Leahlyn Mariano Magno
Sabah Al Salem Block 1 Street 118
Summary
Proven in high-pressure environments, adeptly balanced multiple service tasks at Le Relais Del L'entrecote and Jollibee, enhancing customer satisfaction and teamwork. Skilled in cash handling and customer service, consistently maintained positive dining experiences and supported sales targets through effective upselling. Demonstrated strong multitasking abilities and a commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress (Le Relais Del L'entrecote,)
(French Restaurant) Nejoud Restaurant Management
11.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Service Crew Member
Freemont Foods Corporation. ( Jollibee)
09.2018 - 07.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Worked front counter, drive-thru and other areas.
Education
I Completed The 1 Year And 4 Months. - Business Administration
Universidad De Zamboanga
Zamboanga City,Phillipines06-2019
2 Years Vocational Graduate - Computer Secretarial
Universal College of Southeast Asia
Zamboanaga City,Phillippines06-2017
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Cash Handling
- Order Taking
- Handling Complaints
- Table Setting
- Table Bussing
- Beverage Preparation
- Food Production
- Order delivery
- Multitasking
- Dining customer service
- Point of Sale (POS) system operations
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Playing Volleyball and Badminton Hobbies
I really enjoy and have learned that having fun and friendly sports can also give you a deep sense of well-being.
Languages
English, Tagalog
Native language
Spanish
Beginner
A1
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
Awards
> Employee of the month " Le Relais De L'Entrecote" March 2022 ( Kuwait City)
> Employee of the month " Le Relais De L'Entrecote"September 2023 ( Kuwait city)
> Employee of the month " Le Relais De L'Entrecote" January 2024(Kuwait city)
> Top Performer of the Month " Le Relais De L'Entrecote"( Murouj Branch,Kuwait City)
Timeline
Waitress (Le Relais Del L'entrecote,)
(French Restaurant) Nejoud Restaurant Management
11.2021 - Current
Service Crew Member
Freemont Foods Corporation. ( Jollibee)
09.2018 - 07.2021
- ServSafe Food Handler's Certification
- First Aid Certification
I Completed The 1 Year And 4 Months. - Business Administration
Universidad De Zamboanga
2 Years Vocational Graduate - Computer Secretarial
Universal College of Southeast Asia
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