Summary
Overview
Work History
Education
Skills
Height
Weight
Placeofbirth
Personal Information
Timeline
Generic
MA. ROSARIO FERRERAS ARZADON

MA. ROSARIO FERRERAS ARZADON

Farwaniya

Summary

To secure a position that would further enhance my professional growth, job experience and driving work ethic.

Highly motivated professional seeking challenging position. Possesses good communication skills, goal oriented, hard working with team player attitude and leadership qualities and a drive to succeed, flexible, fast learner, achievement oriented with high energy and achieving personal and professional success. Possesses good verbal & written communication skills, ability to read and comprehend simple instructions, detail oriented, computer literate, with effective listening skills, one with a happy personality, dependable with positive outlook, work with passion & heart, open to feedback and suggestion, show initiative, polite, reliable and not gossipy, have a calm and polite demeanor, self-motivated, independent, gets on well with wide range of people, ability to work under pressure, able to multi-task effectively. Ability to apply common sense understanding to carry out instructions, ability to deal with problems and irritated customers, ability to remain calm in stressful situations, able to handle special request. One who works with discipline and integrity when on duty, work handled systematically, and have a strong concept of work responsibility. My background and service record speaks my integrity, honesty and flexibility and efficiency in all assigned task bestowed upon me.

Overview

21
21
years of professional experience

Work History

Cashier

Toyota Showroom - New Cars
02.2022 - Current
  • Maintain petty cash, Receive Cash/Cheque and pay cash/cheques as per company policy and guidelines
  • Adhere to cashier cash handling policy
  • Receive Cash/Cheques from customer
  • Serve customer in accordance to company policy and guidelines
  • Prepare and furnish receipts for the payments received
  • Make payment of cash/cheques on proper documented approval
  • Furnish appropriate report to the Manager – Cashier Services on a daily basis
  • Withdraw or Deposit cash and cheques in banks as and when required
  • Ensure that petty cash float amount under cashier responsibility is accounted by balance cash and petty cash voucher pending
  • Ensure on daily basis collection of cash is submitted to security collecting company
  • Ensure that reimbursement is submitted once 25% of float is expensed
  • Ensure customers/suppliers are informed by telephone, email or any other suitable communication to collect cheques
  • Any cheques not collected within 1 month, to be brought to the notice of Finance Manager
  • Separate petty cash and cash collection and never to pay from cash collection without specific case by case approval by Finance Manager
  • Document and maintain records of activities and process workflows on internal communication portals
  • Perform other duties as requested by management.

Foreign Exchange Cashier/ Sales Executive

Al Mulla International Exchange Co. K.S.C.C.
01.2015 - 11.2021
  • Receive cash for remittance, verify amounts, and check accuracy of cash transactions
  • Execute sales/ financial transactions
  • Balance currency, coin, and bills in cash drawers at ends of shifts and calculate daily transactions, using excel sheets, or adding machines
  • Process and maintain records of customer transactions
  • Resolve problems or discrepancies concerning customers' transactions
  • Inform customers about foreign currency rates and regulations and compute transaction fees for currency exchanges
  • Explain, promote, products or services
  • Explain company regulations, policies, or procedures when necessary.

Technical Support Professional I/Chat Support/ Call Center Agent

Convergys Philippines/Stream International Global Services
11.2013 - 05.2014
  • Deliver service and support to end-users via internet chat support
  • Interact with customers to provide and process information in response to inquiries, concerns and request about products and services
  • Diagnose and resolve technical hardware and account issues involving Microsoft Account and Microsoft Xbox
  • Accurately process and record call/chat transactions using a computer and a designated tracking software.

Confidential Agent (Acting Immigration Officer- Arrival)

Ninoy Aquino International Airport (NAIA)
03.2007 - 06.2012
  • Handling confidential documents such as visa & travel documents; Checking of travel documentation and verifying passengers travel documents, monitor flight schedules and gates; Perform counter duties (stamping of passports) for plane passengers; and Provide assistance to passengers to the highest standard of customer care/ customer service at all times.

Trainee

Bureau of Immigration
01.2004 - 01.2007
  • Generally responsible in receiving and recording different foreign visas
  • Preparing Hold Departure, Watchlist, Blacklist, Allow Departure and Lifting Orders
  • Type Judgment/Decision for Foreign Complaint Cases Checking of Authenticity of submitted documents Preparation of Notices/Subpoenas and letter request for Deportation Clearance/Indorsement/Charge Sheet
  • Assist in Hearing, Interview and Investigation, Verifying subject’s Immigration status
  • Answering calls and inquiries about visas and pending cases
  • Organizing schedule of legal appointments, Data Encoding, Prepare reports, statements or other documents; and Render duties that may be assigned/instructed to me.

Education

Bachelor of Arts Major in Political Science -

Universidad De Manila
Manila, Philippines
12.2007

Dr. Josefa Jara Martinez High School
Quezon City, Philippines
12.1998

Trinity College of Quezon City
Q.C., Philippines
12.1996

Trinity University of Asia (formerly Trinity College of Quezon City)
Quezon City, Philippines
12.1994

Skills

  • Payment Processing
  • Customer Assistance
  • Customer Service
  • POS Systems
  • Cash Handling
  • ID Verification
  • Payment Collection
  • Staff Training
  • Issue Resolution
  • Reports and documents
  • Cash Management
  • Currency counting
  • Organizational abilities
  • Cash handling and management
  • Proficient in Software
  • Customer Relations
  • Refund handling
  • Payment posting
  • Written and verbal communication
  • Records Maintenance

Height

157.5 cm. or 5’2”

Weight

116.84 lbs. or 53 kg.

Placeofbirth

Manila, Philippines

Personal Information

  • Date of Birth: 10/01/81
  • Nationality: Filipino
  • Marital Status: Married

Timeline

Cashier

Toyota Showroom - New Cars
02.2022 - Current

Foreign Exchange Cashier/ Sales Executive

Al Mulla International Exchange Co. K.S.C.C.
01.2015 - 11.2021

Technical Support Professional I/Chat Support/ Call Center Agent

Convergys Philippines/Stream International Global Services
11.2013 - 05.2014

Confidential Agent (Acting Immigration Officer- Arrival)

Ninoy Aquino International Airport (NAIA)
03.2007 - 06.2012

Trainee

Bureau of Immigration
01.2004 - 01.2007

Bachelor of Arts Major in Political Science -

Universidad De Manila

Dr. Josefa Jara Martinez High School

Trinity College of Quezon City

Trinity University of Asia (formerly Trinity College of Quezon City)
MA. ROSARIO FERRERAS ARZADON