LANIE PATOTOY SAMARTINO
State of Kuwait
Summary
Experienced retail sales associate with a track record of over 17 years in driving sales, offering excellent customer service, and forming lasting customer relationships. Proficient in using product knowledge and effective communication to consistently surpass sales targets and contribute to team accomplishments. Recognized for creating positive shopping experiences, resolving concerns, and ensuring customer contentment. Works well with diverse teams, adapts to changing situations, and stays current with industry trends. Dedicated to upholding professionalism, integrity, and representing the brand with excellence.
Overview
20
20
years of professional experience
Work History
Sales Associate
Ali Abdulwahab Mutawa (Furniture)
State of Kuwait
07.2017 - Current
- Demonstrating an extensive knowledge of furniture products and assisting customers in making informed purchasing decisions.
- Actively engaging with customers on the sales floor, providing product information, and offering personalized recommendations based on individual needs and preferences.
- Utilizing effective communication skills to establish rapport with customers, addressing inquiries, and resolving any concerns to ensure a positive shopping experience.
- Collaborating with team members to maintain a well-organized and visually appealing store layout, optimizing product displays, and contributing to the overall aesthetic appeal of the showroom.
- Consistently meeting and exceeding monthly sales targets, showcasing a proven ability to drive revenue growth through persuasive selling techniques and product knowledge.
- Assisting in inventory management, including restocking merchandise, conducting regular stock checks, and ensuring products are accurately labeled with pricing and specifications.
- Participating in ongoing sales training sessions to enhance selling skills, product knowledge, and customer service techniques.
Sales Assistant
Armada Riva Fashion Company
State of Kuwait
06.2015 - 12.2016
- Assisted customers in selecting fashionable apparel and accessories, providing personalized recommendations based on their preferences and needs.
- Contributed to achieving and exceeding sales goals by actively promoting merchandise and utilizing persuasive selling techniques.
- Handled cash and credit transactions accurately and efficiently at the point of sale, maintaining a high level of cash register accuracy.
- Maintained a neat and organized store environment, including arranging merchandise displays and restocking shelves to ensure a visually appealing shopping atmosphere.
- Played a key role in inventory management by conducting regular stock checks, identifying replenishment needs, and assisting in receiving and unpacking merchandise shipments.
Cashier | Sales Assistant
The Sultan Center and General Merchandising
State of Kuwait
03.2012 - 06.2015
- Assisted customers in the health and beauty section of the grocery store, offering guidance on skincare, haircare, and wellness products.
- Provided product information and recommendations based on customers' individual needs and preferences, contributing to increased product awareness and customer satisfaction.
- Maintained shelves and displays in the health and beauty department, ensuring products were organized, well-stocked, and visually appealing.
- Collaborated with vendors and suppliers to manage inventory levels, monitor product expiry dates, and coordinate restocking activities.
- Actively participated in sales promotions and special events, helping to set up displays, distribute samples, and engage customers to drive product sales.
- Operated cash registers efficiently and accurately, processing customer transactions for groceries and other items.
- Handled various forms of payment, including cash, credit/debit cards, and digital wallets, while maintaining a high degree of accuracy in transactions.
- Scanned and weighed items correctly, applied discounts and loyalty points, and provided customers with accurate receipts.
- Addressed customer inquiries regarding prices, products, and store policies, ensuring a positive shopping experience at the checkout.
- Kept up-to-date with changes in product prices, promotions, and discounts to provide accurate information to customers during transactions.
- Special Award: Employee of the Month-2014
Sales Associate
Puregold Jr. Supermarket Inc.
The Philippines
06.2010 - 02.2012
- Served as a proactive sales associate in a bustling supermarket, engaging customers and promoting a wide range of products.
- Skillfully perform precise cutting of meat and poultry products according to individual customer specifications.
- Provide personalized recommendations on cuts, portions, and cooking methods based on customer preferences.
- Maintain a clean and sanitized cutting area, ensuring hygiene and safety standards are consistently met.
- Maintain a well-organized and fully stocked meat and poultry section, ensuring product freshness and quality.
- Responsible for accurately weighing, packaging, and labeling various cuts of meat and poultry as per customer requests.
- Execute proper storage and rotation of products to minimize waste and ensure compliance with health and safety standards.
- Uphold exceptional cleanliness and hygiene standards in the meat and poultry section, including equipment and workspaces.
Cashier
Watson Philippines Family and Health Corp.
The Philippines
10.2009 - 03.2010
- Managed customer transactions as a cashier in a health and beauty shop, processing purchases of skincare, cosmetics, and wellness products.
- Scanned items accurately, verified prices, and applied any applicable discounts, ensuring precision in financial transactions.
