Hi, I’m
Lourdes Machete
Professional
Cagayan De Oro City
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
14
years of professional experience
4
years of post-secondary education
Work History
Naseej For Technology Kuwait
Administrative Assistant
06.2023 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Al Sanea Chemical Products Kuwait
Purchaser
01.2021 - 06.2023
Job overview
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders in ERP System to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
- Negotiated with suppliers, vendors and other representatives.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Checked items received against items ordered by verifying receipts.
- Researched suppliers based on availability, quality, selection and price.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
Al Sanea Chemical Products Kuwait
Purchasing /Executive, Logistics Dispatch
06.2019 - 01.2021
Job overview
- Built and maintained relationships with manufacturer representatives to negotiate pricing, terms, freight and return allowances.
- Identified and implemented options to reduce overall product cost such as consolidation, volume discounts and use of low cost transportation alternatives.
- Saved company cost in excess inventory costs by detecting flaws in ordering system.
- Negotiated with chemical material suppliers to finalize deals and facilitate shipment of materials.
- Worked closely with customers to effectively resolve issues and complaints.
- Used ERP Software to authorize and monitor purchase orders and consumables.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
Al Sanea Chemical Products Kuwait
Sales Executive
06.2019 - 01.2021
Job overview
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed and implemented account management plans to establish customer satisfaction.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Al Sanea Chemical ProductKuwait
Sales Coordinator
11.2016 - 06.2019
Job overview
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Compiled client profiles and entered information into operating system.
Crowne Plaza Hotel Kuwait
Hostess
01.2013 - 10.2016
Job overview
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Marel Realty Cagayan De Oro City
Accounting Assistant
09.2011 - 10.2012
Job overview
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
- Assisted management with annual expense plans to strategically track income or revenue.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Cabanlas & Rana Law Office Cagayan De Oro City
Law Office Assistant
01.2010 - 04.2011
Job overview
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Created and printed legal documents for attorneys to review.
Education
Cagayan De Oro College - Phenma Philippines
Bachelor of Science from Commerce
03.2002 - 04.2006
Skills
Administration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Administrative Assistant
Naseej For Technology
06.2023 - Current
Purchaser
Al Sanea Chemical Products
01.2021 - 06.2023
Purchasing /Executive, Logistics Dispatch
Al Sanea Chemical Products
06.2019 - 01.2021
Sales Executive
Al Sanea Chemical Products
06.2019 - 01.2021
Sales Coordinator
Al Sanea Chemical Product
11.2016 - 06.2019
Hostess
Crowne Plaza Hotel
01.2013 - 10.2016
Accounting Assistant
Marel Realty
09.2011 - 10.2012
Law Office Assistant
Cabanlas & Rana Law Office
01.2010 - 04.2011
Cagayan De Oro College - Phenma
Bachelor of Science from Commerce
03.2002 - 04.2006
Similar Profiles
Ahmed Adel MohamedAhmed Adel Mohamed
Senior Product Manager-Library Solutions at Naseej For TechnologySenior Product Manager-Library Solutions at Naseej For Technology
Muawiyah Al-RustomMuawiyah Al-Rustom
Sales support coordinator at Naseej for Technology CompanySales support coordinator at Naseej for Technology Company
SUHAYLA ABDULKARIMSUHAYLA ABDULKARIM
BARISTA at Naseej CafeBARISTA at Naseej Cafe