Mahmoud El-Hawari

• Act as the main link between your brands and telecom operators
• Sell-in products mobiles, tablets, home under operator commercial agreements
• Maintain strong, strategic relationships with commercial, procurement, and retail heads at Zain, Ooredoo, and STC.
• Support operators with product training, promotional support, and after sales service coordination.
• Drive sell-in volumes, monitor stock rotation, and ensure healthy sellout performance.
• Represent multiple brands’ interests in the telecom retail and B2B channels.
• Align with each brand's regional- local office on pricing, allocations, and marketing support.
• Monitor inventory levels with operators to avoid overstock or stockouts
• Coordinate with supply chain and logistics for timely deliveries.
• Plan and execute joint marketing campaigns with operators for launches and peak seasons.
• Align operator campaigns with each brand’s guidelines and visual merchandising standards
• Externally with operator retail teams, key account managers, and brand promoters.
• Report market trends, pricing movements, and operator strategies to both brand principals and your management

• Understand client business goals and technical environments to propose tailored ICT and integration solutions.
• Collaborate with pre-sales and technical teams to develop demos, RFP responses, and proofs of concept.
• Oversee end-to-end implementation: planning, deployment, testing, and handover.
• Conduct regular business reviews, gather client feedback, and identify areas for optimization or extension.
• Develop account plans, forecasts, and periodic performance reports for senior management.
• Manage vendor and partner relations Cisco, Dell, Microsoft to secure best pricing, technical support, and licensing.

• Cultivate, maintain, and grow relationships with SME, government, and larger corporate clients.
• Promote Ooredoo’s service offerings, including value-added services, IoT, cloud, and data center solutions tailored to client needs.
• Work closely with pre-sales, technical, deployment, finance, and legal teams to prepare proposals, validate solutions, and finalize contracts.
• Track and report on sales performance, order status, and renewal rates. Prepare incentive and achievement reports.
• Validate client documents (KYC), create customer profiles, and ensure contract compliance. Handle CRM updates and maintain accurate records.

Targeting and acquiring corporate clients, SMEs, and VIP accounts

• Identified opportunities for business growth within existing key accounts.

Preparing proposals and quotations based on client requirements and company underwriting guideline.

• Worked closely with distribution teams ensuring timely delivery of orders to key accounts.
• Resolved customer complaints swiftly, improving overall satisfaction.

Handling objections, negotiating pricing, and ensuring high retention rates.

• Presented new product lines to existing clients enticing higher orders.

Staying updated on local health insurance regulations.

• Reviewed and updated key account plans regularly ensuring alignment with company goals.

Working closely with operations, claims, underwriting, and customer service teams

• Graphically presented sales reports at quarterly review meetings, providing clear vision of progress and areas for improvement.

Achieving assigned sales and retention targets

• Managed key accounts effectively, maintaining a strong rapport with clients.

• Managing staff rotations: dive instructors, guides, boat crew, maintenance teams
• Ensuring equipment availability, maintenance, and safety checks (compressors, tanks, gear)
• Overseeing guest transportation and logistics pickups, transfers
• Ensuring dive briefings, safety protocols, and service standards are consistently followed
• Managing emergency response plans accidents, weather changes, equipment failure
• Motivating and monitoring staff performance
• Coordinating with travel agencies, hotels, and tour operators for partnerships
• Reporting on daily income, expenses, and forecasts