Madusanga Perera
Kuwait City
Summary
Dynamic leader with proven expertise in store operations and team management, honed at Starbuck and other leading cafes. Excelled in enhancing customer experience and inventory control, boosting retail productivity through effective training and mentorship. Skilled in database management and attention to detail, consistently achieving high levels of customer satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Store in Charge(Heads Barista)
Tariq al ghanim
Farwaniya
2024.08 - Current
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Trained new employees on store policies, procedures and customer service standards.
- Ensured compliance with all safety regulations throughout the store premises.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained inventory by checking merchandise to determine levels.
Store in Charge
Gold cafe
Mahabola
2024.04 - 2024.07
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Shift Supervisor
Starbuck
Salwa
2022.08 - 2024.03
- Taught staff upselling techniques to meet revenue targets.
- Handled emergency situations with composure and in accordance with company guidelines.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Barista Trainer
Starbuck
Salwa
2020.10 - 2022.06
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Evaluated employee progress throughout the course of their training program.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Barista
Starbuck
Salwa
2019.06 - 2020.10
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed cash register and processed transactions with accuracy and integrity.
Education
High School Diploma -
St Marys Collage
Negambo2012-12
Skills
- Database management
- Attention to detail
- Store operations
- Display setup
- POS systems
- Cash auditing
- Customer experience
- Team management
- Work Planning and Prioritization
- Customer service
- Inventory control
- Cost control
Languages
sinhala
First Language
English
Intermediate (B1)
B1
Arabic
Beginner
A1
Hindi
Beginner
A1
Accomplishments
- Partner of the Quarter at Starbucks MENA.
- Bravo award for the highest average transactions in the district.
- Coffee master at Starbucks.
References
References available upon request.
Timeline
Store in Charge(Heads Barista)
Tariq al ghanim
2024.08 - Current
Store in Charge
Gold cafe
2024.04 - 2024.07
Shift Supervisor
Starbuck
2022.08 - 2024.03
Barista Trainer
Starbuck
2020.10 - 2022.06
Barista
Starbuck
2019.06 - 2020.10
High School Diploma -
St Marys Collage