Lourdesa P. Manggo
Mahaboula,Kuwait
Summary
Dynamic and adaptable professional with a strong foundation in operating systems, office suites, and presentation software. Demonstrates exceptional communication and leadership skills, excelling in both team settings and independent tasks. Adept at stock management, account management, and customer service, with a proven track record in conflict resolution and customer retention. Committed to continuous learning and embracing new technology trends to achieve results-oriented goals.
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Successful at cleaning and arranging checkout lanes to maintain professional, visual appeal. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Proficient in handling money and possessing a strong understanding of retail operations. Focused on keeping work areas clean, neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature.
Friendly Cashier offering more than [Number] years of retail experience. Organised and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
Committed and hardworking Cashier with [Number] years of experience processing transactions and assisting customers. Dedicated to answering customer questions and resolving issues. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.
Overview
23
23
years of professional experience
Work history
Cashier / Stock Holder / Sales Clerk
Candyboo Company
Mahaboula, Kuwait
02.2025 - Current
- Managed queue effectively during peak hours for seamless checkout process.
- Balanced till at end of day, maintaining accurate records.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Communicated product information to customers, driving informed purchases.
- Trained new cashiers on store policies and procedures to maintain standards.
- Used Point of Sale system efficiently, speeding up transactions.
- Greeted each customer warmly, creating a friendly shopping environment.
- Coordinated with team members for smooth shift transitions.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Assisted customers with enquiries to enhance their shopping experience.
- Packaged customer items carefully, ensuing merchandise safety.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Processed payments swiftly for improved customer experience.
- Collaborated closely with store management for daily operations success.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Resolved customer complaints professionally leading to higher retention rates.
- Handled high volumes of transactions during holiday seasons efficiently.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
- Resolved customer complaints and answered queries about store products.
- Helped customers to pack away shopping for improved customer experience.
- Reduced customer wait times through optimised checkout processes.
- Educated customers on promotions, offers and special events to enhance product sales.
- Displayed and restocked merchandise by following brand guidelines.
- Assisted customers to locate obscure items on shop floor.
- Advised alternative products to meet specific preferences or budgetary needs.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Counted change correctly and issued customer receipts.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Helped customers make product and service selections among range of options.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Trained and mentored new cashiers and clerks in correct processes.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Redeemed stamps and vouchers against transactions.
- Managed cash register efficiently during peak hours, reducing wait times for customers.
Receptionist / HR Admin
Ranger Logistics Company
01.2020 - 10.2024
- Arranging Couriers.
- Answering and Forwarding Calls
- Keeping the Reception area tidy
- Meeting and Greeting Clients.
- Screening phone calls
- Manage the HR information system and ensure the accuracy of all data.
- Assist with new Employee onboarding including benefits selection and work assessment.
- Preparing employment contracts.
- Managing Employee lifecycle processes from hire to retire.
- Maintaining and keeping the file in all order.
Caregiver
Freelancer
Kuwait City
11.2018 - 01.2020
- Assist clients with personal care, including dressing, mobility, administering medication, personal hygiene, eating and transporting to doctor’s appointments
- Monitor patient medications and update health charts
- Maintain open communication between families and healthcare professionals regarding the client’s medical and emotional condition
- Document and report any changes in client’s health status
- Ensure the highest client safety and well-being
Household Worker
Kuwait City
06.2014 - 06.2018
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas to meet health standards.
- Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Care for children and/or elderly persons by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs.
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Run errands such as taking laundry to the cleaners and buying groceries.
- Sweep, scrub, wax, and polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.
- Dust and polish furniture and equipment.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Polish silver accessories and metalwork such as fixtures and fittings.
- Remove debris from driveways, garages, and swimming pool areas.
- Replenish drinking glasses, linens, writing supplies, and bathroom items.
- Sort clothing and other articles, load washing machines, and iron and fold dried items.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Move and arrange furniture, and turn mattresses, etc.
Daycare Assistant
06.2011 - 03.2013
- Assist lead teachers in developing daycare curriculums for groups of students
- Assist in designing and imparting lessons catering to each student’s abilities
- Help children in feeding, bathing and changing diapers
- Plan long and short-term activities to engage children throughout the day
- Encourage children to take part in class and recreational activities
- Observe and monitor children to ensure that they are comfortable and intervene following signs of distress
- Ascertain that the classroom environment is by program goals and philosophies
- Perform research activities to develop educational materials to aid classroom instruction
- Assist older children in partaking in their meals and using the facilities
- Ascertain the physical and emotional comfort of wards by providing them with a safe environment
- Organize entertainment classes such as fine arts, music and dance lessons and encourage students to participate
- Coordinate with the daycare centre office to procure classroom supplies and educational equipment
- Handle cleaning and maintenance activities of the classroom and ensure that any hazardous materials are discarded before children arrive.
Sales Associate Cum Cashier
Dilao Shopping Center | Butcher’s Best | Gaisano City
12.2002 - 07.2007
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Achieving established goals.
- Directing customers to merchandise within the store.
- Increasing in-store sales.
- Superior product knowledge.
- Maintaining an orderly appearance throughout the sales floor.
- Introducing promotions and opportunities to customers.
- Cross-selling products to increase purchase amounts.
Education
Bachelor of Science - Information Technology
Asian College of Science and Technology (ACSAT)
01.2020 - 10.2024
Bachelors Degree of Health and Social Care - Health and Social Care
International Institute of Computer Science & Administration
Kuwait , Mahboula 06.2024 -
Skills
- Operating systems (Windows)
- Office suites (Microsoft Office)
- Presentation software (PowerPoint)
- Spreadsheets (Excel, Google Spreadsheets)
- Work well both alone and in a team setting
- Good presentation and communication skills
- Advanced User of Microsoft Office Suite and Libre Office
- Computer Savvy
- Adventurous in dealing with New Trends in Technology
- Communicative
- Flexible and Adaptable
- Quick Learner
- Stress Tolerant
- Creative
- Positive Attitude
- Good Leadership
- Responsible
- Attentive & Good Listener
- Goal oriented: results achiever
- Self-Motivated & Motivates People
- Strong Work Ethics
- Honesty and Punctual
- Keen to details
- Good Interpersonal Skills
- People-oriented: Customer service skills
- Microsoft Excel
- Stock management
- Account management
- Conflict Resolution
- Point of sale system operation
- Customer retention tactics
- Payment accepting
- Store merchandise stocking
- Self checkout assistance
- Restocking inventory
Languages
English
Tagalog
Cebuano
Personal Information
- Date of birth: 12/09/85
- Gender: Female
- Nationality: Filipino
- Marital status: Separated
- Religion: Roman Catholic
Custom
- Conducting Research Projects in Information Technology
- On-the-Job Training Seminar and Orientation
Timeline
Cashier / Stock Holder / Sales Clerk
Candyboo Company
02.2025 - Current
Bachelors Degree of Health and Social Care - Health and Social Care
International Institute of Computer Science & Administration
06.2024 -
Receptionist / HR Admin
Ranger Logistics Company
01.2020 - 10.2024
Bachelor of Science - Information Technology
Asian College of Science and Technology (ACSAT)
01.2020 - 10.2024
Caregiver
Freelancer
11.2018 - 01.2020
Household Worker
06.2014 - 06.2018
Daycare Assistant
06.2011 - 03.2013
Sales Associate Cum Cashier
Dilao Shopping Center | Butcher’s Best | Gaisano City
12.2002 - 07.2007
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