Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
photography
Work Availability
Timeline
Hi, I’m

Mahmoud Bahbahani

Electrical Engineer
Mishref
Mahmoud Bahbahani

Summary

Pragmatic professional with solid 23 years experience in leadership and operational roles in Service Assurance. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.

Overview

23
years of professional experience
9
years of post-secondary education
30
Certifications
3
Languages

Work History

Ooredoo
Kuwait

Director of Service Assurance
01.2016 - Current

Job overview

  • Developed strong communication and organizational skills through working on group projects.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Skilled at working independently and collaboratively in 250 team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Resolved problems, improved operations and provided exceptional service.
  • Provided professional services and support in dynamic work environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Managed time efficiently in order to complete all tasks within deadlines.

Ooredoo
Kuwait

Manager of BSSRAN Support
01.2010 - 01.2016

Job overview

  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines 4 hrs SLA per outage ticket and fast-paced environment.
  • Resolved problems around 2000 sites , improved operations and provided exceptional service.
  • Gained strong leadership skills by managing projects from start to finish.
  • Delivered services to customer locations within specific timeframes.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Learned and adapted quickly to new technology and software applications.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Ooredoo
Kuwait

Team Leader in BSSRAN Support
10.2000 - 01.2010

Job overview

  • Exercised leadership capabilities by successfully motivating and inspiring 250 others.
  • Developed strong communication and organizational skills through working on group projects 10 projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours and Oncall across night, weekend and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Worked well in 250 team setting, providing support and guidance.

Ooredoo
Kuwait

Field Service Engineer
10.2000 - 11.2003

Job overview

  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Managed maintenance data records and tracked operating information for onsite reference.
  • Recommended design changes, upgrades and replacements to improve systems performance.
  • Applied systems analysis techniques to assess and resolve complex [Telecom ,Transmission and Power] issues for clients and end users.
  • Checked safety practices and integrity of PPE.
  • Performed onsite installation, modification and maintenance of systems and equipment over 2000 locations.
  • Trained personnel to align objectives, strengthen competencies and standardize operations.
  • Coordinated repairs and maintenance actions for fleet [NOKIA, ERICSSON, HUAWEI SIEMENS] equipment (100 tickets per week.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Maintained tools and equipment, parts inventory and library of machine manuals.
  • Facilitated communication between office personnel, subcontractors and customers.
  • Monitored work performance and quality to maintain standards.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.

Education

New Mexico State University
Las Cruces, NM

Bachelor of Science from Electrical, Electronics And Communications Engineering
01.1995 - 06.2000

University Overview

University of Arizona
Tucson, AZ

Bachelor of Science from Engineering (Pre-Engineering)
01.1995 - 12.1998

University Overview

Skills

    Board of directors support

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Accomplishments

Accomplishments
  • Collaborated with team of +250 in the deployment of SRAN in across +1700 site locations across Kuwait (HWs and SW)
  • Successful Due diligence at major contract Future Mode of Operations (FMO in year 2016 onward )
  • Brought Yearly cost savings initiatives during budgeting and Opex optimization (+500K KWD) after budget
  • Establish SOW, RFPs,Business case, Responsibility Matrix , SLAs , OLAs with high standards and develop procedures, policy and contracts
  • Direct the insourced and Outsourced teams for (infra structure ,Power, and telecom in O&M domains for sites and Data centers
  • Perform OJT for newly joining employees and interneships students from the Universities and institutes
  • Present in official meetings with ministry authorities , associations and executive managements
  • Registered and resolved trouble tickets which led to better service availability.
  • Played major role in Disaster Recovery Plans and link redundancy
  • Fast Digital transformation and automations during the COVID-19 epidermic Curfew
  • Use different tools in Microsoft Excel,BMC Remedy and ERP to develop inventory tracking spreadsheets for spare dimensioning and management and kept update databases.
  • Participate in Field during War to provide services and transmission for military in desert and islands
  • Set guidelines, checklists, incident reports and RCAs during preventive and corrective maintenance
  • Responsible of acceptance of new systems and major upgrades ensuring enhancing the availability & Quality of services through KPIs and auditing sessions
  • Designed new antitheft Tanks thus successfully deployed across Kuwait with realized saving of approximate 30K KWD/Month against theft incidents in remote unmanned sites rather than investing in expensive security and surveillance

Additional Information

Additional Information

Being a Kuwaiti engineer whom had gradually built the experience and worked in operations & maintenance roles for an advanced Telecom company And Carrying over 23 years of experience this journy has resulted expertise and knowledge in variates of scope theoretically and practically in the technology department for telecom sites across the network towers and data centers in Kuwait,I had learnt a lot with multiple contracts in fast growing Technology in telecom. so I strongly believe that my evolving development would add value to your organization's goals and would contribute to make it more successful.


initially I was awarded a scholarship from Kuwait ministry of higher education and got my Bachelor degree from the USA ,Where I sincerely started toward building my career and became a member of Kuwait Society of Engineers .starting as a field engineer in a private telecom company named Wataniya in year 2000 and managed to grow with outstanding performance and appreciations throughout the years till date as the director of the of O&M service assurance which I'm very proud of.


