Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
References
Personal Information
References
AssistantManager
Manish Jajodia Agarwal

Manish Jajodia Agarwal

Kuwait,Kuwait

Summary

Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.

Overview

10
10
years of professional experience

Work history

Assistant manager

SVN
Kuwait, Kuwait
04.2023 - Current
  • Improved customer service by implementing new procedures and protocols.
  • Minimised inventory loss for improved profit margins.
  • Streamlined store operations with efficient scheduling.
  • Increased staff productivity by providing comprehensive training programmes.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Created a positive work environment, resulting in higher employee morale.

Restaurant supervisor

SVN
Kuwait, Kuwait
11.2022 - 04.2023
  • Ensured smooth operation by effectively managing all front of house staff.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Developed successful promotional strategies for increased patronage.
  • Promoted positive dining experience with exceptional customer service skills.

Restaurant captain

ST.Regis
Doha, Qatar
01.2020 - 10.2022
  • Enhanced customer satisfaction by delivering exceptional service and addressing guests' needs promptly.
  • Maintained a clean, safe environment for customers and staff through regular inspections of dining area.
  • Improved restaurant efficiency with implementation of daily checklists for tasks and duties.
  • Ensured seamless operations on busy nights by coordinating with kitchen and waitstaff effectively.

Restaurant Captain

Opal by Chef Gordon Ramsay ST.Regis Doha
Doha
04.2019 - 05.2020
  • Consistently met my short and long-term targets
  • Handled customer complaints with empathy and composure
  • Serving Guest According to company standard
  • Inventory When Required
  • Training Staff For Wines & Beverage
  • Working As Acting Wine Sommelier.
  • Enhanced customer satisfaction by delivering exceptional service and addressing guests' needs promptly.

Restaurant Captain

Mezzaluna Italian
Abu Dhabi
11.2016 - 01.2018
  • Consistently met my short and long-term targets
  • Responsible for guest
  • Training team members
  • Assisting management for in-house inventory
  • Providing standard service according to company rules.

Waiter

Kempinski Hotel & Residence
Dubai
05.2014 - 10.2016
  • Consistently met my short and long-term targets
  • Serving Guest With Company Standard
  • Meet Guest Expectation
  • Finishing Given Task Before the Deadline.

Education

High School -

Emerald Academy

Skills

  • Teamwork
  • Customer service
  • Effective Communication Skills
  • Efficient problem-solving skills
  • Expert in delegating tasks
  • Mediator
  • Good beverage knowledge
  • Speciality in Wines
  • Problem-Solving
  • Staff management
  • Inventory control
  • Customer service excellence
  • Quality control implementation
  • Recruitment and hiring
  • Target setting

Accomplishments

  • Created restaurant procedures for manuals and training.
  • Maintained administrative functions - inventory, employee attendance and counseling
  • Was successful in attaining budget expectations; sales exceeded projected budget by 5%
  • Brought new items into the outlets in order to increase sales.
  • Best Food Hygiene Practice (Emirates Palace)
  • Fact Award,Best Italian Restaurant In Abudhabi
  • Consecutive Time out Award for best Italian Restaurant from (2016 to 2019)
  • Awarded best Indian restaurant in Doha by Fact Award (2021)

Languages

English
Fluent
Hindi
Native
Nepali
Native

Timeline

Assistant manager

SVN
04.2023 - Current

Restaurant supervisor

SVN
11.2022 - 04.2023

Restaurant captain

ST.Regis
01.2020 - 10.2022

Restaurant Captain

Opal by Chef Gordon Ramsay ST.Regis Doha
04.2019 - 05.2020

Restaurant Captain

Mezzaluna Italian
11.2016 - 01.2018

Waiter

Kempinski Hotel & Residence
05.2014 - 10.2016

High School -

Emerald Academy

References

References available upon request.

Personal Information

  • Title: Food & Beverage Team Leader
  • Date of birth: 11/18/1989
  • Nationality: Nepal

References

References available upon request.

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Manish Jajodia Agarwal