Mahmoud Abdelnaeim
Hawally
Summary
Sales professional with 12+ years of experience in closing leads, cross-selling, up-selling, and lead qualification. Proven track record of delivering exceptional customer service and effective communication skills. Confident in fulfilling the sales position role. Extensive experience and skills in closing car leads, with established relationships in the Kuwait market in both private and public sectors.
Overview
15
15
years of professional experience
Work History
Finance Officer
Automated Financial Services
07.2024 - Current
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Assisted with recruiting, interviewing, and hiring new department employees.
- Strengthened and operations by proactively managing and optimizing operations.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Enhanced internal control systems and procedures to mitigate risk and support opportunities.
- Reduced process discrepancies through measured implementation of performance reporting and data systems.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Created and managed financial models to evaluate corporate investments and acquisitions.
Retail Sales Supervisor
Automak ( Forthing)
11.2023 - 06.2024
- Greeting Customer
- Explain the Car Model ( Specs Advantages - Price - Offer )
- Cars Knowledge
- Customer Services
- Negotiation
- Sales Retail
- Test Drive Coordinator
- Sales Process
- Sales Operations
- Co-ordinate with country fleet sales teams to collect all required data to respond to customer or prospect's requests for tender
- Co-ordinate with cross-functional teams to ensure appropriate internal approvals are in place and that customer receives all required documentation as part of the tender process
- Produce draft tender documents in co-ordination with bid-desk team members
- Update key PEA tender tracker tools on a regular basis and prepare management reports including conclusions and recommendations
- Support Bid-Desk Manager for preparation and animation of Fleet community meetings community calls agenda and minutes, team meetings etc..
- Act on a list of prioritized prospects developed both autonomously and with marketing support in agreement with the Fleet Sales Leader
- Prepare Prospects presentations, documents, term sheets/proposals, pricing model, Master Lease Agreements
- Negotiate, close and sign agreements in conjunction with cross-functional team
- Abide by all internal selling procedures such as CRM updates and monitoring
- Execute on activities of Integrated Business (Cross-Selling)
Sales Consultant
Hyundai ( North Gulf Automotive )
10.2021 - 08.2023
- Study the characteristics and capabilities of cars and understand all the details of the models
- Comparison of competitive models and car inspection
- Educating customers and building positive relationships with existing and potential customers
- Provide suggestions and respond to customer inquiries
- Recommending sales campaigns and promotions
- Studying customer needs and studying markets
- Understanding customer interests and matching requirements with different models
- Explanation and clarification of guarantees and services for cars
- Completion of sales procedures, completion of sales contracts and delivery of cars
- Reporting to the sales department periodically
- Read professional publications and stay up-to-date
- Work to enhance the agency's reputation and explore available opportunities
- Good understanding of the field of selling cars and knowing the different brands and models
- The ability to examine and analyze the characteristics of cars
- Good communication skills and dealing with different personalities
- The ability to negotiate and possess persuasion skills
- Understanding customer needs and requirements
Sales Consultant( Certified Cars )
Aayan Certified Cars
07.2019 - 04.2020
- Study the characteristics and capabilities of cars and understand all the details of the models
- Comparison of competitive models and car inspection
- Educating customers and building positive relationships with existing and potential customers
- Provide suggestions and respond to customer inquiries
- Recommending sales campaigns and promotions
- Studying customer needs and studying markets
- Understanding customer interests and matching requirements with different models
- Explanation and clarification of guarantees and services for cars
- Completion of sales procedures, completion of sales contracts and delivery of cars
- Reporting to the sales department periodically
- Read professional publications and stay up-to-date
- Work to enhance the agency's reputation and explore available opportunities
- Good understanding of the field of selling cars and knowing the different brands and models
- The ability to examine and analyze the characteristics of cars
- Good communication skills and dealing with different personalities
- The ability to negotiate and possess persuasion skills
- Understanding customer needs and requirements
Senior Direct Sales Supervisor
Ooredoo Kuwait ( Subsidiary Phono)
09.2012 - 05.2019
- Daily follow-up of all emails and requests received from account managers (Ooredoo) related to branches and sales (complaints system issues financial issues)
- Prepare daily sales reports and analyze sales records to assess unit sales status
- Receive requests from QA & Team Leaders and assign them accordingly (system/offers/user issues/agent IDs and name/fixed requests)
- Communicate with the Human Resources Department regarding (sick leave, annual leave, permission.)
