Mahmoud ELSABBAGH
Kuwait,KU
Summary
Driven professional with a proven track record in customer relationship management and team leadership, notably at Behbehani Motors. Excelled in utilizing CRM software to enhance customer satisfaction and streamline operations, achieving significant improvements in client retention. Demonstrates exceptional communication skills and the ability to remain composed under pressure, fostering positive customer experiences and team dynamics.
Overview
9
9
years of professional experience
Work History
Customer Relationship Management
Behbehani Motors
09.2023 - Current
- Participated in ongoing training sessions focused on improving sales skills, product knowledge, and customer relationship management strategies.
- Maintained accurate records of all interactions with prospective students using customer relationship management software systems.
- Championed customer relationship management initiatives that led to improved satisfaction levels among existing clients while attracting new clientele through word-of-mouth referrals.
- Streamlined sales and operations by implementing CRM tools, leading to increased productivity and improved customer relationship management.
Customer Service Representative
Diyar United
09.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Ooredoo Telecom
04.2017 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Agent
Sports Direct
09.2015 - 10.2016
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
BBA - Business Administration And Management
Arab Opeb University
Kuwait,Ardiya06.2020
Skills
- Customer Relationship Management Software (CRM)
- Customer Data Management
- Team Management
- Policy and processes modification
- Staff appraisal and development
- Team leadership
- Microsoft office
- Creative problem-solving
- Excellent written and communication skills
- Ability to remain calm and work under pressure
- Positive Attitude
Languages
Arabic, English
Native language
Timeline
Customer Relationship Management
Behbehani Motors
09.2023 - Current
Customer Service Representative
Diyar United
09.2020 - 03.2023
Customer Service Representative
Ooredoo Telecom
04.2017 - 06.2018
Sales Agent
Sports Direct
09.2015 - 10.2016
BBA - Business Administration And Management
Arab Opeb University
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