Lijo Joseph Christy
Systems Administrator
Kuwait
Summary
A highly skilled IT professional with expertise in IT procurement and administration, Storage Area Network (SAN), Cisco Unified Communications Manager (CUCM), VMware Server, and Windows Server. Seeking a challenging position where technical skills and knowledge to contribute to the success of the organization.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
System Administrator
Kapico Group Holding
Shuwaikh
02.2018 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Configured and maintained Cisco Unified Communications Manager (CUCM) for telephony and unified communications.
- Installed and managed VMware Server and Windows Services, ensuring smooth virtualization and server operations.
- Implemented and maintained information security management practices, including Trend Micro Anti-Virus and Acronis backup solutions.
- Managed VMware vSphere and Microsoft Hyper-V Server for virtualization and server consolidation.
- Administered Citrix XenApp for application virtualization and remote desktop access.
- Managed user accounts and permissions in Active Directory, proper access control.
- Implemented and managed Symantec Backup for data protection and disaster recovery.
- Managed user accounts, passwords, and access privileges to ensure secure access to applications and data
- Implemented virtualization strategy that allowed multiple applications and operating systems to run on single server, resulting in improved hardware utilization and cost savings
- Responsible for IT procurement activities, including sourcing, negotiating contracts, and managing vendor relationships.
- Ensured timely delivery of hardware, software, and networking equipment, meeting organization's technology needs.
- Managed IT procurement budget and provided regular reports to management.
Technical Support Engineer
White Systems
Dajeej
01.2016 - 02.2018
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Maintained and updated customer records, ensuring accurate and up-to-date information in system
- Developed and implemented best practices for customer support that ensured customer issues were addressed in timely manner
- Researched and identified potential solutions for complex customer issues and worked with development teams to fix software bugs
- Performed system maintenance, ensuring system reliability and security
- Implementation and service of Corian Kiosk which is integrated to client application.
- Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Systems Coordinator
Almulla International Exchange
Kuwait City
01.2013 - 02.2015
- Oversaw continuous development of tools and workflows to manage critical business processes.
- Implemented security structures to prevent unauthorized access and maintain system security.
- Designed, planned and implemented new systems and enhancements to existing systems to improve productivity.
- Created support documentation that empowered and enabled user community to extend skills,
- Leverage system features and find resolutions to questions without intervention from support team.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Responsible for maintaining Backup network, hardware, software, files on regular basis accordingly as per company policies.
Education
Bachelor in Engineering Information Technology - Information Technology
VMKV Engineering College
Salem, India 09.2008 - 06.2012
Skills
Virtualization
undefinedCertification
CCNA - Cisco Certified Network Associate
Timeline
CCNA - Cisco Certified Network Associate
11-2020
System Administrator
Kapico Group Holding
02.2018 - Current
Technical Support Engineer
White Systems
01.2016 - 02.2018
Systems Coordinator
Almulla International Exchange
01.2013 - 02.2015
Bachelor in Engineering Information Technology - Information Technology
VMKV Engineering College
09.2008 - 06.2012
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