Maitham Youssef Assi
Kuwait City,KU
Summary
Dynamic professional with a proven track record in academic intervention and collaborative problem-solving. Experienced in enhancing student success through instructional differentiation and strong parent-teacher collaboration. Achieved significant improvements in student engagement and learning outcomes, leveraging exceptional communication skills and relationship building.
Overview
16
16
years of professional experience
Work History
Student Support Services Teacher
Private Employment
08.2017 - Current
- Work one-on-one with a student diagnosed with ADHD to ensure that the student stays focused is attentive to the lessons and completes work promptly.
- Help to manage his classroom behavior effectively, ensuring a safe and positive learning environment for all students.
- Enhance the student's learning environment by incorporating visual aids, hands-on activities, and real-world examples into the lessons.
- Developed a strong relationship with his mother through consistent communication about his progress and needs.
- Foster activities that develop the students physical, emotional, and social growth.
- Differentiate the classroom instruction to best fit the need of the student.
- Partner with his homeroom teachers to ensure alignment and student success.
Social Worker for Kindergarten, Grade 1, & Grade 2
The English Playgroup School
08.2014 - 08.2016
- Supported teachers with student cases in which needed intervention with the student's families.
- Interviewed students, families, or groups to assess situations, limitations, and issues and implement services to address student needs.
- Collaborated with 3 grade-level teams to ensure appropriate care coordination and support for students.
- Facilitated communication between families and teachers to ensure student success.
Reception Supervisor
Canadian Medical Center
01.2010 - 06.2014
- Managed financial transactions such as processing payments or issuing refunds accurately while adhering to company policies and guidelines.
- Exhibited strong multitasking abilities, handling multiple phone lines and assisting walk-in guests simultaneously while maintaining a calm and professional demeanor.
- Maintained productivity through effective communication, coaching, and performance feedback with staff.
- Collaborated with management to develop strategies for improving overall guest experience and satisfaction ratings.
- Enhanced customer satisfaction by efficiently managing front desk operations and providing exceptional service.
Customer Service Representative
Commercial Facilities Company
09.2008 - 11.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate in Business Administration - Bank Management
The Public Authority For Applied Education
Kuwait01.2007
Skills
- Communication
- Collaborative Problem-Solving
- Positive Reinforcement
- Academic Intervention
- Progress Monitoring
- Study Skills Development
- Instructional differentiation
- Relationship Building
- Parent-teacher collaboration
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Student Support Services Teacher
Private Employment
08.2017 - Current
Social Worker for Kindergarten, Grade 1, & Grade 2
The English Playgroup School
08.2014 - 08.2016
Reception Supervisor
Canadian Medical Center
01.2010 - 06.2014
Customer Service Representative
Commercial Facilities Company
09.2008 - 11.2010
Associate in Business Administration - Bank Management
The Public Authority For Applied Education
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