LUISA VICTORIA
Kuwait
Summary
Highly organized Office Administrator with 8 years of experience managing administrative tasks, scheduling appointments, and coordinating meetings. Skilled in managing multiple projects simultaneously, ensuring timely completion of tasks, and maintaining accurate records.
Overview
26
26
years of professional experience
Work History
Senior Sales Consultant
Befit Kuwait General Trading Company (a subsidiary of Al Khayyat Investments/Dubai)
03.2013 - Current
- Maintain brand standards and merchandising criteria while maintaining the greatest degree of shop hygiene to meet operational needs (Life Fitness/Hammer Strength, Concept2, Rogue, Assault Fitness)
- To meet the sales goal and make sure that all operational concerns in the shop are managed, such as administrative tasks, physical inventory, upholding housekeeping policies, and security precautions, in order to meet long-term company goals
- Ensure that the store's earnings and sales meet the management's set goal
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- To guarantee compliance, stay informed about current promotions and offers, exchange and payment rules, and security procedures
- Provides operational responsibilities, customer service training, and sales associate coaching to guarantee sales targets are met
- Updating the Retail, Commercial, and Service Department's money collecting to keep accurate records
- Follow up shipments from Logistics for all client orders and stocks
- In charge of placing retail stock orders
- Responsible for overseeing operations in Kuwait, including client maintenance visit schedules
- Sending service clients a statement of account for outstanding invoices and follow-ups
- Created and nurtured relationships with clients, converting potential leads into satisfied customers by promptly responding to messages and providing honest answers to inquiries
- Verifying all replacement parts required for requests for quotes.
Sales Assistant
Sultan Center
03.2011 - 01.2012
- Attend and assist customers in the selection and choice of merchandise (apparel, shoes & accessories)
- To ensure the store has all the products and sizes are available
- Merchandising all the items according to their perspective models
- Maximizes sales opportunities in the process of closing a sale during customer encounters
- Ensures to push suggestive selling techniques
- Deals with customer's queries and routine product questions utilizing store and product knowledge
- Perform general office duties such as ordering supplies, maintaining records management system and performing basic file.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Cashier/Sales Assistant
Al-Khaldiya Sports
09.2007 - 02.2011
- Attend and assist customers in selection and choice of merchandise (apparel, shoes & accessories)
- Merchandising all items according to their perspective models
- Maximizes sales opportunities in the process of closing a sale during customer encounters
- Deals with customer's queries and routine product questions utilizing store and product knowledge
- To achieve the sales target and ensure the management of all store operational issues including administrative duties, physical inventories, maintaining store housekeeping rules and security measures to achieve long-term business objectives
- Receiving payment from customers by cash or cards (K-net & Credit Cards)
- Supervise and train newly hired cashiers and sales staff regarding the basic necessity of our job and expectations of such to new employees
- Perform general office duties such as ordering supplies, maintaining records management system and performing basic file.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
YUSUF ALGHANIM IND
04.2006 - 09.2007
- Performs cashiering functions in accordance with company's rules and regulations
- Conducts daily monitoring of all materials needed in the cash counter
- Promote the company's upcoming sale events and help advertise special promotions
- Ensures proper remittance and prepare necessary documents for submission
- In absence of the Head Cashier I'm the one who collect all the money from Furniture, Linens & Textiles cashiers; remitting money to the collector every morning; doing sales return; & distributing all cashiers schedule
- Perform general office duties such as ordering supplies, maintaining records management system and performing basic file.
Assistant Barista
COSTA COFFEE
10.2004 - 04.2006
- Ensures satisfaction of customer in every transaction and give full customer service
- Assisting customers Cashiering Preparing paper works such (Daily/Monthly Sales Report / Daily Order Sheet / Inventory Report) Making quality coffee
- Assisted in maintaining a clean and organized workspace for excellent cafe presentation and efficient workflow.
- Contributed to inventory management by restocking supplies, reducing waste, and tracking expired products.
- Provided exceptional customer service by addressing concerns, answering questions, and engaging in friendly conversation with patrons.
- Handled cash transactions accurately and efficiently, ensuring proper change and receipts were given for each purchase.
- Enhanced customer satisfaction by providing efficient and friendly service while preparing beverages.
- Collaborated with fellow team members to ensure timely completion of tasks during peak hours, resulting in reduced wait times for customers.
Cashier/Waitress
CHATEAU 1771 RESTAURANT/SIDE BAR CAFÉ
03.2003 - 10.2004
- Performs cashiering functions in accordance with company's rules and regulations
- Ensures satisfaction of customer in every transaction and give full customer service
- Taking & serving orders/assisting customers
- Computing weekly tips, monthly credit tips & quarterly commissions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
EDSA SHANGRI-LA HOTEL
06.2002 - 11.2002
- Performs cashiering functions in accordance with company's rules and regulations
- Ensures satisfaction of customer in every transaction and give full customer service
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Posting all room charge to Front Desk area.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
MANDARIN ORIENTAL HOTEL
06.2001 - 11.2001
- Performs cashiering functions in accordance with company's rules and regulations
- Ensures satisfaction of customer in every transaction and give full customer service
- Computing and preparing bill payment in Banquet functions
- Posting room charges in Front Desk area.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Service Crew Member
Wendy's
05.1999 - 12.1999
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets by upselling food items when applicable.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
Education
Bachelor of Science in Hotel & Restaurant Management -
University of Perpetual Help
Laguna, Philippines04-2000
Skills
- TIME MANAGEMENT
- ATTENTION TO DETAIL
- CUSTOMER SERVICE
- DATA ENTRY
- SCHEDULING
- PROBLEM-SOLVING
- TECHNOLOGY
- PROCESSING PAYMENTS
- CASH HANDLING
- MULTITASKING
- TEAMWORK AND COLLABORATION
- PRODUCT AND SERVICE KNOWLEDGE
- SALES CONSULTATION
- INTERPERSONAL AND WRITTEN COMMUNICATION
Training
Night Safari Restaurant (International Practicum)
Singapore
June – December 1999
Grand Boulevard Hotel (400 hrs)
Malate, Philippines
Timeline
Senior Sales Consultant
Befit Kuwait General Trading Company (a subsidiary of Al Khayyat Investments/Dubai)
03.2013 - Current
Sales Assistant
Sultan Center
03.2011 - 01.2012
Cashier/Sales Assistant
Al-Khaldiya Sports
09.2007 - 02.2011
Cashier
YUSUF ALGHANIM IND
04.2006 - 09.2007
Assistant Barista
COSTA COFFEE
10.2004 - 04.2006
Cashier/Waitress
CHATEAU 1771 RESTAURANT/SIDE BAR CAFÉ
03.2003 - 10.2004
Cashier
EDSA SHANGRI-LA HOTEL
06.2002 - 11.2002
Cashier
MANDARIN ORIENTAL HOTEL
06.2001 - 11.2001
Service Crew Member
Wendy's
05.1999 - 12.1999
Bachelor of Science in Hotel & Restaurant Management -
University of Perpetual Help
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