Maha Ahmad
Kuwait
Summary
Clinic & Operations Manager with over 10 years of experience in establishing and managing multi-branch medical and aesthetic clinics. Skilled in MOH licensing, compliance, recruitment, and staff training. Strong expertise in clinic system setup and workflow design, including Odoo ERP and custom clinic software. Adept at procurement, vendor negotiations, insurance coordination, and patient relations. Recognized for leadership, problem-solving, and driving operational excellence to improve efficiency, service quality, and business growth
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work history
Operations Manager
Blue Clinic / Mermaid Medicine Centre
Al Mahboula
09.2023 - 09.2025
- Manage overall clinic operations across multiple branches and specialties.
- Supervise multidisciplinary teams (doctors, nurses, admin).
- Oversee procurement, inventory control, and vendor negotiations.
- Ensure MOH licensing, audits, and compliance.
- Lead recruitment, rosters, onboarding, and staff training.
- Drive patient-experience initiatives and handle complaints.
- Coordinate marketing campaigns and public relations.
Operations Manager
MedGold Clinic
Hawally
12.2021 - 08.2023
- Directed day-to-day operations for two branches; set up departments and workflows.
- Recruited and trained doctors, nurses, and administrative staff.
- Managed purchasing of medical devices and consumables; negotiated contracts.
- Handled MOH licensing, documentation, and visiting-doctors schedules.
- Executed marketing/PR and tracked patient-acquisition KPIs.
Operations Manager
Beauty Clinic
Kuwait City
12.2018 - 12.2021
- Oversaw clinic operations and administration; optimized service delivery.
- Supervised scheduling, training, and performance management.
- Managed inventory and supplier relations; controlled costs.
- Supported patient-experience programs and promotions.
Clinic Manager
My Doctor Clinic
Kuwait City
01.2017 - 01.2018
- Managed daily operations and supervised medical and admin staff.
- Oversaw procurement and patient services; improved front-desk efficiency.
- Coordinated local marketing and community outreach.
Team Leader
Hollywood Smile Clinic
Salmiya, Kuwait
07.2016 - 07.2017
- Supervised reception and call-center teams; optimized patient flow.
- Coordinated insurance claims and approvals; ensured timely follow-ups.
Public Relations Officer
Al Manar Clinic
Salmiya, Kuwait
05.2015 - 06.2016
- Front-desk supervision and patient coordination; supported PR campaigns.
Customer Service
Egyptian Arab Land Bank
Aqaba
01.2015 - 07.2015
- Handled customer service and banking transactions.
Loan Officer
Middle East Micro Credit Company (MEMCC)
Amman
05.2011 - 11.2011
- Assisted clients with micro-loans and portfolio follow-up.
Education
Bachelor of Arts - Journalism and Mass Communication
University of Petra
Skills
- Clinic Operations Management
- MOH Licensing & Compliance
- Recruitment & Staff Training
- Insurance Coordination
- Procurement & Vendor Negotiation
- Patient Relations & Customer Service
- Marketing & Public Relations
- Team Leadership & Problem Solving
- Clinic System Setup & Workflow Design (Odoo, ERP & custom clinic software
- Implementation & User Training for Clinic Systems (Odoo modules: Inventory, Purchasing, CRM)
- Knowledge of ERP systems
- Procurement systems knowledge
Languages
Arabic
English
Timeline
Operations Manager
Blue Clinic / Mermaid Medicine Centre
09.2023 - 09.2025
Operations Manager
MedGold Clinic
12.2021 - 08.2023
Operations Manager
Beauty Clinic
12.2018 - 12.2021
Clinic Manager
My Doctor Clinic
01.2017 - 01.2018
Team Leader
Hollywood Smile Clinic
07.2016 - 07.2017
Public Relations Officer
Al Manar Clinic
05.2015 - 06.2016
Customer Service
Egyptian Arab Land Bank
01.2015 - 07.2015
Loan Officer
Middle East Micro Credit Company (MEMCC)
05.2011 - 11.2011
Bachelor of Arts - Journalism and Mass Communication
University of Petra