Maricris dela Cruz
Summary
To gain more knowledge and to obtain a position in a company that will enhance my talents and skills and to be an effective individual that can contribute talents and skills for the company's success and progress.
Overview
19
19
years of professional experience
Work History
CHEF/ SWEET AND JUICE MAKER
Aseer Time
02.2022 - Current
- Energetic, outgoing, self motivated individual that enjoys responding quickly to the needs of the customers. The crew person acts as an ambassador that represents our company to our customers. The responsibilities that go with this job include the following duties:
- Improved customer satisfaction by preparing high-quality, fresh juices and smoothies in a timely manner.
- Maintained a clean and sanitary work environment to ensure product safety and uphold health standards.
- Ensured consistency across all sweet offerings by following standardized recipes and adhering to portion control guidelines.
- Contributed to positive workplace culture by fostering strong relationships with team members and regularly providing support when needed.
- Followed all cleanliness and sanitation procedures.
CUSTOMER SUPPORT ASSOCIATE/ SALES SPECIALIST
Concentrix
04.2021 - 10.2021
- As a Customer Support Associate at Concentrix, you'll provide exceptional service to customers and our clients by providing back office support services including compiling customer sales quoting information, email correspondence, data entry and analysis, processing and researching customer sales quotes.
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
CUSTOMER SERVICE REPRESENTATIVE
Inspiro Relia Inc.
09.2020 - 02.2021
- Answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
- Resolved customer inquiries efficiently through phone, email, and live chat support.
- Ensured compliance with company standards while handling high-volume customer interactions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
SALES STAFF
JPH/ Kakawna
02.2019 - 04.2020
- Company Overview: San Ramon Gen. Trad. & Cont. Co.
- Arrange pastries and chocolates on a platter.
- Assist customers on their orders.
- Prepare giveaway gifts for special occasions and arrange flower bouquets for special orders.
- Maintain cleanliness and orderliness of the shop.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently, maintaining accurate cash handling procedures.
- Organized merchandise displays to maximize visual appeal and promote sales.
CASHIER/ WAITRESS/ BARISTA
Shuwaikh Coffee
05.2016 - 02.2019
- Prepare or serve specialty coffee or other beverages. Serve food such as meals, baked goods or sandwiches to patrons.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
CASHIER/ WAITRESS
Piano Piano Italian Restaurant
11.2014 - 01.2016
- Company Overview: Al Mejhem Group of Companies
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to streamline food preparation processes.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
CASHIER/ WAITRESS
Red Ribbon Bakeshop
10.2009 - 01.2013
- Receive payment by cash, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Compute and record totals of transactions.
- Sell tickets and other items to customers.
- Keep periodic balance sheets of amounts and numbers of transactions.
- Bag, box, wrap merchandise, and prepare packages for shipment.
- Sort, count, and wrap currency and coins.
- Stock shelves, and mark prices on shelves and items.
- Organize the product display (breads and cakes).
- Offer customers carry-out service at the completion of transactions.
- Writing dedications on the cakes.
- Backing up cherries, crunch and chocolate shavings that is use to decorate the cakes.
- Checking stock of products and insuring proper stock levels and rotation. (Moving products from refrigerated areas or stockroom, Checking equipment to ensure that it is in proper working order, letting the management team know if there might be a problem.
- Backing up other crew members in their jobs, assist in any area to ensure that the food is being prepared, packaged and delivered to customer in a timely manner.
- Cleaning the counter and customer service area, removing trash, cleaning restrooms and checking the parking lot. (Frequent bending and stooping)
- Thanking the customers.
CASHIER/ COUNTER CREW
Jollibee Foods Corp.
03.2007 - 08.2007
- Receive payment by cash and gift certificate.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Maintain clean and orderly checkout areas.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers.
- Bag, box, wrap merchandise, and prepare packages for shipment.
- Greeting customers while offering super customer service attention, taking, assembling and presenting food orders, requesting and receiving payment, operating the cash register (Constant movement, frequent bending and stooping).
- Cleaning in accordance to our company's sanitary standards including but not limited to: sweeping and mopping floors, cleaning walls.
- Assisting new crew members in learning their new job skills.
- Thanking customer as they leave the store and ask for a repeat business.
- Follow the JOLLIBEE rule "clean as you go".
- Replenish disposable utensils (forks, spoons, knives, cups) before leaving the station.
- Jollibee Foods Corp.
Education
Bachelor of Science - Biology
Bulacan State University
01-2006
High School -
Saint Anne's Catholic High School
Hagonoy, Bulacan03-2004
Elementary School -
Hagonoy Elementary School
Hagonoy, Bulacan03-2000
Skills
- Efficiently handle multiple tasks and projects simultaneously
- Able to work with minimal supervision and as a cooperative team member
- Adapt to new information efficiently
- Customer service oriented
- Adaptable work schedule proficiency
Nationality
Filipino
Languages
English
Full Professional
Arabic
Limited Working
Contact Information
- Address: Abu Halifa, block 2, street 1, bldg 33 (#75 San Jose Hagonoy, Bulacan Philippines 3002)
- Mobile no: +639618328662 (whatsapp), +96597576592
- Email : dayao_maricris@yahoo.com
- Age : 38 years old
- Date of Birth : 1987-07-01
- Nationality : Filipino
- Gender : Female
- Height : 5'3
- Weight : 140 lbs
Disclaimer
I certify that the above information are true and correct at the best of my ability.
Timeline
CHEF/ SWEET AND JUICE MAKER
Aseer Time
02.2022 - Current
CUSTOMER SUPPORT ASSOCIATE/ SALES SPECIALIST
Concentrix
04.2021 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE
Inspiro Relia Inc.
09.2020 - 02.2021
SALES STAFF
JPH/ Kakawna
02.2019 - 04.2020
CASHIER/ WAITRESS/ BARISTA
Shuwaikh Coffee
05.2016 - 02.2019
CASHIER/ WAITRESS
Piano Piano Italian Restaurant
11.2014 - 01.2016
CASHIER/ WAITRESS
Red Ribbon Bakeshop
10.2009 - 01.2013
CASHIER/ COUNTER CREW
Jollibee Foods Corp.
03.2007 - 08.2007
Bachelor of Science - Biology
Bulacan State University
High School -
Saint Anne's Catholic High School
Elementary School -
Hagonoy Elementary School