- Created and implemented new business opportunities by utilizing strategic networking strategies
Data Science Analyst
Foodlabs Company W.L.L
West Abu Ftaira (Mubarak Al Kabeer)
02.2021 - 11.2021
- Researched and resolved issues regarding integrity of data flow into databases.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Tested data prediction algorithms based on historical data.
- Developed tables, views and materialized views using SQL.
- Designed and implemented tools to support strategic value chain optimization initiatives.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Identified and documented detailed business rules and use cases based on requirements analysis.
Senior Customer Relationship Manager
Foodlabs Company W.l.L
West Abu Ftaira (Mubarak Al Kabeer)
02.2015 - 01.2021
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Experienced with [Mnasati and POS Rocket] customer relationship management (CRM) system.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Worked directly with management, CEO, and Sales Director department to brainstorm, discuss strategy and mitigate Important issues.
- Managed 27 team members across 5departments, resulting in increase in annual revenue.
Education
Master of Industrial And Labor Relations -
Pune University
PuneBachelor of Commerce - Accounting And Business Management
Pune University
Pune IndiaSkills
Team Recruiting and OnboardingCustomer Trend AnalysisNew Business OpportunitiesCustomer Complaint ResolutionAccount and Territory ManagementCost ControlStaff MeetingsCustomer LoyaltyInventory Control ProcessesClient Satisfaction
Review of contracts
Certification
CIA - Certified Industrial Accountant
Hobbies and Interests
Swimming , Volleyball , Fixing and Trouble Shoot Computers,Coding, Wrapping,Curiosity, Acting, Chess, Learning New Things, Photography , Exploring and Travel.
Visa Status
18 (Transferable)
Marital Status
Married
References
Available upon Request
Timeline
Business Operations Manager
Foodlabs Company W.L.L
12.2021 - 04.2022
Data Science Analyst
Foodlabs Company W.L.L
02.2021 - 11.2021
Senior Customer Relationship Manager
Foodlabs Company W.l.L
02.2015 - 01.2021
Master of Industrial And Labor Relations -
Pune University
Bachelor of Commerce - Accounting And Business Management
Pune University