Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Letty B. Parojinog

Letty B. Parojinog

Kuwait City

Summary

I want to be part of the success in an environment of growth and excellence and I am seeking a competitive and challenging environment where I can serve your organization and establish and enjoyable career for myself.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Crew Trainer

CREW, McDonald's Al Abraj Kuwait
02.2023 - Current
  • Teach, guide, coach and encourage team members with consistent giving of feedback to improve their productivity and dependability
  • Provided coaching and mentoring to employees.
  • Trained and mentored 1 to 4 new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Developed and executed performance management programs to increase employee engagement and productivity.

SERVICE CREW

McDonald's Al Abraj Kuwait
12.2021 - 02.2023
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Taking orders, presenting the menu and answering questions about the menus
  • Worked front counter, drive-thru and other areas.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
  • Kept customers and crew areas organized.
  • Operated cash registers and POS systems, handling over $165 in cash daily.
  • Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
  • Delegated tasks to employees, taking skill, availability and project needs into consideration.
  • Achieving the Crew of the Year in my 1 year in working


Custodian Supervisor

GABC Inc.
07.2017 - 11.2021
  • At the same time, Accountable for the store’s operational efficiency in the absence of the Store Manager.
  • Promoted efficient inventory practices among team members.
  • Assigned job duties and monitored performance against objectives.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Sales Clerck

SM MART Inc
10.2016 - 12.2016
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept front check out area clean and organized for efficient service.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Assisted over 50 customers daily with buying experience to increase customer satisfaction ratings 26%.
  • Reduced losses due to shrink and damaged goods 12% with continuous shelf checks and store surveillance.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Collaborated with cross-functional teams to identify and address customer needs.

Supervisor

DCMS, Gas Station
09.2015 - 05.2016
  • Responsible for the Gas station day to day operations and record keeping and daily reports
  • Also responsible for keeping employee's supervision, Forecourt monitoring handling deliveries, monitoring fuel inventory.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

OZAMIZ CITY NATIONAL HIGH SCHOOL
OZAMIZ CITY
2012

Skills

  • Video Conferencing
  • Orientation Procedures
  • Guest Satisfaction
  • Cash Handling
  • Station Preparation
  • Food Assembly
  • Customer Service
  • Cash Register Operations
  • Food Safety

Accomplishments

  • Achieved Crew of the Year by completing task with accuracy and efficiency.
  • Achieved Crew of the month through effectively helping with the team.

Certification

  • Successful Coaching in the Moment , - 00:16:50.90 Date: 20/07/2023
  • Legal Risks in Development: Core Development Standards and Guidelines - 20/07/2023 00:37:45.13
  • Food Safety for Shifts - 19/05/2023 00:05:33.71
  • How People Learn - 20/07/2023 00:10:54.70
  • Connect With Your Trainee - 20/07/2023 00:18:28.33
  • How to Communicate Effectively - 20/07/2023 00:15:28.17
  • Effective Feedback - 20/07/2023 00:09:32.86

Languages

BISAYA
Native language
English
Upper intermediate
B2

Timeline

Crew Trainer

CREW, McDonald's Al Abraj Kuwait
02.2023 - Current

SERVICE CREW

McDonald's Al Abraj Kuwait
12.2021 - 02.2023

Custodian Supervisor

GABC Inc.
07.2017 - 11.2021

Sales Clerck

SM MART Inc
10.2016 - 12.2016

Supervisor

DCMS, Gas Station
09.2015 - 05.2016

High School Diploma -

OZAMIZ CITY NATIONAL HIGH SCHOOL

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Letty B. Parojinog