MARKEL LOCKS

• Identified issues and initiated troubleshooting methods for signal support services, including radio, wire, and battlefield automated systems.

• Performs Signal support functions, including providing technical assistance and training for user-owned and operated automation and communications equipment.

• Diagnoses, troubleshoot, and resolve hardware, software, and system issues, and replaces defective components when necessary.

Supervises, plans and executes the installation, operation, and maintenance of all signal support systems to include local area and wide area networks and routers.

Responsible for network integration using radio, wire, satellite and battlefield automated systems.

Develops and executes communications security management (COMSEC) policies and guidelines within the Battalion.

Manages automation setup, accountability, distribution and troubleshooting of information systems and devices valued at $2,056,726 assigned to the battalion.

• Perform problem resolution by addressing customer complaints, discrepancies, requests, and inquiries offering smart solutions.
  Answered, screened and processed high volume of calls daily with call management system and web- based communications
  Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  Serve as the first point of contact for customers seeking technical assistance over the phone or email
  Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers
  Record events and problems and their resolution in logs.
  Follow-up and update customer status and information.
  Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures.
  Worked 40 hours a week leadi