MAMWA GERALD
Kuwait City
Summary
Hardworking, self motivated and result oriented Bartender with 4 years experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices while delivering outstanding operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BARISTA/CASHIER
ARABICA, KUWAIT
Kuwait City
10.2023 - Current
- Preparing various cocktails and drinks according to company standards and recipes.
- Attending meetings, training sessions, activities, courses, and all other related activities as scheduled.
- Promoting a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Ensuring that all beverages served are visually appealing, and service is in line with company standards.
- Maintaining and operating espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintaining a good working relationship with own colleagues, all other departments, superiors, and Head Office.
- Consistently maintaining a clean, sanitized, and fully stocked bar venue.
- Executing the guest bar and specialty coffee experience in their assigned venue.
- Providing courteous and professional service to guests and fellow team members, while striving to meet and exceed the revenue goals.
- Accountable for all the beverage stock held in the assigned location, conducting inventory accounts as directed, and helping minimize waste, breakages, and mishandling of supplies and equipment.
BARTENDER
CLUB ILLUSION
Kampala City
01.2020 - 09.2023
- Reporting to assigned workstation assignments on time, properly groomed, and dressed according to the company standards.
- Promoting teamwork within the venue to enhance sales performance and guest satisfaction.
- Providing fast, efficient, professional mixology and coffee beverages to guests in assigned venues, including service bar areas.
- Meeting and exceeding guest expectations with a 'guest comes first' attitude, connecting with the guest and ensuring they are met as per the company's service standards.
- Maintaining a safe and healthy work environment by following organizational standards and sanitation regulations.
- Mentoring the Beverage Svc Team through coaching, training, and ongoing development.
- Reporting any damages to equipment, fixtures, or furnishings promptly and rectifying them in a timely manner.
- Conducting end-of-bar inventories, checking par levels.
- Assisting with spot checks throughout the bars at any given time and responsible for discrepancies.
- Confirming venue ambiance (lighting, temperature, music) according to standard time of the day.
- Greeting and engaging with guests to answer questions and provide operational information.
BARTENDER
GUVNOR UGANDA
Kampala City
02.2019 - 01.2020
- Executing other beverage promotions according to execution guide instructions.
- Suggesting alternative drinks if drink request is not available in current inventory.
- Is aware of food allergies and is able to recommend alternatives when needed.
- Ensuring stations and/or tables are clean, orderly, and properly set with beverage menus and clean ashtrays, where applicable.
- Maintaining accurate par levels and rotating stock according to management standards.
- Maintaining inventory of liquor, mixers, and other supplies utilized in the bar.
- Maintaining an awareness of drink trends and making recommendations to management regarding product trends.
- Understanding the setup, product, and service expectations of the area and rectifying any shortfalls that would negatively impact the guest experience.
- Helping to resolve, in a satisfactory and proactive manner, all service and product deficiencies, and following up on guest comments or concerns.
- Partnering with the Bar Supervisor and Bar Manager to action guest feedback and develop a plan of action for immediate service recovery or remedial improvement.
- Maintaining a clean and organized workspace at all times.
Education
CERTIFICATE OF HIGHER EDUCATION IN BARTENDING - Food And Beverages
Sparktails School of Bartending
Kampala, Uganda03.2019
CERTIFICATE OF HIGHER EDUCATION IN BARISTA TRAINING - Food And Beverages
Frosting Barista Academy
Kampala City, Uganda03.2019
ADVANCED CERTIFICATE OF HIGHER EDUCATION IN BUSINESS ADMINISTRATION, EQF level 5 - Business Administration
YMCA Comprehensive Institute
Kampala City, Uganda02.2017
HIGH SCHOOL DIPLOMA - English, Mathematics And Science
St. Thomas Comprehensive College
Mbale, Uganda02.2014
Skills
- An effective planner and team player
- Effective communication and customer service skills
- Ability to work under pressure and deal with difficult guests
- Strong multitasking skills and ability to prioritize tasks effectively
- Operating espresso machines and other equipment
- Excellent management and bartending skills
- Good command of the English language, both verbal and written
- Skilled in delivering exceptional customer service to ensure guest satisfaction
- Self motivated
- Beverage preparation
Hobbies and Interests
- Yoga
- Swimming
- Helping others to help myself
Accomplishments
- Won employee of the month of June, 2024 at Arabica, Kuwait for exceptional customer service.
Certification
- Safe Food Handling and Personal Hygiene
- Customer Experience Training
Languages
English
First Language
French
Beginner
A1
Spanish
Beginner
A1
References
References available upon request.
Timeline
BARISTA/CASHIER
ARABICA, KUWAIT
10.2023 - Current
BARTENDER
CLUB ILLUSION
01.2020 - 09.2023
BARTENDER
GUVNOR UGANDA
02.2019 - 01.2020
CERTIFICATE OF HIGHER EDUCATION IN BARTENDING - Food And Beverages
Sparktails School of Bartending
CERTIFICATE OF HIGHER EDUCATION IN BARISTA TRAINING - Food And Beverages
Frosting Barista Academy
ADVANCED CERTIFICATE OF HIGHER EDUCATION IN BUSINESS ADMINISTRATION, EQF level 5 - Business Administration
YMCA Comprehensive Institute
HIGH SCHOOL DIPLOMA - English, Mathematics And Science
St. Thomas Comprehensive College
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