- Communicate with the IT department to solve technical problems
- Receive and follow up on requests from different departments internally (financial and legal department)
- Preparing a monthly agent rotation plan based on the branch's needs and performance and annually
- Coordination of schedule and attendance of training courses conducted by Phono & Ooredoo
- Carry out daily visits to the Mobile Shops in order to follow up on the compliance of the branches and the agent with the guidelines and objectives and then prepare a report on these visits
- Monitor achievement of target performance and address low performance to ensure targets are met by sales
- Follow up on stock availability and share the needs of the branches with the Logistics Unit
- Analyze Sales for Claw reports to spot any potential fraud threats
- Follow up on quality assurance performance and monitor their daily visit report
- Receive SQ reports from Ooredoo account manager on a monthly basis and analyze them to identify the main weaknesses and the agent's performance and then take the necessary action
- Preparing a check list for the branch and contacting all concerned parties to maintain the readiness of the branches
- Directing the sales and quality team regarding company plan and work procedures
- Preparing evaluation reports for the field agents' team for monthly and annual evaluation
- Ensure that daily reports related to cash collection, sales and contract delivery are done on a daily basis
- Track the sales performance of branches and agents on a daily basis to ensure that set targets are being achieved
- Acknowledgment and resolution of customer complaints in the Mobile shops or received from the headquarters
- Check stock availability (both hardware and accessories) and place orders accordingly
Sales Consultant (Hyundai KSA)
Mohamed Yousef Naghi
01.2010 - 03.2012
- Study the characteristics and capabilities of cars and understand all the details of the models
- Comparison of competitive models and car inspection
- Educating customers and building positive relationships with existing and potential customers
- Provide suggestions and respond to customer inquiries
- Recommending sales campaigns and promotions
- Studying customer needs and studying markets
- Understanding customer interests and matching requirements with different models
- Explanation and clarification of guarantees and services for cars
- Completion of sales procedures, completion of sales contracts and delivery of cars
- Reporting to the sales department periodically
- Read professional publications and stay up-to-date
- Work to enhance the agency's reputation and explore available opportunities
- Good understanding of the field of selling cars and knowing the different brands and models
- The ability to examine and analyze the characteristics of cars
- Good communication skills and dealing with different personalities
- The ability to negotiate and possess persuasion skills
- Understanding customer needs and requirements
Education
MBA - Business Administration
Cambridge Academy's Egypt
Egypt04-2024
Skills
- Team Building
- Team Spirit
- Follow up Stock Availability
- Team Work
- Leadership
- Microsoft Office
- Financial statements
- Cash flow management
- Credit analysis
- Financial administration
License
Kuwaiti Driving License, 10y
Workeligibility
Eligible to work within one month
Languages
Arabic
Native language
English
Proficient
C2
Software
Microsoft Office
CRM
Digital Retail Solutions
Timeline
Finance Officer
Automated Financial Services
07.2024 - Current
Retail Sales Supervisor
Automak ( Forthing)
11.2023 - 06.2024
Sales Consultant
Hyundai ( North Gulf Automotive )
10.2021 - 08.2023
Sales Consultant( Certified Cars )
Aayan Certified Cars
07.2019 - 04.2020
Senior Direct Sales Supervisor
Ooredoo Kuwait ( Subsidiary Phono)
09.2012 - 05.2019
Sales Consultant (Hyundai KSA)
Mohamed Yousef Naghi
01.2010 - 03.2012
MBA - Business Administration
Cambridge Academy's Egypt
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