Currently due to internal restructuring of the hierarchy by the company group, I seek for new opportunity to continue succeeding and to be part of your organization.


For reference please feel free to contact the below POCs to validate and/or clarify the experiences details :



  • Chief Technology Officer Mr.Hassan Alshami 66366455 helchami@ooredoo.com.kw
  • Chief Corporate Legal & regulatory Mr.Basel Ramadhan 66361336 bramadan@ooredoo.com.kw
  • Chief administration Mr. Amed Hussain Al-Zaabi 66369080 azaabi2@ooredoo.com.kw



Certification

Licensed [tower Climbing Safety and Resque] - [2001]

photography

photography

I love drawing with light and make astonishing photos. thus participated in professional courses and exhibitions. Find samples of my photos in flickr.com 

Availability
See my work availability
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Available
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wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

[Extraordnary Performance], [Ooredoo] - [2022]

02-2023

[Excellent contribution for 5G phase 4 project], [Ooredoo] - [2020]

12-2020

[Agile Leadership], [Telecoms &Tech Academy] - [2020]

12-2020

[Lets Go Digital Workshop], [B Businesss L&D Solutions] - [2019]

09-2019

[IPhoneXs XsMax Launch], [Ooredoo] - [2018]

09-2018

Certified [IOT], [Confrence & EXPO & Workshop] - [2017]

12-2017

[Outstanding Performance ], [Ooredoo] - [2017,2018,2019,2020,2021,2022]

06-2017

[Finance For Non-Finanace ], [ACK] - [2016]

10-2016

[IT Infrastructure Library ITIL Foundation ], [infocenter] - [2016]

05-2016
Director of Service Assurance
Ooredoo
01.2016 - Current

[Advanced communication Skills emotional Intelligence -Performance Management], [PROCAPITA] - [2015]

10-2015

[Managing conflict- delegation Skills Managing Change & Innovation], [PROCAPITA] - [2015]

08-2015

[Most advanced network in Kuwait], [Ooredoo] - [2015]

01-2015

[Performance Management Programme], [Righttrack] - [2014]

11-2014

[Managing and coaching people for success programme], [righttrack] - [2014]

06-2014

[Huawei Operation and Maintenance M2000], [Huawei] - [2014]

02-2014

[Time Management], [Ooredoo] - [2013]

12-2013

[Microsoft Excel Intermediate &Advanced ], [Infocenter] - [2013]

11-2013

[Coaching For Better Performance], [ARouya United] - [2012]

09-2012

[Facilitation and Managing meetings], [Righttrack] - [2012]

09-2012
Manager of BSSRAN Support
Ooredoo
01.2010 - 01.2016

[RXI 820 Operation and configuration], [ERICSSON] - [2008]

04-2008

[OSS-RC R4 Delta], [ERICSSON] - [2008]

03-2008

[RAN Node B commissioning], [ERICSSON] - [2007]

11-2007

[Nokia Flexi commissioning and integration], [Nokia] - [2007]

07-2007

[CPP Node Features and Functions], [ERICSSON] - [2007]

06-2007

[Atm in UMTS Network], [Nokia] - [2006]

05-2006

[Nokia UltraSite First Line maintenance ], [Nokia] - [2006]

04-2006

[SDH Basic], [Siemens] - [2001]

08-2001

[Introduction ,intermediate and advanced Microsoft Access ], [infocenter] - [2001]

05-2001

[SBS OAM Procedures], [Siemens] - [2001]

04-2001

Licensed [tower Climbing Safety and Resque] - [2001]

01-2001
Team Leader in BSSRAN Support
Ooredoo
10.2000 - 01.2010
Field Service Engineer
Ooredoo
10.2000 - 11.2003
New Mexico State University
Bachelor of Science from Electrical, Electronics And Communications Engineering
01.1995 - 06.2000
University of Arizona
Bachelor of Science from Engineering (Pre-Engineering)
01.1995 - 12.1998

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Mahmoud BahbahaniElectrical Engineer