Loay Alaa Shaaban Hassan
Salmiya,KU
Summary
Results-driven Customer Relationship Manager with +20 years of experience in building and maintaining strong client relationships. Skilled in identifying customer needs, implementing effective strategies, and delivering exceptional customer service. Proven track record of increasing customer satisfaction scores by 20% and driving revenue growth by 15% through successful account management., professional, and dynamic aviation institution. I aim to utilize my acquired skills and experience to become a valued and productive member of the team, contributing effectively to organizational goals and growth.
My proficiency reflects my Master's degree in Business Administration (MBA) with a focus on Customer Relationship Management (CRM) in the Airline Industry, complementing my extensive experience in various roles across customer relations, marketing, and management. I am excited to bring this blend of education and experience to a challenging role within the aviation sector.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Relation Officer
Jazeera Airways
Kuwait
04.2012 - Current
- Responsibilities include handling sales and customer service, resolving issues, providing support, and ensuring customer satisfaction.
- Handling Legal & Government Affairs
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
- Assisted customers with product selection, order placement, payment processing, shipping information, and returns and exchanges.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Marketing & Information System Assistant Manager
IS Intelligent Services Company
Kuwait
02.2012 - 04.2011
- Responsible for security system maintenance, marketing, sales, and advertising.
Director of Marketing
Egyptian European Company
Egypt
02.2011 - 01.2009
- Specialized in ports, airports, and air/naval activities, managing contracts and airport services.
Director of Marketing
Club Lagoon
Egypt
12.2008 - 01.2007
- Managed customer contracts and explained club services.
Team Leader
Club Acacia
Egypt
12.2006 - 06.2006
- Managed customer contracts and club services.
Education
Master of Business Administration (MBA) - Customer Relationship Management (CRM) in the Airline Industry
American International Theism University (AITU-CA)
California USA05-2024
Skills
- Logical thinking
- Problem-solving
- Desire to learn
- Work effectively in groups
- Work under pressure
- Sense of responsibility
- Leadership skills
- Maintain focus
- Multitask
- Sound financial decisions
- Effective teamwork
- Communication abilities
- Sales proficiency
- Training and mentoring
- Proficient in [Software]
- Quality Control
- Adaptability and Flexibility
- Sales Transactions
- Relationship Building
- Calm and Professional Under Pressure
- Business development understanding
- Microsoft Exchange
- Quality Assurance Controls
- High-energy attitude
- Professional Demeanor
- Contract Development
- Customer service excellence
- Excellent Communication
- Receiving support
- Customer Relationship Management (CRM)
- Understanding Customer Needs
- MS Office
Additional Information
This updated CV reflects my Master's degree in Business Administration (MBA) with a focus on Customer Relationship Management (CRM) in the Airline Industry, complementing my extensive experience in various roles across customer relations, marketing, and management. I am excited to bring this blend of education and experience to a challenging role within the aviation sector.
Country Of Residence
Kuwait (Establishment of Rule 18 Valid)
Personal Information
- Date of Birth: 09/10/84
- Gender: Male
- Nationality: Egyptian
- Driving License: Kuwaiti Driving License Valid
- Marital Status: Married
Languages
- Arabic, Mother Tongue
- English, Good command of writing and speaking
Languages
Arabic
First Language
English
Proficient (C2)
C2
Websites
Certification
- MBA Management (CRM)
- BBA Sales & Marketing
References
References available upon request.
Timeline
Customer Relation Officer
Jazeera Airways
04.2012 - Current
Marketing & Information System Assistant Manager
IS Intelligent Services Company
02.2012 - 04.2011
Director of Marketing
Egyptian European Company
02.2011 - 01.2009
Director of Marketing
Club Lagoon
12.2008 - 01.2007
Team Leader
Club Acacia
12.2006 - 06.2006
Master of Business Administration (MBA) - Customer Relationship Management (CRM) in the Airline Industry
American International Theism University (AITU-CA)
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