Motorcycle
Marielliza Garganera
Nurse Assistant/ Healthcare
Block 8, Mazin Street, Airport Road 55, Khaitan Kuwait City,KU
Summary
Nursing Assistant with vast knowledge of medical terminology. Analytical and strategic with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Nursing Assistant
Elite Medical Center
Kuwait, Kuwait
07.2019 - Current
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Receptionist
Elite Medical Center
Kuwait, Kuwait
12.2017 - 07.2019
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments and meetings for senior management team.
- Provided callers with address, directions, company website and related information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Troubleshot copy machines and printers and scheduled service as needed.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Techmahindra Ltd.(Cebu)
Cebu
04.2016 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Processed customer adjustments to maintain financial accounts.
Customer Sercive Representative
Wirpo Bps (Cebu)
Cebu
01.2016 - 03.2016
- Received and processed stock into inventory management system.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Conducted research, gathered information from multiple sources and presented results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Handled Number calls per day to address customer inquiries and concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Led projects and analyzed data to identify opportunities for improvement.
- Delivered services to customer locations within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service1
Chowtime Cuisine
Zamboanga City
05.2014 - 06.2015
- Adhered to social distancing protocols and wore mask or face shield.
- Created plans and communicated deadlines to complete projects on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Increased customer satisfaction by resolving issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
Waitress
Blue Beach Resort
Zamboanga City
10.2010 - 07.2011
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Greeted new customers, discussed specials and took drink orders.
- Informed customers about daily and seasonal specials.
Education
Diploma In Health And Social Manangement - Health And Socialcare Course Level 4
ICSA KUWAIT International Institute of Computer Sc
Kuwait City 07.2019 - Current
Tesda NCII - Food And Beverage
Winzelle International College
09.2013 - 11.2013
Bachelor Of Science In Community Developtment -
Western Mindanao State University
Zamboanga City 06.2010 - 09.2012
Primary -
Zamboanga City State Polytechnic College
Zamboanga City 06.2005 - 04.2006
Secondary -
Zamboanga City State Polytechnic College
Zamboanga City 06.2009 - 04.2010
Skills
Recording vital signs
Certification
BLS - Basic Life Support
Interests
Skateboarding
Vlogging
Online Games
Soccer
Muaythai
Accomplishments
COVID-19 Operational Planning Guidelines and COVID-19 Partners Platform to support country preparedness and response
Timeline
World Health Organization
03-2020
Nursing Assistant
Elite Medical Center
07.2019 - Current
Diploma In Health And Social Manangement - Health And Socialcare Course Level 4
ICSA KUWAIT International Institute of Computer Sc
07.2019 - Current
Receptionist
Elite Medical Center
12.2017 - 07.2019
Customer Service Representative
Techmahindra Ltd.(Cebu)
04.2016 - 03.2017
Customer Sercive Representative
Wirpo Bps (Cebu)
01.2016 - 03.2016
Customer Service1
Chowtime Cuisine
05.2014 - 06.2015
Tesda NCII - Food And Beverage
Winzelle International College
09.2013 - 11.2013
Waitress
Blue Beach Resort
10.2010 - 07.2011
Bachelor Of Science In Community Developtment -
Western Mindanao State University
06.2010 - 09.2012
Secondary -
Zamboanga City State Polytechnic College
06.2009 - 04.2010
Primary -
Zamboanga City State Polytechnic College
06.2005 - 04.2006
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