Latifah Alqenaei
kaifan,kuwait
Summary
Motivated banker, highly proficient in data entry with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Bank teller
KFH
Qurtubah, Al Asimah
07.2014 - 07.2022
- Improved customer satisfaction by promptly processing transactions and answering inquiries.
- Managed high-volume cash handling for efficient banking operations.
- Boosted client trust with accurate account record maintenance.
- Ensured security measures, minimising risk of fraudulent activity.
- Implemented new bank policies to enhance operational efficiency.
- Assisted clients to achieve financial objectives.
- Resolved queries with detailed product knowledge.
- Facilitated training sessions for newly hired tellers.
- Identified potential sales leads whilst delivering excellent service.
- Built and strengthened customer relationships through positive communication and rapport building.
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
Meeter and greeter
KFH
Qurtubah, Al Asimah
07.2014 - 07.2022
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Assisted visitors with completing and submitting bank paperwork.
- Utilised excellent communication skills to answer visitor enquiries effectively.
- Showed flexibility in role during peak times to ensure optimal operations.
- Resolved customer issues calmly and professionally to maintain satisfaction.
- Resolved issues swiftly, resulted in improved guest satisfaction.
Data entry clerk
public authority for applied education
shuwaikh, kuwait
02.2023 - Current
- Maintained accurate data entry by diligently inputting information from various sources.
- Improved operational efficiency with meticulous data organisation and categorisation.
- Completed routine data verification for error reduction and accuracy improvement.
- Optimised database management to streamline business operations.
- Executed daily clerical tasks such as photocopying, scanning, faxing documents for smooth business operations.
- Generated detailed reports via precise collation of key business metrics.
- Enhanced overall productivity by training new staff members in proper use of relevant software applications and systems.
- Verified data accuracy and validity through regular audits.
Education
Diploma of Higher Education - 0
Box Hill College Kuwait
Kuwait City, Al Asimah 01.2008 - 01.2014
Skills
- Salesforce
- Dedicated team player
- Word processing
- Data entry
- Performance improvement
- Schedule management
- Business administration
- Data migration
Languages
Arabic
Proficient (C2)
English
Upper intermediate
Timeline
Data entry clerk
public authority for applied education
02.2023 - Current
Bank teller
KFH
07.2014 - 07.2022
Meeter and greeter
KFH
07.2014 - 07.2022
Diploma of Higher Education - 0
Box Hill College Kuwait
01.2008 - 01.2014
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