Motorcycle
Marielliza Garganera
Nurse Assistant/ Healthcare
Block 8, Mazin Street, Airport Road 55, Khaitan Kuwait City,KU
Summary
Nursing Assistant with vast knowledge of medical terminology. Analytical and strategic with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Nursing Assistant
Elite Medical Center
Kuwait, Kuwait
07.2019 - Current
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Receptionist
Elite Medical Center
Kuwait, Kuwait
12.2017 - 07.2019
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments and meetings for senior management team.
- Provided callers with address, directions, company website and related information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Troubleshot copy machines and printers and scheduled service as needed.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Techmahindra Ltd.(Cebu)
Cebu
04.2016 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Processed customer adjustments to maintain financial accounts.
Customer Sercive Representative
Wirpo Bps (Cebu)
Cebu
01.2016 - 03.2016
- Received and processed stock into inventory management system.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Conducted research, gathered information from multiple sources and presented results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Handled Number calls per day to address customer inquiries and concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Led projects and analyzed data to identify opportunities for improvement.
- Delivered services to customer locations within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service1
Chowtime Cuisine
Zamboanga City
05.2014 - 06.2015
- Adhered to social distancing protocols and wore mask or face shield.
- Created plans and communicated deadlines to complete projects on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Increased customer satisfaction by resolving issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
Waitress
Blue Beach Resort
Zamboanga City
10.2010 - 07.2011
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Greeted new customers, discussed specials and took drink orders.
- Informed customers about daily and seasonal specials.
Education
Diploma In Health And Social Manangement - Health And Socialcare Course Level 4
ICSA KUWAIT International Institute of Computer Sc
Kuwait City 07.2019 - Current
Tesda NCII - Food And Beverage
Winzelle International College
09.2013 - 11.2013
Bachelor Of Science In Community Developtment -
Western Mindanao State University
Zamboanga City 06.2010 - 09.2012
Primary -
Zamboanga City State Polytechnic College
Zamboanga City 06.2005 - 04.2006
Secondary -
Zamboanga City State Polytechnic College
Zamboanga City 06.2009 - 04.2010
Skills
Recording vital signs
Computer literate
Patient-focused care
Patient Assessments
Direct Patient Care
Transporting patients
Dementia and Alzheimer's knowledge
Responding to emergencies
Outpatient care
Observing responses
Knowledge on operating the ECG machine
Knowledge on dilating the eye of the patient
Knows how to take Swab test
Experience assisting inside the Operation Theatre
Certification
BLS - Basic Life Support
Interests
Skateboarding
Vlogging
Online Games
Soccer
Muaythai
Accomplishments
COVID-19 Operational Planning Guidelines and COVID-19 Partners Platform to support country preparedness and response
Timeline
World Health Organization
03-2020
Nursing Assistant
Elite Medical Center
07.2019 - Current
Diploma In Health And Social Manangement - Health And Socialcare Course Level 4
ICSA KUWAIT International Institute of Computer Sc
07.2019 - Current
Receptionist
Elite Medical Center
12.2017 - 07.2019
Customer Service Representative
Techmahindra Ltd.(Cebu)
04.2016 - 03.2017
Customer Sercive Representative
Wirpo Bps (Cebu)
01.2016 - 03.2016
Customer Service1
Chowtime Cuisine
05.2014 - 06.2015
Tesda NCII - Food And Beverage
Winzelle International College
09.2013 - 11.2013
Waitress
Blue Beach Resort
10.2010 - 07.2011
Bachelor Of Science In Community Developtment -
Western Mindanao State University
06.2010 - 09.2012
Secondary -
Zamboanga City State Polytechnic College
06.2009 - 04.2010
Primary -
Zamboanga City State Polytechnic College
06.2005 - 04.2006