Mariam AlSaffar

• Delegation authority Service Quality
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
• Provided exceptional support to management, assisting in daily operations and decision-making processes.
• Maintained high-quality standards with regular employee training and performance evaluations.
• Developed strong relationships with staff, leading to increased repeat business and loyalty.
• Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
• Created positive work environment for staff members, promoting teamwork and employee morale.
• Decision Maker.
• Team Leader.
• Manage operation and admin.
• Coach 1:1 staff to improve their customer service performance.
• Understand employees needs to get their occupational coaching session.
• Evaluating branch banking staff to measure quality service.
• Monitor all staff in branches to provide good customer service.
• Monitor branch environment to have good environment for staff and customers.
• Attending all new branch banking inductions to provide new candidate best skills in customer service, dress code and how they would be evaluated in branches.
• Refresher session for all low performance staff in customer service quarterly.
• Honoring all top performance staff in quality service quarterly.
• Self-motivated, with strong sense of personal responsibility
• Worked well in team setting, providing support and guidance
• Demonstrated respect, friendliness and willingness to help wherever needed
• Resolved problems, improved operations and provided exceptional service
• Excellent communication skills, both verbal and written
• Applied effective time management techniques to meet tight deadlines
• Developed and maintained courteous and effective working relationships
• Assisted with day-to-day operations, working efficiently and productively with all team members

• Delegation Authority.
• Decision Maker.
• Team Leader.
• Manage operation and admin.
• Lead and motivate team.
• Coach 1:1 staff to improve their customer service performance.
• Understand employees needs to get their occupational coaching session.
• Evaluating branch banking staff to measure quality service.
• Monitor all staff in branches to provide good customer service.
• Monitor branch environment to have good environment for staff and customers.
• Attending all new branch banking inductions to provide new candidate best skills in customer service, dress code and how they would be evaluated in branches.
• Refresher session for all low performance staff in customer service quarterly.
• Honoring all top performance staff in quality service quarterly.
• Self-motivated, with strong sense of personal responsibility
• Worked well in team setting, providing support and guidance
• Demonstrated respect, friendliness and willingness to help wherever needed
• Resolved problems, improved operations and provided exceptional service
• Excellent communication skills, both verbal and written
• Applied effective time management techniques to meet tight deadlines
• Developed and maintained courteous and effective working relationships
• Assisted with day-to-day operations, working efficiently and productively with all team members

• Joined to Service Quality Measurement under customer care group in gulf bank as SQM advisor (Officer) to maintain good quality and best customer service for staff in gulf bank.
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated creativity and resourcefulness through development of innovative solutions
• Developed strong communication and organizational skills through working on group projects
• Demonstrated respect, friendliness and willingness to help wherever needed
• Developed strong organizational and communication skills through coursework and volunteer activities
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Excellent communication skills, both verbal and written

• Coaching and monitoring more than 50 employees in branches quarterly to improve customer service in Gulf Bank.
• Evaluate staff in branches to measure customer service in bank.
• Developed and maintained courteous and effective working relationships
• Identified issues, analyzed information and provided solutions to problems
• Demonstrated high level of initiative and creativity while tackling difficult tasks
• Resolved problems, improved operations and provided exceptional service
• Managed time efficiently in order to complete all tasks within deadlines
• Worked effectively in fast-paced environments
• Organized and detail-oriented with a strong work ethic
• Worked well in a team setting, providing support and guidance

• Joined AJYAL 6 Months Program to be role model in gulf bank and developed banking experience backgrounds., AJYAL Program is aimed at providing young and promising Kuwaitis chance to become holistic banker by placing them on fast-track program.
• It is aspires to develop required skills needed to build solid career in banking industry.
• Specific program aims to create next generation of Gulf Bank leaders, by empowering them with series of theoretic and practical training during sponsored 6-months program.
• 2018 AJYAL5 program boot camp.
• Skilled at working independently and collaboratively in team environment
• Strengthened communication skills through regular interactions with others
• Organized and detail-oriented with strong work ethic
• Exercised leadership capabilities by successfully motivating and inspiring others
• Worked flexible hours across night, weekend and holiday shifts

• Cash Teller.
• Identified sales opportunities and referred customers to branch partners in financial services
• Executed wire transfers, stop payments and account transfers
• Calculated fees due, interest and change for customer transactions
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
• Processed customer transactions promptly, minimizing wait times
• Assisted with training of new tellers on policies and procedures

- CCC agent for 1 Month as part time.

- Received calls and do transactions.

- Answered all customer's inquiries.

• Responded to customer calls and emails to answer questions about products and services
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues

• Worked in branches to serve customer with daily transactions (Deposit, Withdrawal, Local and international transfer).
• Get all responsibilities for cash and custody.
• Developed and maintained strong relationships with customers to foster repeat business
• Responded to customer to answer questions about products and services
• Escalated issues to proper supervisors when standard processes were not effective
• Greeted customers and listened closely to problems described to determine solutions
• Coached new team members on service techniques and provided scoring through quality assurance program

• Beginner Cash teller.
• Cash deposit, cash withdrawal and transfers.
• Acting Head teller.
• Handle Custody and responsibility.
• Developed customer service policies and procedures to meet and exceed industry service standards
• Responded to customer requests for products, services, and company information
• Handled customer inquiries and suggestions courteously and professionally