MAHMOUD ELHASSANIN
KUWAIT,KUWIAT
Summary
- ( 10 ) years an experienced Travel consultant with a long history of working in the field of travel and tourism, who is skilled in negotiation and persuasion in a way that suits clients and business owners Enthusiastic, ambitious, blending traditional and contemporary techniques.
Overview
2
2
Languages
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Travel Consultant
Almaqam Travel & Tourism
09.2026 - Current
- Managed reservations through GDS and booking platforms with consistent attention to detail.
- Negotiated competitive rates with suppliers to support client budgets and travel preferences.
- Maintained strong supplier relationships to improve service quality and booking efficiency.
- Supported clients with destination information, policy guidance, and travel updates.
Travel Consultant
Alam Alraya Travel & Tourism
05.2024 - 09.2024
- Coordinated end-to-end booking arrangements across airlines, accommodations, and ground transportation.
- Advised clients on flights, hotels, visas, and tour options aligned with travel requirements.
- Resolved itinerary changes, cancellations, and rebooking requests with accuracy and speed.
- Monitored travel documentation, including passport, visa, and ticketing requirements.
Travel Consultant
Paris Travel & Tourism
12.2022 - 04.2024
- Contacted customers to set up appointments, monitor satisfaction levels and upsell additional offerings.
- Liaised with potential customers to determine needs and provide tailored recommendations, improving conversion rates.
- Managed customer relationships using consultative sales techniques to achieve individual sales goals and foster client loyalty.
Travel Sales Executive
Alkhamees travel & tourism
08.2016 - 12.2022
- Manage all hotel and flight reservations worldwide (GDS and online).
- Developed customized travel packages by coordinating transport, hotel, and itinerary aspects to meet client requirements.
- Created travel packages for clients based on requirements, coordinating aspects including transports, hotels and itineraries.
- Plan complete and comprehensive trips and develop travel itineraries to suit clients' needs and budgets.
- Resolve complaints by managing overall reservations, refunds and amendment rules to achieve customer retention.
- Developed a comprehensive customer database to enhance client relationship management. of customers and achieving significant growth by increasing it continuously.
- Processing all types of visas online or preparing the required papers and setting embassy appointments, which helps in the comprehensive sales process regarding customer needs.
- Constant communication with the senior management team to share and implement continuous improvements.
- Presented visual content, including pictures and videos, to recommend destinations and activities tailored to client preferences.
Sales Executive
Farwaniya travel & tourism
10.2014 - 08.2016
- Managed daily office tasks such as filing and scheduling appointments.
- Self-confidence and tact in dealing with others.
- Ability to adapt quickly and always enthusiastic about work.
- Demonstrated confidence and tact when interacting with clients and colleagues.
- Office work skills and handling routine tasks.
- Implemented organizational systems to enhance workflow and efficiency.
- Love of traveling and exploring everything new in the most attractive destinations for tourism in order to develop.
Education
Certificate of Higher Education - Social Work
High Institute For Social Work
Egypt 09.2006 - 09.2011
Skills
- Travel industry experience
- Travel booking processes
- Itinerary planning
- Visa processing
- Strong negotiation
- Excellent communication
- Travel booking processes
- Multitasking abilities
- Adaptability and flexibility
- Sales strategy
- Teamwork and collaboration
- Professional conduct
- Itineraries
Languages
English
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)
Timeline
Travel Consultant
Almaqam Travel & Tourism
09.2026 - Current
Travel Consultant
Alam Alraya Travel & Tourism
05.2024 - 09.2024
Travel Consultant
Paris Travel & Tourism
12.2022 - 04.2024
Travel Sales Executive
Alkhamees travel & tourism
08.2016 - 12.2022
Sales Executive
Farwaniya travel & tourism
10.2014 - 08.2016
Certificate of Higher Education - Social Work
High Institute For Social Work
09.2006 - 09.2011