Summary
Overview
Work history
Education
Skills
Timeline
Generic
Mariam Makadze

Mariam Makadze

Tbilisi ,Georgia

Summary


Friendly and approachable, with strong communication skills and knack for customer service. Demonstrates excellent problem-solving abilities and capacity to remain calm under pressure. Eager to contribute to positive guest experience in Hostess role.

Overview

11
11
years of professional experience

Work history

Hostess

Mohammed Nasser Al Hajery & Sons Company
Avenue Mall / Sahara Murooj, Kuwait
11.2019 - Current
  • Greeting guests as they enter, and putting them on a waiting list as necessary.
  • Providing guests with menus and answering any initial questions.
  • Answering phone calls, taking reservations and answering questions.
  • Responding to complaints and helping to resolve them.
  • Engaging with guests to ensure they're happy with food and service.

Hostess

Grand Hyatt
Doha, Qatar
02.2017 - 11.2019

>Greeting guests as they enter, and putting them on a waiting list as necessary.

>Providing guests with menus and answering any initial questions.

>Seating guests at tables or in waiting areas.

>Assigning guests to tables they prefer, while keeping table rotation in mind so that

servers receive the right number of customers.

>Engaging with guests to ensure they're happy with food and service.

>Responding to complaints and helping to resolve them.

>Answering phone calls, taking reservations and answering questions.

Housekeeper

Marriot
Tbilisi, Georgia
04.2014 - 04.2015
  • Completed minor repair works around the house for improved functionality.
  • Completed deep cleaning tasks resulting in a germ-free environment.
  • Created welcoming atmosphere with regular dusting and vacuuming of rooms.
  • Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.

Education

General education program
Georgia / Tbilisi

Skills

  • Knowledge in mixology
  • Understanding of allergen information
  • Positive disposition
  • Adaptability to changing situations
  • Professional phone manners
  • Knowledge of hygiene standards
  • Handling difficult customers
  • Restaurant operations understanding
  • High energy levels
  • Patience and composure
  • Table arrangement
  • Customer satisfaction focus
  • Multilingual communication
  • Micros pos system use
  • Flexible schedule management
  • Dining area organisation
  • Food service operations
  • Upselling techniques
  • Microsoft Office proficiency
  • Guest relations
  • Positive attitude
  • Reservation management
  • Cash handling accuracy
  • Customer relations

Timeline

Hostess

Mohammed Nasser Al Hajery & Sons Company
11.2019 - Current

Hostess

Grand Hyatt
02.2017 - 11.2019

Housekeeper

Marriot
04.2014 - 04.2015

General education program
Mariam Makadze