- Assisted customers with inquiries regarding product information, usage, and availability, offering helpful guidance and promoting a positive shopping experience.
Sales Associate
Rustans Supercenter Inc.
The Philippines
03.2009 - 08.2009
- Served as a proactive sales associate in a bustling supermarket, engaging customers and promoting a wide range of products.
- Skillfully perform precise cutting of meat and poultry products according to individual customer specifications.
- Provide personalized recommendations on cuts, portions, and cooking methods based on customer preferences.
- Maintain a clean and sanitized cutting area, ensuring hygiene and safety standards are consistently met.
- Maintain a well-organized and fully stocked meat and poultry section, ensuring product freshness and quality.
- Responsible for accurately weighing, packaging, and labeling various cuts of meat and poultry as per customer requests.
- Execute proper storage and rotation of products to minimize waste and ensure compliance with health and safety standards.
- Uphold exceptional cleanliness and hygiene standards in the meat and poultry section, including equipment and workspaces.
Store Clerk
Innovatronics Incorporated
The Philippines
03.2008 - 02.2009
- Served as a store clerk in an electronics retail environment, assisting customers with their technology-related needs.
- Provided product information, specifications, and comparisons to guide customers in making informed purchasing decisions.
- Assisted in restocking and organizing electronics merchandise, ensuring products were displayed attractively and in accordance with company guidelines.
Sales Associate
Rustans Supercenter Inc.
The Philippines
06.2007 - 11.2007
- Served as a proactive sales associate in a bustling supermarket, engaging customers and promoting a wide range of products.
- Skillfully perform precise cutting of meat and poultry products according to individual customer specifications.
- Provide personalized recommendations on cuts, portions, and cooking methods based on customer preferences.
- Maintain a clean and sanitized cutting area, ensuring hygiene and safety standards are consistently met.
- Maintain a well-organized and fully stocked meat and poultry section, ensuring product freshness and quality.
- Responsible for accurately weighing, packaging, and labeling various cuts of meat and poultry as per customer requests.
- Execute proper storage and rotation of products to minimize waste and ensure compliance with health and safety standards.
- Uphold exceptional cleanliness and hygiene standards in the meat and poultry section, including equipment and workspaces.
Small Ingredient Weigher
Universal Robina Corp.
The Philippines
12.2006 - 04.2007
- Accurately measured and weighed small ingredients, following established recipes and production guidelines to ensure precise formulation of food products.
- Operated weighing equipment and machinery, calibrating and adjusting settings as needed to achieve consistent and accurate measurements.
- Collaborated with the production team to prioritize ingredient weighing tasks and maintain a steady supply of accurately weighed components.
- Assisted in preparing and organizing ingredients for production runs, ensuring timely availability and minimizing production downtime.
- Conducted routine quality checks on weighed ingredients, identifying and addressing any discrepancies or variations to maintain product quality standards.
Line Inspector
Asiawide Refreshment Corporation
The Philippines
12.2005 - 05.2006
- Conducted thorough inspections of the production line for bottled refreshments, ensuring adherence to quality standards and regulatory requirements.
- Examined bottled products at various stages of the production process, from filling to labeling, to verify their conformity to specifications.
- Inspected packaging materials, such as caps, labels, and seals, to confirm their accuracy and proper placement on each bottle.
- Monitored and tested product samples using established quality control procedures, identifying and documenting any defects or deviations from standards.
Education
Vocational Graduate - Computer Programming
Masbate Colleges
Skills
- Good Communication
- Leadership
- Customer Service
- Computer Literate
- Inventory Management
LANGUAGE SKILLS
English
Filipino
Arabic (Conversational)
Timeline
Sales Associate
Ali Abdulwahab Mutawa (Furniture)
07.2017 - Current
Sales Assistant
Armada Riva Fashion Company
06.2015 - 12.2016
Cashier | Sales Assistant
The Sultan Center and General Merchandising
03.2012 - 06.2015
Sales Associate
Puregold Jr. Supermarket Inc.
06.2010 - 02.2012
Cashier
Watson Philippines Family and Health Corp.
10.2009 - 03.2010
Sales Associate
Rustans Supercenter Inc.
03.2009 - 08.2009
Store Clerk
Innovatronics Incorporated
03.2008 - 02.2009
Sales Associate
Rustans Supercenter Inc.
06.2007 - 11.2007
Small Ingredient Weigher
Universal Robina Corp.
12.2006 - 04.2007
Line Inspector
Asiawide Refreshment Corporation
12.2005 - 05.2006
Vocational Graduate - Computer Programming
Masbate Colleges
OTHER INFORMATION
- Date of Birth: December 8, 1983
- Civil Status: Married
- Nationality: Filipino